S2 Capital

Laundry room conditions are unsafe and not trying to prevent the spread of Covid-19 in the laundry rooms or my building.
Currently, I have complained multiple times to the main rental office about the unsanitary conditions of the laundry room, sent them Photos, and to try to prevent the spread of Covid-19 here in our laundry rooms and throughout the building. I have recorded video and taken pics as proof of this for months now and how insanitary the building is. The management has been notified by me multiple times and they say they are cleaning it, but it is VERY clear they aren't bothering.

The purpose of this correspondence is to alert property management of the blatant rental agreement violations I am currently experiencing at The Aubre
Please see attached

The management NEVER did any type of inspection to make sure the unit was move-in ready and it has a mold infestation and roach infestation.
The unit had a mold infestation and cockroach infestation as well. My unit should of been move-ready at the time I paid in December, and not 6 weeks later after I moved in. They tried to spray something to kill the mold, but the apartment still smells like it and I am worried for my health. The appliances were non functional. The dishwasher was flooded and completely broken, the garbage disposal didn't work, the shower had no water pressure, the refrigerator was broken and completely infested with cockroaches and the kitchen floors. The bathroom ceiling is now bubbling from the unit above. The bedroom door had a hole in it. There was no screen for the windows, The dining room wall had a huge hole in it, there were cracks in the kitchen walls where the roaches were coming in, and in the bathroom had many roaches and holes in the wall around the mirror. There were several more repairs needed to be done too I have even listed here.
I lost valuable time and money taking off work to deal with all of the repairs for over a month. I was looking for a unit that was unit that was move-in ready, and I paid for that up front before taking the unit. I moved from San Diego, California, so I didn't get to see the unit up front. The managers never inspected the unit clearly or they would have seen it was uninhabitable. The management has shown they have no compassion *** their tenants and how they live.

I have submitted numerous requests about the constant knocking/noise coming from the room where the hot water heater nothing permanent has been done
I am not sure who to contact I regards to the issues that my husband and I have had here at AMP@ the Grid. We live in apartment 5M. I have submitted SO MANY requests for maintenance concerning our hot water heater and the noise that is coming from the room that it is in. For days it sounds is if someone has been power washing windows for 24hrs straight. The motor sound can be heard all throughout our apartment. The other issue we have been having is the CONSTANT KNOCKING of the pipes - which again is due to the hot water heater as well. I continue to submit the request for maintenance like I am supposed to and each and every single time it is closed out and I get a statement saying that the issue has been resolved when in actuality NOTHING has been resolved! It is to the point it is almost unbearable to even be in this apartment because the noise is just so loud! It lasts all day and night. We need a PERMANENT solution to this problem and not just someone coming out offering something temporary. I truly believe the hot water heater needs to be replaced and if that is not the problem then I need someone other than property maintenance to come out and tell us what's going on. We pay way to much a month to live in place that we can't even enjoy and have friends over because of the constant noise. I really need someone to contact me ASAP. Thank you for your prompt attention to this matter.

there Is poop coming up from the pipes in the complex flowing in to the, grass, sidewalk and parking lot. It's been an ongoing problem. HEALTH HAZARD!
there Is poop coming up from the pipes in the complex flowing in to the, grass, sidewalk and parking lot. It's been an ongoing problem. HEALTH HAZARD!!!! I would like to be contacted in order to file a further complaint. These apartment complex should be fined. They will not take It serious unless further action is taken.

