Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I never threatened to "put my shoe in anyone's mouth" and would like the Revdex.com to ask for a copy of the 'recorded conversation' to substantiate this BOLD FACE INACCURATE LIE!How dare anyone lie on me - ever!I never lied at any time in my explanation of events - ever!
Sent: Wednesday, August 05, 11:AM To: drteam Subject: Response From *** *** *** to The Dispute Resolution Team Complaint 7/10/ID *** *** ** *** We received a letter from the Revdex.com in regards to a complaint filed on 7/10/from
*** ***It is my understanding that we have days to respond to a complaintIn this allotted time we are able to do due our diligence in vetting the complaint at handWe did receive a letter from the Revdex.com on July 13th, and another on July 22, On the Revdex.com web-site (from a pop up window) it states that a complaint will be closed usually in thirty days if no response is given from the companyI apologize for the tardiness of our response, if I am outside the window time frame given in the letter of days but it is somewhat contradicting with the web-siteThe Customer's statement is that he had an estimate schedule and the day of the estimate the company called to reschedule minutes before the free estimate was to happenAnd when speaking to the manager she was flipid and rudeI would like to point out that our cleaning techhad been stung by a swarm of bee's and finished out the job previous to *** *** ** ***, but the heat and number of stings were too much for him to continue and when he reported the incident to us; we called the customer right away. We offered to reschedule the appointment on the very next day (Saturday) but he refusedHe said he wanted Monday and the Office Manger said she would have to get approval first for that particular day but could absolutely get him in on Tuesday or Thursday; however someone would get back to him to finalize a date that dayMr*** *** started yelling said he was not happy repeatedly and let the Manager know he was going "to act like a crazy housewife and let me know how unhappy he is and I better get him in first thing Monday!" This is according to Margaret's (our Office Manager) notes in the systemMr.*** *** threaten to "put his shoe in her mouth to show how unhappy he was!" It was at that point the call went to speaker I (Jeff L*** personally heard the state of emotion Mr*** *** was inMr*** *** then stated (while screaming) "that this is not good enough, going to Revdex.com, not happy!!!" And repeated the same thing over and over, louder and louder The call was terminated once we brought it to the attention of *** *** that he was now on speaker and this type of behavior would not be toleratedI personally reached out to Mr*** ***, thirty minutes later that same dayI listen to Him at length about what had transpired and when given the opportunity to speak, started explainng the situation (never once bringing up how he treated our office Manager) and let him know that we would be out on Monday per his requestHe stated that he already filed with the Revdex.com and wrote a review on *** *** and would like to handle it through the channels of the Revdex.comI explained that he had every right to due process through the Revdex.com, however, (per his request/demand) we were willing to still come out to give the Free Estimate on Monday(and possibly do the work per his approval), like he wanted, at anytime during business hours and he would still have the complaint filed with the Revdex.comAlso a Supervisor would be on site.He declined and said he wanted to wait and see how the Revdex.com handled itWe exhausted all avenues to make Mr*** ** *** happyUnfortunately we had an employee become unable to preform his duties due to stings from insects and the heat. We work on the roof and it was unsafe for him to continueWe let the Customer know right when we found outWe explain to Customers when scheduling an appointment or free estimate, it is not necessary for them to be homeThat we can call, text, or e-mail the estimate, along with digital images of the scope of workBefore and after picturesIf there are no locked gates or aggressive animals we can handle it for them to make things more convenientAbout 85% of our customers are not homeMr*** ** *** took the day off (on a Friday) from his own admissionAnd we appreciate that because He has dogsWe explained to him that we were running a three week back-logAnd we appreciate the fact that he waited for us to come out, instead of going to another companyWe appreciate the opportunity to earn His business, however, we did not request him to take the day off nor wait for our company to come out for a free estimateThe incident with the crew was out of our controlAnd the way *** *** * *** treated our office Manager was dreadful; but all things being fair, we still offered to give Mr*** ** *** exactly what he requested, for the day he wanted, minutes after the cancellation of his appointment which was 6:p.mHe filed according to the records before we even had a chance to respondWe are still more then willing to go out to Mr*** ** *** home and offer him the first rate cleaning *** *** *** gives at a discounted rateI would like to point out that no money ever exchanged handsNo work was ever doneA free estimate was not able to be givenAnd the complaint was filed on Friday, July 10thIt has not been thirty days as of today, August 05th, and it is recorded in the Revdex.com file as closed, no response from companyThank you for your attention to this matter*** *** *** Jeff L*** Marketing & Sales Manager *** Office *** Cell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I never threatened to "put my shoe in anyone's mouth" and would like the Revdex.com to ask for a copy of the 'recorded conversation' to substantiate this BOLD FACE INACCURATE LIE!How dare anyone lie on me - ever!I never lied at any time in my explanation of events - ever!
