I pride myself in quality repair work with over 40 years experience. This is a clear case of wanting your cake and eating it also. This lady not only wanted her vehicle repaied, but wanted additional repairs, non accident related. Angered because I would not go after her insurance co. for...
additional repair in rear due to prior damage. She complained later about color match so I let her go with me to my supplier where they explained not only did they go by paint code, but by vin # which gives direct manufacturer tinting. I recoated again with match from gas lid I took to supplier fpor color matching. From beginning she wanted $1500 off the top when I could only provide her with $1200. I think she took offence thinking I'm not suppose to get paid for my labor. I provided her with an itemized repair order in detail. And yes I trusted her with her vehicle and came back to pay me later. P.S. I had to go to her to get paid.
I pride myself in quality repair work with over 40 years experience. This is a clear case of wanting your cake and eating it also. This lady not only wanted her vehicle repaied, but wanted additional repairs, non accident related. Angered because I would not go after her insurance co. for...
additional repair in rear due to prior damage. She complained later about color match so I let her go with me to my supplier where they explained not only did they go by paint code, but by vin # which gives direct manufacturer tinting. I recoated again with match from gas lid I took to supplier fpor color matching. From beginning she wanted $1500 off the top when I could only provide her with $1200. I think she took offence thinking I'm not suppose to get paid for my labor. I provided her with an itemized repair order in detail. And yes I trusted her with her vehicle and came back to pay me later. P.S. I had to go to her to get paid.