December 2019 rent payment missing after providing proof to management. Numerous attempts to resolve but was threatened with eviction.
December 2019 payment made by money order. Received receipt from property. Employee who received payment no longer works there. Advised that I have to research money order. Contacted company I bought money order from. Company says I have to complete an affidavit by mail. Cannot get mail because property management continues to place vacant slip in mail box even though I have a rental agreement and lived there for past 8 months. Mail carrier unable to deliver mail. I have made numerous attempts through, text and in person to resolve but still unsuccessful. Situation has become stressful and hopeless. Now I'm being threatened with eviction. Please help

The apartment unit I purchased for a year lease is not up to the standards I was told it would be. Staff has no follow through
Arrangements were made in August 2019 between myself and the office staff at Delano. The arrangements were to lease a two-bedroom home which was upgraded. The upgrade would include all new stainless steel appliances, new cabinets, larger kitchen sink, new countertops throughout. Porcelain tub and nice shower. Move in was set for Labor Day weekend. Giving a full month for the renovations. I checked progress throughout the month and asked office if all would be done in time. I was ensured each Rome it would.
The renovation was not complete at move in. The surrounding tiles in the tub/shower were not properly grouted. This took over a week to accomplish. The sink was not properly sealed in place and still isn't. The dishwasher has made and still makes an awful grinding noise. The cabinets were not installed properly and still have not been corrected. The cabinets are not new only the doors and one was missing for a month. The grout between tiles is not properly done as this cracks and falls in tub. There are several gaps between baseboards. Cabinet boxes under the sinks are rotted and still not replaced. All was noted on walk through that was viable and with each new item work orders placed. Several work orders were never kept and I was not notified of the staff's inability to show. Time from work and wages were lost. Additionally attempts were made to reschedule the maintenance staff refuse to fix known issues with renovations proactively, leaving loose hanging cabinets. The staff is generally unprofessional as of recently and is continually making excuses for their inability to perform their portion of the lease.
I have been asked again to wait as my complaints are forwarded to corporate. I was told I had to move to this upgraded unit my first unit had a faulty tub and cabinets. I was promised moving to this unit was going to be an improvement. I have paid $1200 in increased rent and moving cost to be in a worse situation then I was in before. I was told corporate refused to change my first unit. Only to find after I moved a maintenance staff moved into old unit was given all the same upgrades.
I was additionally given a $500 credit for the move and told I would not be charged for the first units conditions only to be charged and to loose the concession.

This is the third time I have some type of water leak into my apartment unit causing damage to furniture and shoes.
I have had three water leaks in to my apartment unit causing damage to personal property. I contacted the apartment management, put in multiple maintenance requests to report and have repairs done. The maintenance men come a day or 2 later look at the issue for about 5 minutes and then leave. The next thing I see is email confirmations saying the issues are resolved when in fact they have not been. I call the front office to get updates on repairs and no one answers the phone ever during normal business hours. I work so I am unable to take of my job to go and sit in the front office until I can get any feedback or updates on repairs. This last water leak that occurred 12/12/2019 and is still ongoing. Not only did the repair they claimed to have made wasn't fixed, water was still leaking from the upstairs unit and caused the carpet in my son's bedroom to become saturated. The furniture received water damage and so did his shoes. It was by the grace of God he didn't have any electrical injuries since his television and game console were plugged in where the water was entering the room. I have tried to contact the corporate headquarters to no avail. You can't speak to live a person to figure out whom to file a compliant with. I have called the management at the property to get the number but they don't know with whom I need to speak with. I was told to just speak with anyone that answers the phone. Ha! That was and is a joke on the poor resident's part. These people are without a doubt unprofessional and hard to reach. I have never seen a business that doesn't answer the phones during normal business hours or property managers that don't walk the property or come by units to see what is going on. I have even taken pictures and sent to the management to show them that repairs needed to be made and what the extent of the damage was. I have lived here going on two years and never been late with my rent or caused any issues on the property. My only issue is the manner or lack of professionalism when it comes to resident complaints, repairs and being unavailable during normal business hours. Residents are not afforded the opportunities to withhold rent due to lack of building maintenance, and safe living conditions. I work hard just as many other residents do, and feel that this type of treatment by anyone is unfair, unjust and flat out wrong. The sad part about all this is even though I am making a complaint on this website, it will go no further. The apartment complex will not be made to be accountable for anything. The corporate office obviously doesn't care since the property is not located in an affluent area of town. We may be poor working individuals but we deserve to be treated as humans with dignity. With no recourse available to me, I will have to endure these living conditions until I can find somewhere else to live.

