Russell Westbrook Hyundai of Anaheim

I bought a used 2019 Hyundai Sonata SEL from the dealer on May 15, 2020. The entire shopping experience was outstanding, until the second key issue arose. Upon receiving the car, we requested to have the second key as promised. However, our salesman said that the second was in another employee’s locked office who happened to be absent on that day. He said he can mail us the key when the employee was back. One week later, we decided to contact him and received the answer that the key was lost, but he would proceed with a replacement request. Two weeks went by, still nothing. We called back and he said he would talk to the general manager to submit the request. Another few weeks went by without any news. We called again. This time, he asked my husband to contact the guy who did the key replacement. Unfortunately, the whole scheduling thing was difficult as the guy wanted the manager to call him (he wanted to know who was going to pay him for sure before coming). Another week went by and nothing. We just hope to get it resolved asap and move on, as much as they do. Thinking about replacing the key fob for $500 but not due our fault is just very tiring.

My husband was contacting the salesman on my behalf since my work schedule does not allow me to make phone calls during their business hours.

I visited Russell Brook Hyundai of Anaheim on May 16 to purchase a specific car that I had previously looked up online. When I arrived, I was assigned William W as my sales person. During my interaction with William, he stated several times the car came with "Blue Link" technology and advised me to download the app so that I could start using it right away. He also stated many times that the 2nd key fob was missing but that he would make sure that it would get shipped to me. I offered to come back to pick it up but he insisted on shipping. After leaving the dealership, I realized that the car did not come with floor mats. I called right away and was told that they could ship them to me. I said no, and asked if I could pick them up the next day, which I did. I asked again about the key and was again told that it would be shipped. In the next few days, I realized that there was no owner's manual included in the car. I had to look up a digital version online, in which it stated that all 2019 Hyundai vehicles come integrated with this technology. So I called to inquire about that, and because I noticed the key fob wasn't automatically opening the hatchback. The person I spoke to told me that there must be something wrong "because the key fob should definitely be opening the hatchback" and to come on down. Once again, I drove to Anaheim and was very quickly told by a service technician that the car in fact did not have that technology. Again, I asked about the key and was told it would be shipped. I also was given a 2020 manual because they didn't have the 2019 version but was told it could be ordered and shipped to me. About three weeks ago, William called me to tell me my key was shipping out. This was clearly a lie, since I have not received it. On June 24 I called and spoke to a sales manager named TJ who told me he looked at the paperwork I signed and that a used car doesn't come with a second key fob. I have been repeatedly misled and lied to.

Worst Dealership around. Classic scam artists. Advertised a used 2016 Huyndai Veloster on PenFed's credit union website with 16k miles for $11,990 (had a discount from PenFed and should have been $11,690). When came time for pricing they would not give the $300 discount from PenFed as this is an agreement with Ruseel Westbrook Hyundail and PenFed., The price advertised was not even available, definitely, false advertising. They added accessories for the vehicle like a security system, nitrogen in tires it was almost $3000.00 additional accessories that was non-negotiable and non-removable, sales man said, they had to make money some how. . DO NOT waste your time buying from this dealership they are classic scam artists and false advertise pricing. After seeing the complaints I can see that is a continuous scam with this dealership. I would give it a zero stars, but there is not this option.

STAY AWAY! They will not honor carguru prices and when you think you've negotiated a deal they'll slap on separate charges. They took advantage of a wounded combat veteran and wouldn't take back the car after the fact when the issue was noticed within 24 hrs.

Unbelievable that this dealership is allowed to operate with the way they do business.

My called on a used Nissan Maxima. She said she wanted to buy it, no haggling over price, and have them ship it to Vegas (about 200 miles). The salesperson ran her credit, which is excellent, and said he would call back shortly to go over the downpayment and payment options. This was at 1:00PM. At 5:00PM she called back because she hadn't received the return call...the salesperson wasn't available. At 8:30PM the salesperson called and said he was sorry he hadn't called back with the information. He then said he would call back in the morning by 10:00AM. At 2:00PM the next day she still hadn't received the call and called the dealership. The salesperson wasn't available again. My daughter told me this story so I called the dealership and asked to speak with the Sales Manager. A was assured he would call me back shortly...that was two days ago and neither of us have received a call. I see the very low-priced car she was looking at is still for sate on Auto Trader. It is obviously one of their bait-and-switch cars they use to lure people in to their scummy dealership. STEER CLEAR OF THESE CROOKS!

