S & M Auto Sales

Initial Business Response / [redacted] (4000, 14, 2014/10/01) */ [redacted] PURCHASED A DODGE MAGNUM ON MARCH 22, MR [redacted] HAS A PENDING BALANCE IN REGARDS TO HIS DOWN PAYMENTIF HE WOULD LIKE TO CONTACT US AT HIS EARLIEST CONVENIENT TO TRY AND CLEAR THIS MATTER, WE ARE MORE THAN HAPPY TO ASSIST HIMWE ARE HERE FROM MONDAY TO FRIDAY FROM 9:AM TO SATURDAY 7:PM THANK YOU

My husband and I decided that after 30+ years we needed to have our home locks changed I checked with the Revdex.com for a locksmith with a great rating and found Ted's Locksmith out of Matthews, NC I arranged to have [redacted] come to our house this morning to change the regular and master locks on our four main doors [redacted] arrived right on time and was so helpful as we talked about optionsHe recommended the one that would work best for us and, in fact, saved us some money He was polite, was here about minutes or less, and I was surprised at how little it cost us In fact, he even made the extra keys so it saved me a trip to Blackhawk Hardware to have additional keys made To top it off, he raved about the value of being a Revdex.com member I highly recommend Ted's Locksmith

S & M Auto Brokers, Incis currently trying to get a hold of the customer to issue a refund and close out this issue Thank you

Tell us why here Our customer are always a priority here at S & M Auto Brokers, IncWe try and help our customers as much as possible In regards to MsSharmaine [redacted] complaint Please be aware that we have offered her to purchase extended warranty on the vehicleMs [redacted] declined extended warranty Ms [redacted] also had the vehicle taken to a recommended shop and we helped pay for half of the auto repair bill We also have helped with some of her issues on the vehicle here at our location We have tried getting a hold of Ms***, in regards to having her come into the office and see what her options are for trading the vehicle in for another one We are more than happy to assist her with that If you have any other further questions or concerns, please feel free to contact us at [redacted] Thank you, S & M Auto Brokers, INC

We had a strange thing happen...a key broke off in the car ignitionThankfully we called Teds Locksmith! He was there very quickly and was able to save the day! [redacted] is very professional and great at what he doesI highly recommend them

Stay away from this placeThey did not give me a carfax report on the vehicle I purchaseI found out later that the car had a salvaged title that was due to frame damageI found out when I tried trading the car in to another dealershipNow I'm stuck with a car that I can't refinance nor trade in

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
To whom it may concern:
S & M Auto Brokers, Inchas taken care of Ms***'s issuesShe came to our Kedzie location yesterday June 15,
We switched vehicles for herShe is now driving a different vehicle and is satisfied
Please feel free to call us with any questions that you may have at XXX-XXX-XXXX
Thank you
S & M Auto Brokers, Inc

We have reviewed Ms. [redacted] complaint.  Mr. Ronald [redacted] was in fact approved for the 2007 [redacted]. But of course there is the process of submitting all paperwork to the lender, in order to complete the loan process.  After many attempts of trying to reach him after the sale...

of the [redacted], Mr. [redacted] failed to provide proof of income.  The lender requires proof of income to complete the loan.  After two weeks or so, Mr. [redacted] then provided a fraudulent paystub.  The lender made several attempts to verify his employment.  The employer verified that Mr. [redacted] was NOT employed with their company. After that, Mr. [redacted] was given the option of choosing a vehicle of his choice for the amount of down payment that he had paid.  He then chose a 2005 [redacted].  He willingly signed all purchase documents for the Expedition.  Mr. [redacted] then had a small balance still for the Expedition.  S & M Auto Brokers, Inc. and Mr. [redacted] made a payment arrangement for the small balance that he had left.   Mr. [redacted] then decided to leave the vehicle deserted in front of our establishment.  A letter of redemption was sent out to the customer via certified us mail when he defaulted on his first payment.   Mr. [redacted] called our office, when he received the letter of redemption, asking what his balance was, and what he needed to pay, in order to redeem the vehicle.  He was told what his balance was.  But then he never came to our office nor made any other phone calls.  The letter of redemption clearly states that he had until January 2, 2017 to redeem the [redacted].  Today is January 20, 2017.  Please feel free to contact us if you have any further questions or concerns. Thank you

My husband and I decided that after 30+ years we needed to have our home locks changed. I checked with the Revdex.com for a locksmith with a great rating and found Ted's Locksmith out of Matthews, NC. I arranged to have [redacted] come to our house this morning to change the regular and master locks on our four main doors. [redacted] arrived right on time and was so helpful as we talked about options. He recommended the one that would work best for us and, in fact, saved us some money. He was polite, was here about 30 minutes or less, and I was surprised at how little it cost us. In fact, he even made the extra keys so it saved me a trip to Blackhawk Hardware to have additional keys made. To top it off, he raved about the value of being a Revdex.com member. I highly recommend Ted's Locksmith.

Terrible place to purchase a car from they me car with 5 owners and 2 accidents.frame damage.I will go to that place again

Tell us why here...
Our customer are always a priority here at S & M  Auto Brokers, Inc.. We try and help our customers as much as possible.  In regards to Ms. Sharmaine [redacted] complaint.  Please be aware that we have offered her to purchase extended warranty...

on the vehicle. Ms. [redacted] declined extended warranty. 
Ms. [redacted] also had the vehicle taken to a recommended shop and we helped pay for half of the auto repair bill.  We also have helped with some of her issues on the vehicle here at our location. 
We have tried getting a hold of Ms. [redacted], in regards to having her come into the office and see what her options are for trading the vehicle in for another one.  We are more than happy to assist her with that. 
If you have any other further questions or concerns, please feel free to contact us at [redacted]. 
Thank you,
S & M Auto Brokers, INC.

Initial Business Response /* (4000, 14, 2014/10/01) */
[redacted] PURCHASED A 2008 DODGE MAGNUM ON MARCH 22, 2014. MR. [redacted] HAS A PENDING BALANCE IN REGARDS TO HIS DOWN PAYMENT. IF HE WOULD LIKE TO CONTACT US AT HIS EARLIEST CONVENIENT TO TRY AND CLEAR THIS MATTER, WE ARE MORE THAN...

HAPPY TO ASSIST HIM. WE ARE HERE FROM MONDAY TO FRIDAY FROM 9:30 AM TO SATURDAY 7:00 PM.
THANK YOU

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
To whom it may concern:
S & M Auto Brokers, Inc. has taken care of Ms. [redacted]'s issues. She came to our Kedzie location yesterday...

June 15, 2015. We switched vehicles for her. She is now driving a different vehicle and is satisfied.
Please feel free to call us with any questions that you may have at XXX-XXX-XXXX.
Thank you
S & M Auto Brokers, Inc.

We had a strange thing happen...a key broke off in the car ignition. Thankfully we called Teds Locksmith! He was there very quickly and was able to save the day! [redacted] is very professional and great at what he does. I highly recommend them.

S & M Auto Brokers, Inc. is currently trying to get a hold of the customer to issue a refund and close out this issue.
Thank you

Initial Business Response /* (1000, 9, 2014/04/19) */
Mr. and Mrs [redacted] came back to S&M Auto Sales and got a 2006 Lincoln Zephyr. They are please with their new vehicle. They still owe us $1000 for the down payment.