Rydell Chevrolet

recall repair with "additional charges" and they broke a part while making repairs
This is my second time dealing with *** Chevrolet & I have had bad experiences both times. This Equinox came from PA & when I received it and tried to SMOG it for CA registration it failed because the EGR was not ready. After dealing with multiple mechanics & SMOG stations I took it *** and was assured after evaluation all would be okay. The service center could not get any errors to show & after having it a few days came up with a story that their "old school" SMOG mechanic who was excellent got it to throw an error & I needed a sensor. I was told this would fix the problem & all I would have to do was drive it to make it ready. After driving & driving as I was told I still could not get the EGR ready. After 2 years of dealing with mechanics & *** it turned out the rubber tube going to the EGR valve was broken, & was an easy fix by an outside mechanic. The part that *** put in, that cost, me was not necessary, but I let it go & did not make a complaint or dispute it at that time.
This time around I had a recall on the car where my repair was supposed to be covered under "special conditions" for a cracked fuel line. Because of the Covid-19 issue currently, & because I was just released from the hospital for pneumonia & heart issues I asked *** if they could pick the car up for my safety. They agreed & took the car into service on 5/18/2020. I gave them the paperwork from my mechanic after he evaluated the car & found the cracked line. My mechanic advised it should be covered under recall but the repairs would have to be completed by the dealership. Based on my experience last time I was reluctant to go back but figured I would give *** the benefit of the doubt and try again. I was texting the service manager, ***, & spoke to him after the evaluation. He advised me that the car was extremely rusted underneath & there would be an additional charge to me for labor because the nuts and bolts were going to have to be cut in order to drop the tank for the repairs. I was given a quote of $278.00. I explained I was on disability after my hospital stay & I was going to have to juggle finances to make this work. Although *** said he understood I soon received another text message pushing me for an answer. I did agree to the repairs after having to borrow money to cover the bill.
I got a call the morning of 5/21/2020 advising me parts had come in and the car was finished. *** then advised me after getting my credit card info over the phone that there was a problem with my oxygen sensor & it was causing my check engine light to come one. He said I would have to get this repaired by MY mechanic & if I was going to have to SMOG it this was a must change before I took it for the test. I have never had issues with my check engine light and it was definitely NOT on before I allowed *** to take my car. This particular sensor is on the exhaust & I believe they damaged it while doing repairs.
I also asked *** for proof of the rust & condition causing me to have to pay the "additional labor" charges & he responded in a text ok. After I payed I texted him & asked where the photos were and his response to me was he "forgot" & all I needed to do was look under the car & I could see the rust. I was not offered the parts (bolts, nuts & straps) nor was I given any photos of these parts to confirm need for extra charges.
I feel once again I have been taken advantage of by *** & no matter what the reason is for your visit , even if its a recall or warranty they will find a way to charge for something. I am going to be talking to my credit card company to dispute this charge as now I am having to fix additional things that I know were NOT broken before the car was repaired. If there was a chance there could have been damage to this sensor because the exhaust was messed with I feel I should have been told this could be a result. I should not have to pay for something they broke

Original service needed was airbag wire replacement. Got vehicle back with seat belt indicator not working.
Took my car into service department for airbag light indicator coming on (2019/9/13). Discussion contained the vehicle needing to be diagnosed as to why that indicator is going on, as well as, checking my warranty to see if it is covered. We also talked about the possibility of picking up my vehicle on that Sunday (2019/9/15) with the sales department since I would be out of town until that Sunday. They said it was possible. I received a text stating the cable for the airbag under the driver seat was damaged. I inquired how would it get damaged because it seems very strange especially when you don't go under your seat for any reasons. They stated its a possibility something fell between the seat and center console that could damage wire or when cleaning (understandable, but only if this actually happened). Though if you tug on a cable hard enough to break it while cleaning I do believe that person would stop before going that far since it would take a decent amount of force to damage a cable that way. Anyways, they said it would cost *** (diagnostic is *** for the repair of the wire. I stated that is a large sum for a wire replacement and I would like a picture of the wire and the old wire when it is replaced. I was told the picture is possible (which I never got) but I cannot get the old wire back. I inquired why can I not have the wire. Adviser then stated that the same old wire will be used and only be patched. Now, why is anyone paying that much money for a service on a wire repair and the wire is not even being replaced (already sounding like a scam to me). My next question was about my warranty. "Did you check to see if my warranty covered the repair like you said you would?". The response I got was yes let me check that for you (this is fine human error people forget). "Yes the warranty does cover the repair." So I confirmed to go ahead and continue with the repair. Got back in town on Sunday and head to dealership to pick up my car. The receptionist in the sales office could not locate my keys because nothing was left there for me to pick up (how inconvenient). Picked up my car on Monday (after leaving work early bye hours and money at work I won't get back). On 2019/09/18 (two days after getting my vehicle back) I noticed my vehicle no longer indicates the driver seat-belt connection being disconnected. No chime. No flashing lights. Nothing. On 2019/09/19 I called after work (took about 8 phone calls before getting through) and was forwarded to an adviser, where he/she may have been busy but did not pick up. So I decided to drive directly into the dealership since service department close at 7PM. Got there around 6PM-6:30PM. I'm actually pretty upset at this point since this is not my first experience like this with them. I was told the vehicle would need to stay for diagnostic for this situation, which in return my reply obviously is a no because I just picked my vehicle up two days ago and this seems to be a repeating factor as far as service goes. In return the lady that assisted me got a manager which then stated to me the vehicle does not have that feature (very interesting a vehicle does not indicate the seat-belt being connected 2016 Model at that). He also noted if I ever have a question like this and cannot reach an adviser I can always look in the Manual for the vehicle (agreed simple look-up can help but this is a feature in every vehicle I know *shrugs*). As I looked it up in the manual on p.139 it states this indicator should be active if the seat belt is not connected, there should be a chime and/or flashing seat belt light in the dashboard. I have called them over 4 to 5 times now and it has been almost two weeks, no return phone calls for all the times they say they will call back. Lost lots of time with previous issue as well pertaining to my tires. They had completely misaligned my vehicle and it took them 4 or 5 days to get it fixed. They re-did the alignment at least 6 to 7 times.

