Yes I would advise you to file a police report for your missing prescription My employees stated that they know nothing about it and are willing to cooperate in any manner As far as the claims go I stand by my original response but am willing to waive the remaining balance if that resolves the dispute However, if it does not resolve the dispute then please submit the balance due and I can submit the claimThank you, Matt B [redacted]
In reference to the comment that other agencies have hour or less moves completed for $or less The move we did on 7/1/(Friday) was with the same man crew that the customer requested for hours and the total charged was $476.55In reference to the comment that other companies have the customer walk through their moving van inside and out and sign off that their contents were removed; I'm not aware of any companies that allow customers to get inside of their company moving van just from a liability standpoint alone We don't use a semi like vanlines do; our trucks are straight trucks and customers can look from the rear of the truck and see everything and that it is empty Also, the customer did also sign off on their contract that customer did receive all of their property.My final offer to resolve any and all claims from [redacted] is to credit back $76.55Regards, Matt B [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below After speaking with the owner on Monday, July 11, - he is not accepting and/or understanding the whole issue I should not have to beg to have my items returned There was not a problem with my closing - the date was changed I asked for the same team to return to FINISH the move I stated to his driver via several text messages that I was missing an entire box which included the dishes The dishes were inside the total missing box So how do you have the dishes and not the entire box? Makes no sense Yes, he did provide me with a claim form to which I have not sent back yet as I am finishing the rest of the unpacking to have all the missing items noted As the owner had my credit card on file - the owner is not acknowledging my understanding of his crew coming back to finish the 3/move I understood the one hour charge with a 5% discount - I was not told I would be charged for a total of three(3) minimum hours + a $gas charge I stated this to his workers after I was given the charge upon them finishing the unload from my garage and asked the lead mover to let the owner know my concerns The owner did not acknowledge my concerns via text with his workers As the lead mover stated he was having poor reception with the owner The owner charged my own file credit card and then mysteriously could not be reached while I continued to voice my concerns to his workers So to tell me this is resolved when it is not - makes no sense to me I have tried being nice about the whole situation and apparently the situation is being treated as what is in the best interest of the company and not the best interest of the customer Especially since it took me contacting the Revdex.com to even get a response As the owner Matt stated to me 'his team did not inform him of the situation' and therefore the first he heard of it was through the Revdex.com From my perspective how could that be when his employee is the one who stated the owner would not let him return the dishes (that mysteriously showed up out of the box that was missing) to me until they were on this side of town again Did I personally speak with the owner regarding this prior to Monday, July 11th about the situation - no As I assumed his employees were telling him given the response I received per the previous sentence So NO not resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I still would not recommend this company based on their responses to requests Should not have to engage Revdex.com to get action taken Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me The sofa is a brown leather seater sofa from Ashely Furniture Store My insurance claim said Value City but that was in correct The serial number is Sand the model number is MATGBJO I no longer have the receipt Regards, [redacted] ***
Yes I would advise you to file a police report for your missing prescription My employees stated that they know nothing about it and are willing to cooperate in any manner As far as the claims go I stand by my original response but am willing to waive the remaining balance if that resolves the dispute However, if it does not resolve the dispute then please submit the balance due and I can submit the claimThank you, Matt B [redacted]
In reference to the comment that other agencies have hour or less moves completed for $or less The move we did on 7/1/(Friday) was with the same man crew that the customer requested for hours and the total charged was $476.55In reference to the comment that other companies have the customer walk through their moving van inside and out and sign off that their contents were removed; I'm not aware of any companies that allow customers to get inside of their company moving van just from a liability standpoint alone We don't use a semi like vanlines do; our trucks are straight trucks and customers can look from the rear of the truck and see everything and that it is empty Also, the customer did also sign off on their contract that customer did receive all of their property.My final offer to resolve any and all claims from [redacted] is to credit back $76.55Regards, Matt B [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below After speaking with the owner on Monday, July 11, - he is not accepting and/or understanding the whole issue I should not have to beg to have my items returned There was not a problem with my closing - the date was changed I asked for the same team to return to FINISH the move I stated to his driver via several text messages that I was missing an entire box which included the dishes The dishes were inside the total missing box So how do you have the dishes and not the entire box? Makes no sense Yes, he did provide me with a claim form to which I have not sent back yet as I am finishing the rest of the unpacking to have all the missing items noted As the owner had my credit card on file - the owner is not acknowledging my understanding of his crew coming back to finish the 3/move I understood the one hour charge with a 5% discount - I was not told I would be charged for a total of three(3) minimum hours + a $gas charge I stated this to his workers after I was given the charge upon them finishing the unload from my garage and asked the lead mover to let the owner know my concerns The owner did not acknowledge my concerns via text with his workers As the lead mover stated he was having poor reception with the owner The owner charged my own file credit card and then mysteriously could not be reached while I continued to voice my concerns to his workers So to tell me this is resolved when it is not - makes no sense to me I have tried being nice about the whole situation and apparently the situation is being treated as what is in the best interest of the company and not the best interest of the customer Especially since it took me contacting the Revdex.com to even get a response As the owner Matt stated to me 'his team did not inform him of the situation' and therefore the first he heard of it was through the Revdex.com From my perspective how could that be when his employee is the one who stated the owner would not let him return the dishes (that mysteriously showed up out of the box that was missing) to me until they were on this side of town again Did I personally speak with the owner regarding this prior to Monday, July 11th about the situation - no As I assumed his employees were telling him given the response I received per the previous sentence So NO not resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I still would not recommend this company based on their responses to requests Should not have to engage Revdex.com to get action taken Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me The sofa is a brown leather seater sofa from Ashely Furniture Store My insurance claim said Value City but that was in correct The serial number is Sand the model number is MATGBJO I no longer have the receipt Regards, [redacted] ***