After a dozen or more requests of stopping solicitation, the company continues to bombard our mailbox with advertisements of various sort.

Same terrible experience as most people that have posted here. Classic "lure, bait and switch" tactics. Advertised a used 2017 Toyota Camry on *** with 23k miles for $13k.
When came time for pricing, there are added accessories for the vehicle like a security system, nitrogen in tires, and a brake light for an additional $2.7k and non-negotiable and non-removable. Tried to disguise this price in the overall pricing. The car was still filthy and dirty from a recent trade-in, and I'm 100% sure those accessories were not even installed yet.
Don't waste your time coming here; just go to some more reputable dealers and read those reviews before going over as this is a REPETITIVE pattern by this dealer. If the price is too good to be true, it is !!!!!
The large savings you think your are seeing in the "base" advertised price will eventually be replaced by add-ons that cannot be removed.
I would give 0 star if I could. Just trying to warn others to just buyer beware !!!

I am telling you to cancel the warranty you sold us for our Toyota 4Runner, contract #***. Please refund the $2,895.00. If we paid taxes on that warranty please refund those also.

As for the Theft deterrent device, we were asked if we wanted a theft deterrent device, we said yes. It is not my fault you wrote up a GPS internet access in the wrong place. Please refund that money also in the amount of $1,457.00. Again if we paid taxes on that please refund that too.

Those refunds are in addition to the cost of the wire less keys we had to have made in the amount of $247.31.

The total amount of refund we expect is $4,599.31 without the taxes we paid.

The copies of the contracts and warranties and bills for the key less keys we had to purchase were sent to them via email and USPS certified return receipt. If I can attach them to this complaint I will.

When I purchased a vehicle from this company, I told them I specifically didnt want an extended warranty. After we signed the paperwork, I found out they sold me an extended warranty. The sale happen on May 25 2019, I noticed the issue on May 30th, 2019, and on June 6th, 2019, I filed paperwork with company to cancel this warranty, where I was guaranteed a full refund, which would typically take 4 weeks. In Mid July, I also filled paperwork to cancel the Total Protection Loss (Gap) Insurance we had purchased as we no longer needed it. By late August, I had not received either refund. I contacted the company several times between late August and Mid October. They continued to tell me that the paperwork was filed, and they will be sending me a check, but no check has arrived. I am still waiting on the refund, which was promised. The Warranty cost was roughly $2,800, and the Gap insurance was roughly $650, so I am expecting a refund of close to $3,500.

They’re running the most incompetent dealer I’ve ever experienced. I got an ad for testing driving a palisade to earn a $50 gift card. I fill out my personal info online to sign up. I call to setup my test drive. Lady on the phone tells me that I cannot talk to anyone in sales as no sales people work on sundays. It’s obvious dealers sell cars on the weekend which id even imagine is there busier time for sales. I confirmed asking different questions like “I can’t buy a car today?, people have to take time off work during the week to buy cars? And a few others in which she was adamant that they do not sell cars in this dealership on sundays. Maybe they truly don’t, and if so I apologize but if not I was completely flat out lied to. that’s not where the incompetencies end however. So I call back using a name I found on bottom of email from sales at this dealer. anyhow they said yes that salesperson is available even though I was just told sales people don’t work that day. Salesperson then proceeds to hang up on me. Thinking this is all because I mentioned I’m trying to setup my $50 gift card test ride? Sent salesman two emails and left 2 voicemails to which even to this day I have yet to hear anything back. So I just decide to take time out of my day and drop in for a test drive. Met a guy who again didn’t seem too please I was there for my $$50 gift card test drive as I mentioned I’m not In the market for a new vehicle but am interested in the $50 gift card and if they could change my mind. Weeks passed. Never got my gift card. I just ended up wasting my valuable time, being lied to and gave up my personal information to what I consider to be quite the shady business practice. Not sure what they’re doing with my info, but do not give into this scam

I drove from Vegas to Anaheim to buy a car with cash. I was working on it for the past three days. When I arrive they told me they had the wrong vin number. Which was a lie. Then they said he will check. The guy comes back and I heard him tell I believe his name is Eric they had two. 5 mins later he comes back and says he has no cars left at that price. Worst dealership I ever been too. Never use them. Revdex.com should shut them down. Stay away !!! Scam dealer ! Look at the rating for them.