I sent business to company and was never compensated.
I am a Houston area realtor, as of June 2019 I referred business to Emile Apartments and was never compensated for my business. I spoke with Aryn Waddle who stated to me on 10/15 that they should be cutting a check and it was never sent. About 2 weeks later I reached out to her again with no response, I then heard from Edgar Cabrera who stated that Aryn is no longer with the company and that he would assist me. I was informed from him on 10/25 that my information was forwarded to the accounting department and check should be cut early the following week. I then emailed Edgar several times the next week for an update, but received no response. I called in a few times and once I got him on the line he was very rude and told me I keep on emailing him back to back and he doesn't have an update yet but check will be cut that week. Now a week later, still no check and Edgar no longer responds to my emails. This is very unprofessional and unpleasant to deal with.

I am being forced to either renew my lease or pay a MTM rate. I was not given a lease renewal until I finally called in on 10/7.
Since I am unable to get ahold of someone at the corporate office in regards to my issue I guess this is how I get their attention. I began my lease on 11/02/2018 at The Asher Apartments. I am now 3 weeks before my lease is up and I just got a lease renewal notice on 10/7 after I called the office in regards to never receiving one. I am still being told I have to submit a 60days notice that will make me roll into a month to month rate and I can not move out until DEC/2019 or renew my lease. I am no longer able to afford the apartment by myself to lose of income so either way this will negatively impact credit. I understand what the contract states, however I was not given the rightful amount of time to make a decision. My rent is going from 960 -1025 if I renew or I will have to pay 1060 for the month to month rate. I can not do either. I have spoken with the office management in which are stating because I signed the contract stating a 60days notice I have to stick to it. I feel like I am being forced into a decision that negatively impact. I have been a good tenant, never any issues, and never any late payments. They are not willing to work with me and this is not fair. I have left multiple voicemails for the corporate office and have not received a response or call back.

The worse is the toxic black mold. I left 1st month of living here, but have to return on occasion. Been 5 months and they only spray painted over it. My asthmatic son myself and daughter was so sick we had to leave. Bed bugs also. They sprayed and came back. Everyone I've met said they had bed bugs or bad roach infestation. The sinks and toilets leak everywhere. They never attempted to fix toilets. I emailed managers twice. I put in 2 work orders. I have proof of everything Im saying. These apartments are inhabitable.
Product_Or_Service: Apartment

Amp at the Grids management has fallen short on our concerns, and our property has been damaged due to their incompetence.
Me and my fiancé noticed a leak coming from the water heater closet on 7/18 around 4:30 pm. I called the leasing office several times with no answer so I walked into the office. I informed a leasing agent and she told me that she was putting in the maintenance request and also texting them to let them know the issue. I said thank you and that I would lay towels down until someone gets there. She also told me that I would get a text message confirming that they would be coming which I never received as usual. 11 o clock at night came and still there was no one who came to fix the leak. My fiancé then put in an emergency maintenance request through the SightPlan app the property has us use. Still no one came! I got up for work this morning at 6:45 am to water all over the floors. I pulled out more towels and cleaned as much as I could and because of this I was late to work. When I got to work I called and was surprisingly able to get someone on the phone around 9:30 am and let the know for the second time that the hot water heater was leaking in my apartment. I was again told that they would let maintenance know. Finally around 1:30 pm my fiancé called and said that someone had come to fix the leak but did not clean up. I even received an email saying that my maintenance order was complete. I got home from work at 5:45 pm only to walk into an apartment that is still leaking and water is everywhere! Even worse than before! There's water even in my bedroom! I took pictures and quickly went to the leasing office AGAIN to get this fixed ASAP. I spoke with someone, showed her the pictures, emailed them to her, and she then said she was texting maintenance for them to come right now. I thanked her and went back to my apartment to wait for maintenance. As I wait the water is continuously spreading through the apartment so I try my best to pick things off the floors, and move things out the way of the puddles that are everywhere. 6:42 pm someone finally comes and knocks on my door and at this point I have water all the way to my front door. I constantly take pictures and videos of the water getting worse even as he works to fix the leak. The water got so bad that it was under the bed, and seeping through the base boards of the living into the bedroom in multiple areas, and even started to seep outside from under the door. Water traveled in closets, the kitchen, the bathroom. The couch has water pouring from underneath when I lifted it up. Not only did the couch get water damage but the charger to the laptop is ruined, an area rug that was in the living room is dripping with water as well as a rug that was in the bedroom. My fiancé's entertainment area with all his gaming things were surrounded by water. Clothing items and other personal items that were on the floor in the bedroom now have water damage. During the whole process of just waiting to get this fixed all of my clean towels were used to try and get the water up and keep it from spreading. All of this could have been avoided if someone would have came to look at the issue yesterday when it was just a small leak. Now I have an apartment that smells like water which will eventually turned into mildew since it's literally in the floors tiles from it sitting. No one has contacted us to give other accommodations or tell us how extensive the repair will be. Since day one of moving to the apartment complex there has been issues. Our apartment that we signed a lease for was given away once we arrived from our long drive from Maryland. We didn't make a fuss we just accepted the apology and received a new apartment. We had an concern and question about rent and amenities since none of the pools have yet to be opened. I emailed the property with the email listed on the website and no one responded. I went to leasing office on several ocassions to speak a manager and she was never there. I even email the regional office about my complaint and still didn't get a response from them.

