Rutkowski Construction

From: [redacted] < [redacted] @gmail.com>Date: Thu, Aug 31, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Rutkowski Construction again said he will stop by to see what the problem isNever showed up for the 4th timeWe do not want anything to do with this company everWe have another reliable roofing company to take care of his workMy husband and I want nothing to do with him [redacted]

From: [redacted] <[redacted]@gmail.com>Date: Thu, Aug 31, 2017 at 6:18 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Rutkowski Construction again said he will stop by to see what the problem is. Never showed up for the 4th time. We do not want anything to do with this company ever. We have another reliable roofing company to take care of his work. My husband and I want nothing to do with him. [redacted]

My name is John Rutkowski, owner of Rutkowski Construction ###-###-####.I am writing in regards to the customer complaint of [redacted] ( complaint [redacted])Recently I received a call from Mr. [redacted], who stated to me that he had a roof installed by me not too long ago and the roof has...

been leaking. He said he cannot find the roof guarantee or not exactly sure of the installation date. I did not recall his name or the installation off hand.In the course of the conversation he mentioned that he's been trying to call me at ###-###-####. I explained to Mr. [redacted] that the number he has been trying to reach me at has not been in service for over 4 yrs. Mr. [redacted] explained to me that he also had  another contractor on his roof trying to fix his leak. I informed Mr. [redacted] even though manufacturers guarantee their shingles for 20 or 30 years, my labor is guaranteed for only 1 year. I also informed him that allowing another contractor on the roof could void my  guarantee but I told him I would come out to look at the roof.I also informed him that we've had several bad winters since his installation 4 years ago and last year we had large snow falls along with heavy ice. At this point, my warranty has expired however I was willing to work with Mr. [redacted]. Please let me know by phone or via email [redacted] to resolve this matter.Thank you,John Rutkowski