RVA Chimney Sweeps

Review: entered into contract on 12.14.14 for repair and installation of chimney caps. Gave check in the amount of $1,034.47 as deposit on $1,200 plus contract. After repeated calls and letter dated 6.11.15, nothing has been done. I will provide copy of letter which more fully describes my problem.Desired Settlement: to get my money back, I have had enough run-a-round.

Business

Response:

complaints case #[redacted] matter was resolved return payment on work that was not completed per customers request.

Review: On November 8, 2014 RVA Chimney came to my house and cleaned and repaired my chimney as agreed. However, in addition to those services, I also requested and paid for them to reinstall my chimney cap. I was told that they did not have a ladder long enough to do it that day, but would be back in the next few days. I called them on November 18, 2014 and was again told they would install it in the next few days. I called again on December 11, 2014 and was told it would be installed in the next few days. I texted them on December 17th and again asked that they reinstall my chimney cap. I received a text back on December 18th indicating that they had ordered me a “custom” chimney cap and it was on backorder but should be in within a few days. As a side note, I did not ask for a new cap, I simply wanted them to put mine back on. I have not heard from them again.Desired Settlement: I would like for them to install my chimney cap as agreed.

Business

Response:

Revdex.com spoke with Mr.[redacted] from the business. He said that this was not a job that the customer paid for but they were going to go back and re install. However, since a ticket was not made it fell through the lines of communication but the business is going to go out this weekend and take care of this for the customer.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company’s assertion that the job was not paid for is incorrect. I have provided the receipt to the Revdex.com showing that it was paid for. The company apparently tried to put the cap back on and did not have a sufficiently long ladder and left a note and $50 repayment on my porch. I have sent a check to the company for the $50 because I am still not satisfied with the job and want it completed. The representative indicated that the cap was bent, which was true, but I have bent it back into shape. I understand that the company does not wish to purchase a long enough ladder, which is why I would have expected them to rent one. As a matter of fact there is a[redacted] rental location with 60 foot ladders located less than 3 miles from my house.

Regards,

Business

Response:

Revdex.com spoke with the business. The customer's job was higher than they are covered for and the business refunded the $35 and $15 for not being able to finish the service.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company stated that they would put the cap back on, which is the primary reason I hired them. I sent them a check for $50 refunding the $50 in cash that they have left on my porch. I want the cap put back on.

Regards,