Rutters Farm Stores

June 20, 2017Dear [redacted] ,We are in receipt of your letter dated June 2, concerning case # [redacted] .I have attached a copy of the vendor supplied signage that is supposed to be posted by thevendor on the shelf where the popcorn product is displayedThe sign displays the promotion price and also notes the price for a single bag purchaseThe vendor is con?rming that the signage is posted properly in every locationWe will work with the vendor to insure these signs are being posted in all locations for all present and future promotions.The Vendor has been contacted and will make a billing adjustment to the customerShouldWe have the vendor contact the customer directly or would you prefer that the billing adjustment is made to your of?ce?If I can be of further assistance, please feel ?'ee to contact me at 717-771-5993.SincerelyJere M.Vice President, Operations

--------- Forwarded message ----------From: M [redacted] Jere< [redacted] @rutters.com>Date: Fri, Jun 23, at 8:AMSubject: Follow up on case # [redacted] To: " [redacted] Happy Friday [redacted] ,I wanted to follow up with you regarding case # [redacted] [redacted] ’s had attempted to make phone contact with the customer on Tuesday The customer visited the [redacted] ’s facility yesterday The customer was given samples and the [redacted] ’s representative explained how the pricing worked The customer stated that he already knew that and “it should not be that way.” I assume we can consider this case closed at this point? Thanks for your assistance and have a great day! Jere M [redacted] Vice President of OperationsRutter's Farm StoresSusquehanna Trail, York, Pa 17404Telephone:###-###-####, Fax: ###-###-####

June 20, 2017Dear [redacted],We are in receipt of your letter dated June 2, 2017 concerning case #[redacted].I have attached a copy of the vendor supplied signage that is supposed to be posted by thevendor on the shelf where the popcorn product is displayed. The sign displays the promotion price...

and also notes the price for a single bag purchase. The vendor is con?rming that the signage is posted properly in every location. We will work with the vendor to insure these signs are being posted in all locations for all present and future promotions.The Vendor has been contacted and will make a billing adjustment to the customer. ShouldWe have the vendor contact the customer directly or would you prefer that the billing adjustment is made to your of?ce?If I can be of further assistance, please feel ?'ee to contact me at 717-771-5993.SincerelyJere M.Vice President, Operations

--------- Forwarded message ----------From: M[redacted] Jere<[redacted]@rutters.com>Date: Fri, Jun 23, 2017 at 8:28 AMSubject: Follow up on case #[redacted]To: "[redacted]Happy Friday [redacted],I wanted to follow up with you regarding case #[redacted].  [redacted]’s had attempted to make phone contact with the customer on Tuesday.  The customer visited the [redacted]’s facility yesterday.  The customer was given samples and the [redacted]’s representative explained how the pricing worked.  The customer stated that he already knew that and “it should not be that way.” I assume we can consider this case closed at this point? Thanks for your assistance and have a great day! Jere M[redacted]Vice President of OperationsRutter's Farm Stores2295 Susquehanna Trail, York, Pa 17404Telephone:###-###-####, Fax: ###-###-####