Everything worked out great Your customer service were very helpful and we received the part just as expected From finding the part to shipping it out express, the whole process was painless On a scale of zero to 10, I give your company a honestly We were in a dire situation and dealing with your company made it easy If the need arises, of course we would recommend you From beginning to end, the service was A+ If we, or I might say, WHEN we need another part, I will start with you guys first! Thank you
Initial Business Response / [redacted] (1000, 5, 2014/02/24) */ Customer received the part on 11/15/as per the UPS tracking number [redacted] EXXXXXXXXXXQuality offers a standard day warranty from the time the part was deliveredIt has now been over days since the part was received by Mr ***, so it is no longer eligible for return http://www.qualityautoparts.com/warranty.php Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/25) */ [redacted] my problem with qualty auto is them selling me a defective part two times, and each time I paid the transmission shop to install it in my car, this is what has me upset, them selling me a worn out rear end carrier assembly, my car has not made it out of the shop at all over this, now my dad has to have dialisis three times a week, so it is not just the car it is about a life that is on the line, a refund is what I need from them, as I do not trust them at all, reading his reply, says to me he has played the Revdex.com before, 10% off a worn out part is junk, if he had a airline would he offer a half off price to his victims Final Business Response / [redacted] (4000, 9, 2014/02/25) */ As previously stated, Quality Auto Parts offers a day warranty from the time of deliveryThis part was received by the customer over days agoHad the customer called Quality within the day warranty period to inform that the part was claimed to be damaged and informed that she could not return it until a later date, Quality may have extended the warranty periodBut if no contact is made for over days, then Quality cannot make an exceptionIf an exception is made for this customer at 90+ days, then exceptions will have to be made at days, months, months and so on Final Consumer Response / [redacted] (4200, 11, 2014/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) for one, their is no she , unless thay are talking about them self, the part was not damaged it was a worn out part they sent me two time, and it cost me each time the shop worked on my car, installing a bad worm out part to the next worn out part, informed that she could not return it until a later date, Quality may have extended the warranty periodBut if no contact is made for over days, then Quality cannot make an exceptionIf an exception is made for this customer at 90+ days, then exceptions will have to be made at days, months, months and so on so I gess thay thimk this is a joke and you are a toy for them to play with, a man is only as good as their word, when he said,it was a good part he ment for him,
The product that I recieved from Quality Auto Parts was exactly what was needed Serivce was great and follwas awesome I will most definitely use them again when needing parts for my vehicle
I called many companies that sold the part I needed Quality had the part and shipped it in a timely fashion The part was broken when I got it It cost me $to ship it back They sent me another part (I wonder if it was the same broken one) and it was in the same shape as the first one......broken I took a loss of $
Everything worked out great Your customer service were very helpful and we received the part just as expected From finding the part to shipping it out express, the whole process was painless On a scale of zero to 10, I give your company a honestly We were in a dire situation and dealing with your company made it easy If the need arises, of course we would recommend you From beginning to end, the service was A+ If we, or I might say, WHEN we need another part, I will start with you guys first! Thank you
Part worked great...VERY hard to find an exhaust manifold for a manual shift Saturn L200...car passed state inspection! THANK YOU!!!
Initial Business Response / [redacted] (1000, 5, 2014/02/24) */ Customer received the part on 11/15/as per the UPS tracking number [redacted] EXXXXXXXXXXQuality offers a standard day warranty from the time the part was deliveredIt has now been over days since the part was received by Mr ***, so it is no longer eligible for return http://www.qualityautoparts.com/warranty.php Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/02/25) */ [redacted] my problem with qualty auto is them selling me a defective part two times, and each time I paid the transmission shop to install it in my car, this is what has me upset, them selling me a worn out rear end carrier assembly, my car has not made it out of the shop at all over this, now my dad has to have dialisis three times a week, so it is not just the car it is about a life that is on the line, a refund is what I need from them, as I do not trust them at all, reading his reply, says to me he has played the Revdex.com before, 10% off a worn out part is junk, if he had a airline would he offer a half off price to his victims Final Business Response / [redacted] (4000, 9, 2014/02/25) */ As previously stated, Quality Auto Parts offers a day warranty from the time of deliveryThis part was received by the customer over days agoHad the customer called Quality within the day warranty period to inform that the part was claimed to be damaged and informed that she could not return it until a later date, Quality may have extended the warranty periodBut if no contact is made for over days, then Quality cannot make an exceptionIf an exception is made for this customer at 90+ days, then exceptions will have to be made at days, months, months and so on Final Consumer Response / [redacted] (4200, 11, 2014/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) for one, their is no she , unless thay are talking about them self, the part was not damaged it was a worn out part they sent me two time, and it cost me each time the shop worked on my car, installing a bad worm out part to the next worn out part, informed that she could not return it until a later date, Quality may have extended the warranty periodBut if no contact is made for over days, then Quality cannot make an exceptionIf an exception is made for this customer at 90+ days, then exceptions will have to be made at days, months, months and so on so I gess thay thimk this is a joke and you are a toy for them to play with, a man is only as good as their word, when he said,it was a good part he ment for him,
The product that I recieved from Quality Auto Parts was exactly what was needed Serivce was great and follwas awesome I will most definitely use them again when needing parts for my vehicle
I called many companies that sold the part I needed Quality had the part and shipped it in a timely fashion The part was broken when I got it It cost me $to ship it back They sent me another part (I wonder if it was the same broken one) and it was in the same shape as the first one......broken I took a loss of $