The company has not upheld their agreement as per lease and as per fla law
I moved in last year, september. The first thing is I never had a mail box until last month, The building had no address until last month.

bugs from the start, asked for service they said yes but I never got notice that the service company was coming to my place, I never got a note that I requested when they were done, I could never smell any chemicals, I had the place bugged twice, by a contractor it was 100 each time

the service company never put any sticky pads or pills out for the roaches

the ceiling fan in bed room is ready to fall out of the place, I have complained from the start

I had to hire a contractor to do my drains twice they were so bad I could not cook in the kitchen and the sting got to be to bad.

it is still backing up but the guy who did the work gave me a little plungger and some chemicals to keep it open

from the start I had problems with the in wall heaters, when I moved in one was on and it took 3 weeks for them to get it turned off

they told me the wall switches were no good,it didnt get fixed until april, after my electric bill jumped 250 a month I got the print outs from jea and turned them in, the staff lost them I had to go and get again still nothing

along with that the hot water heater wasnt working, some times hot water some not, during winter they tried to fix and my hot water was off for 5 days, I could not take a shower had to rent a place

then finally my hot water tank was dripping I could not see it but the roof in the apartment below collapsed. Again the hot water off again for 4 days, in the middle of january

no lights outside of the building after 4 months of complaining and one slip and fall on the steps they put up one light. It lights up part of the stairs but not all,

the light leaves black spots where over the last 8 months 2 times we had some males walk up on us from these holes, and one time a man approached us to sell us, used housing items it was 1 am in the morning

the light is still not fixed, I have sent complaints for the past 3 months at least 2 times a month

the maintenance men were remodeling the apartments on my floor when they took the refrigerator down at least one broke and the oil from the machine spilled on the steps, I was lucky and I came home in the light and could see it, I called the office and went down and asked them to clean it up. Never happened I had to go and buy a gas can and 5 gallons of gas to clean up there mess, you can still see the stain.

I have not been able to live comfortably since I moved in I have had repair issues since the first day I moved in from ac to plumbing problems.
I have had repair issues since I moved in. the first reported problem was a water leak from the ceiling above the bathtub in the bathroom and the ac was not getting cold it took them about a week but that problem got resolved.once they fixed the leak from the ceiling water has been running from the *** in the shower and it wont stop. water is also leaking from a pipe under the sink in the bathroom. I have requested emergency maintenance multiple times and no one has come to fix anything it's been about 2 or more weeks since I requested maintenance.

