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Ms [redacted] contacted our company on or about 9/7/about several items of concern she had about her Fleetwood Bounder 38N, VIN [redacted] .? One of the items was about her Norcold LRIM; SN [redacted] ; Cooling Unit # [redacted] not cooling.? On inspection, we found the cooling unit assembly had a leakage of the water and ammonia that this system uses for cooling.? When this occurs, the escaped mixture of water and ammonia turns green and is quite pungent until it dissipates.? The only remedy is complete replacement of the cooling unit, which we performed on 10/8/2012, our invoice # [redacted] paid by check 1029.? These units have a year warranty against such leaks.? The customer was informed and given a choice between a remanufactured cooling unit with a longer warranty, better cooling and cheaper price or the factory unit with a year warranty and larger price.? She chose the remanufactured unit.? Just as a side note:? I have installed 10-of these units per year without ever having a “call back” because of problems with cooling or leaking.? These RV cooling units are a “closed system” meaning they only have to have an outside source of heat to function and operate.? This heat is supplied by a propane gas burner or from heating electrical units located on the OUTSIDE rear of the cooling unit.? ALL heating functions and heat dissipation occurs outside of the unit and ALL cooling occurs on the insulated inside of the unit.? The heating allows the ammonia and water mixture to “boil” turning it to a gas.? This HOT gas then travels up inside the cooling tubes where it separates into water and ammonia gas.? This ammonia gas then travels trough cooling tubes located INSIDE of the refrigerator and freezer thus the cooling or lowering of the temperature inside of the refrigerator.? The heat absorbed during this cooling period is transferred to the ammonia gas and continuing to the OUTSIDE heat dissipation coils located on the back of the refrigerator.? This heat is then drawn upward (heat rises) and out of the side or top venting areas.? All refrigerators (home or RV) operate this way; heat is always dissipated in the back of the unit!? The rear of the refrigerator has NO cooling capability in any way as its entire function is to dissipate HEAT.? If there was a leak it would cease cooling and green residue would occur at the point of the leak.? All the COOLING tubes are on the inside of the refrigerator.? For the unit to work for the last 4-years disputes the reasoning that it was installed improperly.? For ice to build up between the outside of the refrigerator and walls of the RV, the only explanation is a water leakage from the roof or sides in freezing weather causing the freezing, very unlikely.? If there was an ice maker, the water lines go up the back of the refrigerator and during freezing weather could have ruptured spraying water and freezing.? This would cut off the air flow necessary for the heat dissipation of the heating tubes in the back and effectively disrupting the cooling of the refrigerator.? Again, not because of improper installation.? The only causes of failure for the cooling unit are a leakage or blockage; otherwise if you have heat, the unit should operate properly.? I am one of roughly Master Certified RV technicians in the US and Canada for roughly million RV owners.? I have Norcold and Dometic refrigerator certifications and often teach classes on the repair and operation of these units.? For the refrigerator to cause the symptoms the customer described i.e“Icing on the outside of the unit between the built in refrigerator and the wall of the RV is said to be a direct result of the improper installationThis icing caused the failed function of the refrigerator” is impossible!? There is some other causation that has or is occurring.? My labor warranty is spelled out clearly on the invoice and is days from the date of the invoice.? The refrigerator cooling assembly is years and is outside of the warranty period.? This unit has been operating correctly for at least years.? I have researched the phone call logs and no message or call has been received or left.? The customer (or whoever is telling the customer this occurred and is the function of improper installation) should study and review the many on-line dissertations on the functioning of a “gas-absorption” RV refrigerator.? We deny the accusations; warranty period has expired, and we will not issue a refund.? Allen C***, Master Certified RVIA/RVDA Technician

Ms *** contacted our company on or about 9/7/about several items of concern she had about her Fleetwood Bounder 38N, VIN ***. One of the items was about her Norcold LRIM; SN ***; Cooling Unit # *** not cooling. On inspection, we found the cooling
unit assembly had a leakage of the water and ammonia that this system uses for cooling. When this occurs, the escaped mixture of water and ammonia turns green and is quite pungent until it dissipates. The only remedy is complete replacement of the cooling unit, which we performed on 10/8/2012, our invoice #*** paid by check 1029. These units have a year warranty against such leaks. The customer was informed and given a choice between a remanufactured cooling unit with a longer warranty, better cooling and cheaper price or the factory unit with a year warranty and larger price. She chose the remanufactured unit. Just as a side note: I have installed 10-of these units per year without ever having a “call back” because of problems with cooling or leaking. These RV cooling units are a “closed system” meaning they only have to have an outside source of heat to function and operate. This heat is supplied by a propane gas burner or from heating electrical units located on the OUTSIDE rear of the cooling unit. ALL heating functions and heat dissipation occurs outside of the unit and ALL cooling occurs on the insulated inside of the unit. The heating allows the ammonia and water mixture to “boil” turning it to a gas. This HOT gas then travels up inside the cooling tubes where it separates into water and ammonia gas. This ammonia gas then travels trough cooling tubes located INSIDE of the refrigerator and freezer thus the cooling or lowering of the temperature inside of the refrigerator. The heat absorbed during this cooling period is transferred to the ammonia gas and continuing to the OUTSIDE heat dissipation coils located on the back of the refrigerator. This heat is then drawn upward (heat rises) and out of the side or top venting areas. All refrigerators (home or RV) operate this way; heat is always dissipated in the back of the unit! The rear of the refrigerator has NO cooling capability in any