One of the main buying factors for my car purchase of the 2019 C7 Corvette GrandSport 2lt pkg was having the Performance Data Recording modul
Vehicle was paid in full February 28th 2019 and was under the impression that the Performance recording feature was included in my 2lt Grand Sport C7 Corvette package. I stressed to the the salesman how important this feature was to me making my buying decision as we negotiated prices before I paid $*** in full. The dealer and Chevy both say it needed to be installed from factory and that I can not add it on even though it is stated as and option feature addon. The dealer suggested4 for me to find an aftermarket product which from my knowledge would void the vehicle warranty.I would have paid extra for higher z06 model if I had known, at least I would be satisfied with paying over ***!

Went to Rydell for a car lease. The car wasn't available. I had to pay a $500 deposit to get it delivered. Request was cancelled. Deposit not refunded
I was at Rydell on November 23 regarding a lease on 2018 Chevy Bolt. The dealer did not have one on the lot by stated they could get it delivered later. I was asked to pay a $500 refundable deposit to get it delivered. I lid it. The request was cancelled the same day as I found the right vehicle elsewhere. The car was never delivered. The refund was never issued. Several attempts to contact the sales representative and Rydell's finance department were not successful - my messages were never answered and calls were not returned.

Fraud and intentionally deceptive practices utilized to sell vehicle.
1) ***'s Finance person claimed *** was requring a $*** down payment to "buy down" the interest rate (which was a lie.) After speaking with a manager at *** during the verification process and inquiring for the reason as to the $*** down payment, I was informed that it is not them who require the down payment and I was misled. They said they simply buy the loans from the dealers and that it would be the dealer requiring the down payment, not them, hence why *** Chevrolet is the one who received the $*** payment, not ***. I was intentionally misled and having purchased all of my other vehicles with $0 down, I was not familiar with the process at all and Renata and *** took advantage of that. I have 2 witnesses, my cousins, who were there in the room at the time the contract terms were being reviewed and they are willinst to testify in a court of law as to Renata's deception, fraudulent statements, and lies.

2) At that time, I also let Renata and Al Azmon that the rotors, calipers, and brake pads were rusty and would need to be replaced and she chalked that up to the car "sitting for so long" and said that it "would burn off" which made no sense. At any rate, the rust has not "burned" off and the breaks are now squeaking and have been. There is also a loud intermittent "blowing" noise that sounds like pressure being released from the engine area as well

3) Furthermore, *** took registration and licensing fees from me and then did not even provide the entire year of fees as required by law. The car was purchased in November which means I should not have had to turn around and pay registration in October 2018-they are supposed to go from the date the vehicle was purchased and last for a full year AND you guys took more than what the fees cost because you guys allowed the registration to lapse. That is not my problem.

4) I found the card of an autobody repair shop located in the Northridge area, in the glove compartment and after a little research, I learned there was autobody work done on the vehicle prior to my purchasing it however that was not disclosed either.

I went to get my vehicle appraised and they informed me of a car accident that was never reported to me by *** when I purchased the vehicle.
I went to get my vehicle appraised and they informed me of an accident to the vehicle that lowered the value of my car more than I expected and I was unaware of this accident. When I bought the vehicle from *** I never signed a CarFAX , was never shown a CarFAX or any other type of vehicle report. It was also never mentioned this vehicle was damaged prior by the dealer. When I contacted the Sales Manager *** on 8/18/18 he stated that I should have looked online. Even if that was an option when I went to the dealer to buy this 2015 Tahoe it was still not in their inventory or listed online. The vehicle has just been dropped off and bought by *** and was still dirty and needed to be fully inspected before I could purchase. I called and offered them to make this right and *** refuses.

Car sold with odomoter rolled back
On 02/29/2016 I bought a 2006 Lexus IS250 from Rydell Chevrolet. The car was listed with a mileage of 88,294 with an price of $***.

On 06/24/2018 I took the car to another dealership for a trade in. A Carfax report was run and a TMU (Total Mileage Unknown) was listed in the report.

The Carfax report listed a mileage of 85,101 on 02/08/13. However, three days later on 02/11/13 a California Inspection Station reported the mileage at 66,984.

*** of Rydell Chevrolet assured me that the car was in working order. He assured me that the miles were original and that the car did not exhibit any anomalies.