RV Solutions

We have been working directly with MrRobinson to get his RV completed and returned to him as fast as possible, and in fact, he was able to pick up his RV yesterday There is still an outstanding issue with an arm rest, but the required part arrived yesterday, after he left with his RV We will schedule the installation at his convenience While his RV was never used as a parts source for other RVs, I understand his frustration at how long the process has taken We are diligently working on improving our systems and communication process to keep customer's better informed on the progress of their repairs

Hello Ms [redacted] ,I am sorry for your frustration We are a reputable business, with a very good reputation and an A+ rating with the Revdex.com, so we take customer satisfaction seriously.The propane tank worked when we inspected the trailer, and when we delivered the trailer, as evidenced by the fact we were able to partially fill the tank for the orientation demonstrations Something did go wrong at some point, as the tank does now have a defective valve, and we agreed to reimburse you for the cost of the replacement tank As for the stabilizer jacks, we did not install "cheap knock offs." The jacks we installed are made by [redacted] *roup, which is a division of the same company (called [redacted] Industries) that makes the jacks originally installed by the trailer manufacturer, *** We could have ordered them through [redacted] at a cheaper cost to us, but they would have taken much longer to get, so we paid more and used BAL, which is the aftermarket division of the same company to get them quickly for your orientation Again, these stabilizers are the same manufacturer, and are in fact more expensive than the OEM (Original Equipment Manfacturer) version.We have issued a refund for the tank, which you should see in the mail The jacks were properly installed, but we will order the OEM version and swap them out to satisfy your concerns, if you choose to do so They may take a few weeks to arrive once they are ordered I would highly recommend keeping what you have as I believe they are superior to the others, but the choice is yours Our Parts Manager, ***, will call you to make arrangements for whatever you chooseThank you for your business, and I hope you have many years of fun with your [redacted] trailerSincerely, [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]