Sac Digital

Response:This customer was never charged as we only charge once the proof is approved by the customer. The proof for the order was delayed due to a large number of jobs that needed design coming in before this one. We try to be as fair as possible by designing orders in the order they come in. This...

caused an unusually long turnaround time for the proof and we're very sorry about this delay as it's not typical. The customer requested the order be canceled and it was. At no time however was the customer ever charged.

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I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.