I called the other day to speak to you but spoke to an associate of yours. I was told to email you on this complaint. As of today, we have not charged the customer any cancelation fee. What was told to her was if you were to cancel your reservation at any time after you leave your credit card number...
to reserve a speciality vehicle like she did, they're would be a $100 cancelation fee, which she did the same day of pickup. What she didn't tell you is that we would only charge her this amount if we were unable to rent it out. Being such a busy weekend because it was July 4th weekend, we were able to get it rented out. So in this particular case she wasn't charged anything. This is a normal practice we have been doing for over 40 years. We feel Thai complaint is with out any merit and we would hope you would close this case. Any questions please call our office at any time. Our number is ###-###-####Thank you,[redacted]President[redacted]
I called the other day to speak to you but spoke to an associate of yours. I was told to email you on this complaint. As of today, we have not charged the customer any cancelation fee. What was told to her was if you were to cancel your reservation at any time after you leave your credit card number...
to reserve a speciality vehicle like she did, they're would be a $100 cancelation fee, which she did the same day of pickup. What she didn't tell you is that we would only charge her this amount if we were unable to rent it out. Being such a busy weekend because it was July 4th weekend, we were able to get it rented out. So in this particular case she wasn't charged anything. This is a normal practice we have been doing for over 40 years. We feel Thai complaint is with out any merit and we would hope you would close this case. Any questions please call our office at any time. Our number is ###-###-####Thank you,[redacted]President[redacted]