Russo Sanitation

The business has responded Please see below:
It is a customary fee to charge to remove cans from a customers location if service is ended before monthsThere was a truck sent to the
location to remove cans, they were not taken by the regular trash truckI would like to state the fact that I did miss the customers trash on the assigned date of pick upI did return to pick it up days laterI did apologize to the customer it was a human errorI tried to retain the customer by offering a credit, he declinedI did mail a check to the customer in the amount of $

The business has responded.  Please see below:It is a customary fee to charge 30.00 to remove cans from a customers location if service is ended before 12 months. There was a truck sent to the location to remove cans, they were not taken by the regular trash truck. I would like to state the...

fact that I did miss the customers trash on the assigned date of pick up. I did return to pick it up 2 days later. I did apologize to the customer it was a human error. I tried to retain the customer by offering a credit, he declined. I did mail a check to the customer in the amount of $5.91.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business owner did not offer an apology - his only response was "I was going to call you". I made six calls to him and never received a response back. I have not received a check or credit from the business. And if I did I would reject it if it was not the full amount that I had originally paid. He is charging me $30 to pick up the cans when he had to come anyway to pick up the garbage that he failed to pick on Feb. [redacted]. And it is not my fault that his regular truck didn't pick up the garbage. When they did pick up, at 10:20 pm, they left behind items in the road and a bag of garbage on the side of the road. I feel that they were being vindictive because I terminated the service because of poor service. At no time did Mr. R[redacted] tell me that there would be a $30 charge to pick up the cans if I didn't keep his service for a year. I went with his business because he is local. All of my neighbors use County Waste for their garbage service but I made the mistake of going with the local business.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business owner did not offer an apology - his only response was "I was going to call you". I made six calls to him and never received a response back. I have not received a check or credit from the business. And if I did I would reject it if it was not the full amount that I had originally paid. He is charging me $30 to pick up the cans when he had to come anyway to pick up the garbage that he failed to pick on Feb. [redacted]. And it is not my fault that his regular truck didn't pick up the garbage. When they did pick up, at 10:20 pm, they left behind items in the road and a bag of garbage on the side of the road. I feel that they were being vindictive because I terminated the service because of poor service. At no time did Mr. R[redacted] tell me that there would be a $30 charge to pick up the cans if I didn't keep his service for a year. I went with his business because he is local. All of my neighbors use County Waste for their garbage service but I made the mistake of going with the local business.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]