On 7/2/2014, our office received a service request from Mr*** to repair his water heater.On 7/3/2014, a service technician was dispatched to the home, and repairs were made. Mr*** was present and was made aware of the required repairs.On 7/7/2014, an invoice for the work was
prepared and sent to Mr***. It included a labor charge of $and a material charge of $346.30.On 7/24/2014, we received a check (#439) from Mr*** for $399.38, and a letter stating this was all he was willing to pay. His reasoning was that he claimed to have searched online, and felt he could have purchased the materials himself for $(our cost was $+ tax).On the following billing cycle, the balance was credited to Mr***'s account, assigned to bad debt. A letter with this information and copies of the invoice were mailed to the Revdex.com on October 27, 2014, along with an explanation for the late response. PDF files are attached
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRusty's has failed to include the fact that I requested the cost of the part before the installation and their technician, ***, called in to get the information and informed me the cost would be $plus tax
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On 7/2/2014, our office received a service request from Mr*** to repair his water heater.On 7/3/2014, a service technician was dispatched to the home, and repairs were made. Mr*** was present and was made aware of the required repairs.On 7/7/2014, an invoice for the work was
prepared and sent to Mr***. It included a labor charge of $and a material charge of $346.30.On 7/24/2014, we received a check (#439) from Mr*** for $399.38, and a letter stating this was all he was willing to pay. His reasoning was that he claimed to have searched online, and felt he could have purchased the materials himself for $(our cost was $+ tax).On the following billing cycle, the balance was credited to Mr***'s account, assigned to bad debt. A letter with this information and copies of the invoice were mailed to the Revdex.com on October 27, 2014, along with an explanation for the late response. PDF files are attached
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRusty's has failed to include the fact that I requested the cost of the part before the installation and their technician, ***, called in to get the information and informed me the cost would be $plus tax
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