I lived at Miramar Apartment for about 6 months now. It was one of the worst mistakes of my life. I wanted to move out and break my after 3 days of me moving there. Management customer service is the worst Tania and her manager Eleanor *** are the absolute worst. Ive had a broken toilet seat for over 4 weeks now. I place a work order for that at 3 time and have not gotten it fix. The payment portal to make your online does show any payment due on weekends if the 1st and 2nd fall in on the weekend. I have learned that the hard. These are not compassionate they shouldn't be dealing with paying customers like they're con artists that's trying to over on their company.

I was seeking an apartment in the Dallas Redbird area, and I a complex the Muse. They have recently remodeled some of the buildings and they gave me the choice the of moving into a refurbished unit or non-refurbished unit. They showed me a sample model unit that was refurbished, I liked it so I began the application process and paid the admin fee, application fee, and deposit. I was corresponding with property manager and I was sent a welcome home letter. The letter let me know I was approved for the apartment and my responsibility were to be a tenet. And the welcome letter had to be signed and turned in no later than 3 days prior to moving in. I asked to see the unit I was to move into before signing the welcome letter, I was told the unit is not ready to be seen yet. I told the mngr. I will not sign without looking at the unit. He told me the welcome letter is not a contact just sign it so we can continue to get you in so you can sign the lease. I told him I will not sign without looking at the unit. He then told me the unit will be ready the day before my move in date,I told him the letter he wants me to sign says I am to have everything done at least 72hrs before moving in. The manager says he needs me to sign now or forfeit all your money. I told him that's not what you're welcome letter is telling me I'm trying to follow your contract. He tales me it's not a contract just a welcome home letter and he needs me to sign it asap. The day before me move in date has come and he contacted me after hours and asked why I didn't come. I said he was supposed to let me know when the unit was ready to see, I think its funny you would contact me after hours to say something. He said regardless I need you to sign the welcome letter so you can move in tomorrow. I told him he's being shady and the unit has yet to be seen. I was over this manager and his shady and shiesty ways.I told him I need my deposit back, he told me no you forfeit everything have a good day.

Repairs to apartment not being done.
My family and I moved into the Aubrey complex in April. We did the walk through and brought the papers pack to the office as well as but in a request for things to be fixed. It took them a week to fix the ac unit but that was resolved. We have not had access to the microwave for a month just wasting money on food that we cant warm up there is a huge hole in the linen closet and a huge hole in the the storage door outside as well as the drawer in the kitchen wasnt even put in properly. Every time we ask were told the same thing it's a wait a whole month has passed and nothing has been done and it needs to be fixed were not going another month without things being fixed.

I Paid 100 application fee 150 admin feeand 350 refundable deposit/holding fee my applicaition got denied now they are trying to also keep the deposit
I applied at the waterview apartments now they call it the Landings I got denied yet their not willing to give me my securitydeposit On March 7th I visited the landing apartment which was waterview before. Soon as I arrived I spoke to Niko which was a new employee there unfortunately Thyima was the leasing agent that assisted me since "he was inexpec". She was very welcoming thus she was eager to make the sale without any care for us. I asked for a 1/1 apartment I told her that I would be looking forward to move in with my wife and that she does have an Unpaid lease on her credit. Thyima told me to not worry that the landing are willing to work with customers that have less than one housing collection debt within two years and that the only thing to worry about if we were to get denied would be the Application fees and the admin fee, that the deposit/holding fee would be refunded it's actually posted on their apartment advertisement welcome paper. She takes me to go see the unit with my wife I end up leaving because she was forcing the lake view apartment even though I told her I wanted to stay at the lowest 1/1 possible. Roughly after a week I call back and Niko picks up the phone I acted out as if I was a new customer I asked him how many units were available and that if there were any of them that did not require lakeview and he stated yes there was one which was on the third floor; she was only trying to up sale me . Since we were working with Thyima she did not allow us to work with Niko stating that he was new and that he did not know what he was doing trying to make her commission off us; She talked me into applying I told her no i'd rather apply online she insisted that the unit was on the website and that I had to pay the full balance on there if I wanted to reserve the apartment then she told me if I only wanted to pay partial deposit id have to pay a holding/deposit 350 refundable deposit i'd have to do it in the leasing office ; Sad mistake was that I actually went in store to apply roughly even though my lady wasnt there to finish up the paper work she told me it would be okay if I forged her signature I knew there was something wrong with her eagerness to have me apply for the unit 2 weeks go by she never calls us I have to keep calling her I call her roughly every two days until I called on a different number in which they picked up and then she told me that my application came back denied because of my wife's credit I told her that I had already told her and that that wasn't new that why that is an issue now she said that she does not makes the rule and that she would reach out to them to try to get it resolved she told me to still not worry she was gonna get back to me; 2 weeks go by agai she never reach back out yet again I had to call her today and ask her whats going she finally tells me that its completely denied and that I did not disclose to her that my wife had owed a previously debt balance when I disclosed that roughly 2 three times before I even applied for the unit.She was really unprofessional and rude to me after she got me to apply for the unit without any real intent to help us she told me the deposit was refundable which was a lie I guess now im trying to get my money back their not allowing me to. I don't mind paying the Application fee and the admin fee which was totalling at 250 I just need my 350 dollars back. How can I pay for a deposit for a place that I dint even get.

