Russo's New York Pizzeria - Franchise

Duke's never showed up when they said they would show upWhen they finally did show up they did not complete the jobThen ignored us reaching out
Duke's was scheduled to complete the following at the end of March (replace coil duct in basement, vent bath fans, gas line, and thermostat)On Apr I contacted them asking where they wereNo responseLess than a month later on May I contacted again seeing what was going onI got an email back saying they could make it out May 12; no one showed upAfter three emails and a voicemail; days later I get a response saying they will be there tomorrow morningThey came out that morning as they said they would, on May 19, but did not complete the jobThere was no gas line put in place, no replaced coil in the basement, and no thermostatI emailed two more times and no response at allAll of these conversations were with the office manager ***, so I then decided to contact the owner *** personallyI messaged and called