S R Chakravarthy, M.D.

I appreciate the opportunity to respond to the complaint registered by this consumer At Lily's we strive to please everyone who chooses to shop with us Growing our business by providing quality products and exceptional customer service is our constant focus As I understand the complaint, the consumer received the heater as a gift Kudos to whomever chose to give such a generous gift! Because the heater is a source of supplementary heat rather than primary heat, it is recommended that the user turn down the primary source of heat and let our little "workhorse" heater operate most efficientlyOperating both the primary and supplementary sources of heat will indeed increase the number of kilowatt hours used and increase the electric billI understand that the heater was exchanged at the local Lily's location I trust that the replacement heater served this user's needs economically and efficiently I urge this consumer to contact me directly [redacted] , Lily's Customer Service, ###-###-#### ext [redacted] I am available for followup help as needed

Thank you for giving us the opportunity to respond to this complaint from our customer. The issue was settled on Wednesday, November when a full refund was issued to our customer. I had spoken with the customer earlier in the week and had given my assurance that a refund would be
issuedI attempted to reach our customer by telephone earlier today to confirm that the refund has been received, however, I was unable to make contact. We have apologized to our customer for the miscommunication regarding the specifications of the item purchasedExcellent customer service is the foundation of our business, and we certainly hope that our customer will choose to shop with us again. *** ***Customer Service ManagerLily's As Seen on TV Stores

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We at Lily's take personal pride in the many excellent products we sell, including the most popular As Seen on TV Items.  Because we  handle enormous quantities of highly popular products, occasionally a defective item will be sold.  That is certainly not our intention, and we...

apologize sincerely to this customer for the inconvenience experienced.  While our corporate policy calls for exchange or store credit, we will be glad to make an exception for this customer and offer a full refund.  If the customer will contact me personally at ###-###-####, I will be glad to authorize the refund transaction. The receipt is required for this to take place.  Again, we offer our apologies for this unfortunate situation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I appreciate the opportunity to respond to the complaint registered by this consumer.  At Lily's we strive to please everyone who chooses to shop with us.  Growing our business by providing quality products and exceptional customer service is our constant focus.  As I understand the...

complaint, the consumer received the heater as a gift.  Kudos to whomever chose to give such a generous gift!  Because the heater is a source of supplementary heat rather than primary heat, it is recommended that the user turn down the primary source of heat and let our little "workhorse" heater operate most efficiently. Operating both the primary and supplementary sources of  heat will indeed increase the number of kilowatt hours used and increase the electric bill. I understand that the heater was exchanged at the local Lily's location.  I trust that the replacement heater served this user's needs economically and efficiently.  I urge this consumer to contact me directly.  [redacted], Lily's Customer Service, ###-###-####  ext. [redacted]   I am available for followup help as needed.