way as its entire function is to dissipate HEAT. If there was a leak it would cease cooling and green residue would occur at the point of the leak. All the COOLING tubes are on the inside of the refrigerator. For the unit to work for the last 4-years disputes the reasoning that it was installed improperly. For ice to build up between the outside of the refrigerator and walls of the RV, the only explanation is a water leakage from the roof or sides in freezing weather causing the freezing, very unlikely. If there was an ice maker, the water lines go up the back of the refrigerator and during freezing weather could have ruptured spraying water and freezing. This would cut off the air flow necessary for the heat dissipation of the heating tubes in the back and effectively disrupting the cooling of the refrigerator. Again, not because of improper installation. The only causes of failure for the cooling unit are a leakage or blockage; otherwise if you have heat, the unit should operate properly. I am one of roughly Master Certified RV technicians in the US and Canada for roughly million RV owners. I have Norcold and Dometic refrigerator certifications and often teach classes on the repair and operation of these units. For the refrigerator to cause the symptoms the customer described i.e“Icing on the outside of the unit between the built in refrigerator and the wall of the RV is said to be a direct result of the improper installationThis icing caused the failed function of the refrigerator” is impossible! There is some other causation that has or is occurring. My labor warranty is spelled out clearly on the invoice and is days from the date of the invoice. The refrigerator cooling assembly is years and is outside of the warranty period. This unit has been operating correctly for at least years. I have researched the phone call logs and no message or call has been received or left. The customer (or whoever is telling the customer this occurred and is the function of improper installation) should study and review the many on-line dissertations on the functioning of a “gas-absorption” RV refrigerator. We deny the accusations; warranty period has expired, and we will not issue a refund. Allen C***, Master Certified RVIA/RVDA Technician

Ms *** contacted our company on or about 9/7/about several items of concern she had about her Fleetwood Bounder 38N, VIN ***.? One of the items was about her Norcold LRIM; SN ***; Cooling Unit # *** not cooling.? On inspection, we found the cooling
unit assembly had a leakage of the water and ammonia that this system uses for cooling.? When this occurs, the escaped mixture of water and ammonia turns green and is quite pungent until it dissipates.? The only remedy is complete replacement of the cooling unit, which we performed on 10/8/2012, our invoice #*** paid by check 1029.? These units have a year warranty against such leaks.? The customer was informed and given a choice between a remanufactured cooling unit with a longer warranty, better cooling and cheaper price or the factory unit with a year warranty and larger price.? She chose the remanufactured unit.? Just as a side note:? I have installed 10-of these units per year without ever having a “call back” because of problems with cooling or leaking.? These RV cooling units are a “closed system” meaning they only have to have an outside source of heat to function and operate.? This heat is supplied by a propane gas burner or from heating electrical units located on the OUTSIDE rear of the cooling unit.? ALL heating functions and heat dissipation occurs outside of the unit and ALL cooling occurs on the insulated inside of the unit.? The heating allows the ammonia and water mixture to “boil” turning it to a gas.? This HOT gas then travels up inside the cooling tubes where it separates into water and ammonia gas.? This ammonia gas then travels trough cooling tubes located INSIDE of the refrigerator and freezer thus the cooling or lowering of the temperature inside of the refrigerator.? The heat absorbed during this cooling period is transferred to the ammonia gas and continuing to the OUTSIDE heat dissipation coils located on the back of the refrigerator.? This heat is then drawn upward (heat rises) and out of the side or top venting areas.? All refrigerators (home or RV) operate this way; heat is always dissipated in the back of the unit!? The rear of the refrigerator has NO cooling capability in any way as its entire function is to dissipate HEAT.? If there was a leak it would cease cooling and green residue would occur at the point of the leak.? All the COOLING tubes are on the inside of the refrigerator.? For the unit to work for the last 4-years disputes the reasoning that it was installed improperly.? For ice to build up between the outside of the refrigerator and walls of the RV, the only explanation is a water leakage from the roof or sides in freezing weather causing the freezing, very unlikely.? If there was an ice maker, the water lines go up the back of the refrigerator and during freezing weather could have ruptured spraying water and freezing.? This would cut off the air flow necessary for the heat dissipation of the heating tubes in the back and effectively disrupting the cooling of the refrigerator.? Again, not because of improper installation.? The only causes of failure for the cooling unit are a leakage or blockage; otherwise if you have heat, the unit should operate properly.? I am one of roughly Master Certified RV technicians in the US and Canada for roughly million RV owners.? I have Norcold and Dometic refrigerator certifications and often teach classes on the repair and operation of these units.? For the refrigerator to cause the symptoms the customer described i.e“Icing on the outside of the unit between the built in refrigerator and the wall of the RV is said to be a direct result of the improper installationThis icing caused the failed function of the refrigerator” is impossible!? There is some other causation that has or is occurring.? My labor warranty is spelled out clearly on the invoice and is days from the date of the invoice.? The refrigerator cooling assembly is years and is outside of the warranty period.? This unit has been operating correctly for at least years.? I have researched the phone call logs and no message or call has been received or left.? The customer (or whoever is telling the customer this occurred and is the function of improper installation) should study and review the many on-line dissertations on the functioning of a “gas-absorption” RV refrigerator.? We deny the accusations; warranty period has expired, and we will not issue a refund.? Allen C***, Master Certified RVIA/RVDA Technician