I purchased a sofa from Russell's Furniture The salesman told me that it was a very fine leatherThey even sold me a leather kit to clean and condition the leather, which I used every few months as instructed I paid a lot for the sofa I had previously had a sofa, purchased elsewhere that lasted me over yearsAfter a year the finish on one section started peeling off I called Russell's several times, wrote to them etcnever got anywhere Finally after many attempts, I got a hold of a manager They took my information and said that they would look in to it and call me back Never heard back from themFinally many attempts later, got a hold of the same manager and they said that they looked it up and they no longer purchase from that particular manufacturer anymore I asked for the name of the manufacturer, they said they couldn't give that to me, they didn't have that information any longer but the company was located in China!!! I asked them to replace the sofa and they refused, they said because it had been over a year, there was nothing that they could do I let it go Then another year passed and I was really upset because the problem was getting worse Again tried contacting them to no avail They have to have the worst customer service of any company that I have ever seen They don't stand behind what they sell They don't stand behind what their own sales people tell their customersThey simply don't care I will NEVER purchase anything from this company againSince then I have thrown away my paperwork and contacted them to STOP sending me sales letters and emails, because of what happened I said I would never purchase from them or recommend them to anybody
I purchased a sofa from Russell's Furniture The salesman told me that it was a very fine leatherThey even sold me a leather kit to clean and condition the leather, which I used every few months as instructed I paid a lot for the sofa I had previously had a sofa, purchased elsewhere that lasted me over yearsAfter a year the finish on one section started peeling off I called Russell's several times, wrote to them etcnever got anywhere Finally after many attempts, I got a hold of a manager They took my information and said that they would look in to it and call me back Never heard back from themFinally many attempts later, got a hold of the same manager and they said that they looked it up and they no longer purchase from that particular manufacturer anymore I asked for the name of the manufacturer, they said they couldn't give that to me, they didn't have that information any longer but the company was located in China!!! I asked them to replace the sofa and they refused, they said because it had been over a year, there was nothing that they could do I let it go Then another year passed and I was really upset because the problem was getting worse Again tried contacting them to no avail They have to have the worst customer service of any company that I have ever seen They don't stand behind what they sell They don't stand behind what their own sales people tell their customersThey simply don't care I will NEVER purchase anything from this company againSince then I have thrown away my paperwork and contacted them to STOP sending me sales letters and emails, because of what happened I said I would never purchase from them or recommend them to anybody