I have had a nightmare trying to work with this company. they cancelled my apartment after Lieing and said I called and cancelled when thats false
I have been trying to move into my apartment for almost a month after being told that my unit was ready. I went to look at my unit and the same maintenance issues were not fixed. The manager Eunice told me she would get them fixed and let me know. I then text her, as she texts me about my move in , asking her a few questions about if there were more units available and my concern about being in the back for safety. I also said IF I did not want my unit how would I get my deposit. THey then told me that I would have to forfeit my deposit. Why would that be if the website , with or withought a unit selected, makes you pay a deposit. I did not sign a lease or agreement stating this. I asked who I would need to speak with about it and the property manager Eunice did not respond. I then text and emailed asking about my unit and finally got a response after a few days telling me my unit was cancelled. I asked why Eunice , the property manger, then informed me that they cancelled my apartment the end of august. WHY DO THAT I DID NOT TELL THEM I WANTED TO CANCEL. I asked IF I wanted to how long would it take for me to get my deposit back. Eunice then lies and says I cancelled over the phone...How when I did not call them which records can be checked to prove that. All I ask is for my deposit back as this has been a nightmare. I was working with a women named brianna who no longer works there that did not inform me of the deposit not being refunded and she constantly tried to get me to sign a lease without seeing the unit and kept pushing back my move in date just to have me sign a lease . I made sure to communicate with them via email or text because the manager did not want to comply with what I was told by a former employee and now the manager is trying to keep my deposit when I DID NOT CANCEL. I can not wait any longer to move into a unit. It is most frustrating that they are only doing this to not give me my deposit. I have been paying to live somewhere since I came down from GA and was told my unit would have been ready back on August 19th as that was my move in date. Please someone train these managers to have good customer service. When I walked in to inquire about my unit the property manager and her team where all siting in the office on tables . I came in and informed a worker that there phone is off the hook. As I had been calling them for 30 minutes back to back after being hung up on when they "couldnt hear me". I normally do not complain but when people lie to keep someones money is beyond me. I am now reporting them to the Revdex.com, Houston apartment association and the texas apartment association. All I asked for was my unit or my deposit and I have neither. The customer service is horrible. I work hard for my money an just wanted to move in these apartments but I am disgusted by them.

Since moving into the Hangar Apartments 12/2017, which is one of the complexes owned by S2 Capital, I have had to repeated plumbing issue.
My first complaint made on 12/20/17 was due to the master bath toilet leaking water onto the floor and the waster (feces and urine) backing up into the tub. This repeated problem has occurred every month, several times a month. I have had to clean up feces and waste from my tub, maintenance does not clean it up when they attempt to clear the line. The complex even attempted to charge me for a professional plumbing coming out but this is credited back after a dispute with the complex manager. Every month, several times in the month, I have put in this same request because the problem is not resolved. I have been told that I have been put on a transfer list but no transfer has occurred to this date.