S & M Construction

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Ms [redacted] had called us yesterday am (10/6/15) concerned that her dishwasher and AC were not working and her "panel was buzzing" [redacted] went out to their home within minutes of their call, usually when a panel is "buzzing" it is a hazard, and could mean several different dangerous issues [redacted] found that the buss bar was burnt and sparking, he showed Ms [redacted] that this was occuring she saw the sparking in the panelIn his knowledge this 99% of the time requires a replacement of the panel for safety sakeIt sound s like this electrician ***, just did a temporary fix which we could of done, but it will not fix the bigger problem, which is a dangerous condition, this sparking could cause serious damage to electrical system and puts the system and the home at riskWe do not just band-aid a damaged panel, that was burnt and sparking , not only because we care about our customers, we care about our company and the liability this leaves us exposed toThe $dispatch was made aware before we went out and we treated this as an Emergency and responded instantlyI feel that Mr [redacted] is being very inappropriate based on this situation , we were looking out for the total health and welfare of his home and family, and feel that he is being very unfair [redacted] could of went out and did what [redacted] did but we will not put our name on a band-aidAnd I stand by his recommendation and his assessment of the customers needs 100% Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The incompetence of this electrician is impressiveThe only damage was a single breaker that was identifiable by sightOnce that was replaced, ***, the competent electrician, worked to identity the root cause of the buzzing and eliminated itMister [redacted] would obviously rather extract maximum profit from the urgent request we had for serviceThey are despicableGive contractors a bad name

Initial Business Response /* (1000, 5, 2015/10/07) */
Ms [redacted] had called us yesterday am (10/6/15) concerned that her dishwasher and AC were not working and her "panel was buzzing" [redacted] went out to their home within 45 minutes of their call, usually when a panel is "buzzing" it is a hazard, and...

could mean several different dangerous issues. [redacted] found that the buss bar was burnt and sparking, he showed Ms. [redacted] that this was occuring she saw the sparking in the panel. In his knowledge this 99% of the time requires a replacement of the panel for safety sake. It sound s like this electrician [redacted], just did a temporary fix which we could of done, but it will not fix the bigger problem, which is a dangerous condition, this sparking could cause serious damage to electrical system and puts the system and the home at risk. We do not just band-aid a damaged panel, that was burnt and sparking , not only because we care about our customers, we care about our company and the liability this leaves us exposed to. The $39.00 dispatch was made aware before we went out and we treated this as an Emergency and responded instantly. I feel that Mr. [redacted] is being very inappropriate based on this situation , we were looking out for the total health and welfare of his home and family, and feel that he is being very unfair. [redacted] could of went out and did what [redacted] did but we will not put our name on a band-aid. And I stand by his recommendation and his assessment of the customers needs 100%
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The incompetence of this electrician is impressive. The only damage was a single breaker that was identifiable by sight. Once that was replaced, [redacted], the competent electrician, worked to identity the root cause of the buzzing and eliminated it. Mister [redacted] would obviously rather extract maximum profit from the urgent request we had for service. They are despicable. Give contractors a bad name.