Sent: Wednesday, August 05, 11:AM To: drteam Subject: Response From *** *** *** to The Dispute Resolution Team Complaint 7/10/ID *** *** ** *** We received a letter from the Revdex.com in regards to a complaint filed on 7/10/from
*** ***It is my understanding that we have days to respond to a complaintIn this allotted time we are able to do due our diligence in vetting the complaint at handWe did receive a letter from the Revdex.com on July 13th, and another on July 22, On the Revdex.com web-site (from a pop up window) it states that a complaint will be closed usually in thirty days if no response is given from the companyI apologize for the tardiness of our response, if I am outside the window time frame given in the letter of days but it is somewhat contradicting with the web-siteThe Customer's statement is that he had an estimate schedule and the day of the estimate the company called to reschedule minutes before the free estimate was to happenAnd when speaking to the manager she was flipid and rudeI would like to point out that our cleaning techhad been stung by a swarm of bee's and finished out the job previous to *** *** ** ***, but the heat and number of stings were too much for him to continue and when he reported the incident to us; we called the customer right away. We offered to reschedule the appointment on the very next day (Saturday) but he refusedHe said he wanted Monday and the Office Manger said she would have to get approval first for that particular day but could absolutely get him in on Tuesday or Thursday; however someone would get back to him to finalize a date that dayMr*** *** started yelling said he was not happy repeatedly and let the Manager know he was going "to act like a crazy housewife and let me know how unhappy he is and I better get him in first thing Monday!" This is according to Margaret's (our Office Manager) notes in the systemMr.*** *** threaten to "put his shoe in her mouth to show how unhappy he was!" It was at that point the call went to speaker I (Jeff L*** personally heard the state of emotion Mr*** *** was inMr*** *** then stated (while screaming) "that this is not good enough, going to Revdex.com, not happy!!!" And repeated the same thing over and over, louder and louder The call was terminated once we brought it to the attention of *** *** that he was now on speaker and this type of behavior would not be toleratedI personally reached out to Mr*** ***, thirty minutes later that same dayI listen to Him at length about what had transpired and when given the opportunity to speak, started explainng the situation (never once bringing up how he treated our office Manager) and let him know that we would be out on Monday per his requestHe stated that he already filed with the Revdex.com and wrote a review on *** *** and would like to handle it through the channels of the Revdex.comI explained that he had every right to due process through the Revdex.com, however, (per his request/demand) we were willing to still come out to give the Free Estimate on Monday(and possibly do the work per his approval), like he wanted, at anytime during business hours and he would still have the complaint filed with the Revdex.comAlso a Supervisor would be on site.He declined and said he wanted to wait and see how the Revdex.com handled itWe exhausted all avenues to make Mr*** ** *** happyUnfortunately we had an employee become unable to preform his duties due to stings from insects and the heat. We work on the roof and it was unsafe for him to continueWe let the Customer know right when we found outWe explain to Customers when scheduling an appointment or free estimate, it is not necessary for them to be homeThat we can call, text, or e-mail the estimate, along with digital images of the scope of workBefore and after picturesIf there are no locked gates or aggressive animals we can handle it for them to make things more convenientAbout 85% of our customers are not homeMr*** ** *** took the day off (on a Friday) from his own admissionAnd we appreciate that because He has dogsWe explained to him that we were running a three week back-logAnd we appreciate the fact that he waited for us to come out, instead of going to another companyWe appreciate the opportunity to earn His business, however, we did not request him to take the day off nor wait for our company to come out for a free estimateThe incident with the crew was out of our controlAnd the way *** *** * *** treated our office Manager was dreadful; but all things being fair, we still offered to give Mr*** ** *** exactly what he requested, for the day he wanted, minutes after the cancellation of his appointment which was 6:p.mHe filed according to the records before we even had a chance to respondWe are still more then willing to go out to Mr*** ** *** home and offer him the first rate cleaning *** *** *** gives at a discounted rateI would like to point out that no money ever exchanged handsNo work was ever doneA free estimate was not able to be givenAnd the complaint was filed on Friday, July 10thIt has not been thirty days as of today, August 05th, and it is recorded in the Revdex.com file as closed, no response from companyThank you for your attention to this matter*** *** *** Jeff L*** Marketing & Sales Manager *** Office *** Cell