Ruth Kriz, MSN, APRN

The customer was issued the full $refund to her credit card on the day promised, and a refund transaction receipt was emailed to her at the time the refund was madeTwo days later she filed this complaint because she did not see the credit card refund on her bank statement and refused to
understand the time delay for credit card transactions posting to an accountPart of this delay was due to a federal holiday.Sincerely,Ruth K***, MSN, AP
ID *** *** ***Inboxx Ruth K*** Attachments3:PM (hour ago)to me Re: ID ***Dear Ms***,Thank you for returning my call regarding your letter stating you received no response from our office in regard to the complaint from *** ***Attached is a copy of the letter we faxed to you on December 12, in response to that complaint, as well as a copy of the Transmission Verification Report.Please call me at ###-###-#### if you have any questionsAlso, please send any written correspondence to our administrative office at ** *** ***, Fairfax, VA 22031-0445.Sincerely,Debbie B***Attachments