When we received the initial complaint, the representative who handled the query on 6/*/submitted an immediate request to refund the subscription in fullThe refund was entered through the systemUnfortunately the request was delayed and the credit did not go through until 6/**/We did
contact *** *** to let him know when the credit was doneWe never hold it against a customer if a subscription is auto renewed in error and have always been very customer friendly in resolving issues of this kindThis problem was addressed immediately upon being brought to our attention and even with the delay the credit was issued to the customer's charge card in time to appear on his next statement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
When we received the initial complaint, the representative who handled the query on 6/*/submitted an immediate request to refund the subscription in fullThe refund was entered through the systemUnfortunately the request was delayed and the credit did not go through until 6/**/We did
contact *** *** to let him know when the credit was doneWe never hold it against a customer if a subscription is auto renewed in error and have always been very customer friendly in resolving issues of this kindThis problem was addressed immediately upon being brought to our attention and even with the delay the credit was issued to the customer's charge card in time to appear on his next statement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]