Saanvi Technologies LLC

Sorry for delayed response because I was travelling to India for business trip. It is with great concern and regret we received a complain letter outlining the problem you had with our service that was provided to one of the Customer (*** *** ***) on 04/15/and the
refund for the issue was not given to him. First and foremost, on behalf of Saanvi Technologies, I would like to personally apologize for Customer's inconvenienceWe accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future. Strict action has been taken against *** *** for not escalating the issue to management. Thank you for bringing this matter to our attention. We value our customers and ask you to please feel free to continue to provide feedback about our servicesIf you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number *** ***Apart from that Customer (*** *** ***) will find an refund check with the letter which I personally have mailed to him. Thank you for your invaluable support and businessThank you,Sandeep KumarPh : 704-493-