Total scammer. Legit bait and switch tactics which are fraudulent and illegal.

Do not trust them. Their business model is to scam you. They will tell you one price and when you go in the price will be different. No idea how they havent been arrested or lost their dealership status.

Scammers . Bait and switch. Beware they are frauds.

Went to this dealership on June 29, 2019 after emailing with someone from the sales department. He gave me an out-the-door (OTD) price for a black Hyundai Santa Fe and said he could do even better on the price with rebates if we go in. We then spoke on the phone and asked if this exact car and options added was available in blue for the same OTD price, with no addendum sticker of seller add ons either, because we didn’t want to drive an hour with our fussy four month old baby unless we could get the same deal or better in a blue color.
He said yes. We drove an hour to the dealership, baby in tow, and met with the same sales guy we emailed and spoke with. He gave us an even better OTD price thanks to a Hyundai loyalty rebate, “do we have a deal?” he asked, “yes, we have a deal” we responded. He had us fill out a credit application, even though we were purchasing with cash, and submitted it to be run, claiming it to be standard practice for cash purchases.
As he was supposedly checking to see if they could pull the SUV out of storage for us to take home that day or the next, the manager comes in with a piece of paper and says “this is what I can do on the car” and starts going through the breakdown of fees for the black SUV, which was $870 more than our verbal agreement for the blue. Then he says the blue is not available for this price. It’s actually almost $4k more due to dealer add ons.
He didn’t want to come across as a bait and switch and instead blamed the sales guy for knocking off dollars without checking with anyone. We were there for over two hours with a fussy baby and he’s just learning about us? Really?
I told them not to run our credit for a deal that isn’t happening, the manager said “they probably already ran it.” And tried to explain that it’s a soft credit hit, not a hard hit, which still matters to me, especially since they knew the deal was halted.
Talk about a bait and switch. Do not buy from them. They tout their massive inventory and numerous dealerships instead of focusing on customer service and keeping to their word.

Horrible service department ever!!!
I have a left rear harness, so I want to cover this issue with my extended warranty.
My service advisor, Cristian Estrad, has to call the warranty department for approval then let me know how it work.
This happened last Monday on 5/6/19, but he did not call me back until today, 5/13/19.
Whole week passed already, but no one call me back what was going on.
Even I chatted with someone from Russell Westbrook Hyundai and called service department, they are always saying that "someone should call or email you shortly." But they are not!!!
If you want to fix your car, please find another Hyundai service center or somewhere.
This service department was terribly to contact or communicate with their customers.
Based my experience, they seem like they don't care about their customers at all.

In June of 2018 I purchased a used car from Russell Westbrook Hyundai in Garden Grove CA. The second day of ownership the transmission began to make noise. I took the car back to the dealership for inspection and found out that the transmission was bad. They kept the car and gave me a rental car to drive while the repair was being made. The car was repaired in six days. I return the rental car and pick up my car. Three month later I get a letter from the rental company stating that the bill had not been paid and if Russell Westbrook Hyundai in Garden Grove CA. did not pay that they would charge my credit card. I immediately called Russell Westbrook Hyundai in Garden Grove CA. and informed them that I had received the letter. Almost two month later my debt card was charge for the rental. Since then I have made eight phone calls trying to get this issue resolved. I have spoken to Several service writers and managers, who are no longer there, and have left voice messages with no call back. This will be my last effort to get my money back before I go to small claims court. FYI, it is now March 2019

Horrible customer service all across the board, from the staff to the management. Unfortunately I am not able to give less than 1 star.

I put a deposit on a car that I was told would be in stock on July 17. A couple weeks away from the arrival date, I began following up to make sure its arrival was still on schedule. After a week of no follow up, I started to worry something was wrong. I eventually found out from Hyundai corporate, not the dealership, that the car I put a deposit on was sold on July 2. I then spent the next week trying to get a hold of someone at the dealership to get an explanation and try to work on a solution. I had troubles getting a hold of anyone, and when I did, I didn't get any answers or solutions, and on one occasion I had an employee flat-out hang up on me.

Eventually, it was clear to me that nobody was going to help me, so I ended up buying a car elsewhere. The day after I bought a car I finally got a call back from Ahmad, with whom I spoke on Tuesday, with no follow up. He told me that he did call me back on Tuesday, but I never received a phone call from him nor did he leave a voice mail. Even after I told him this, he would not relent and was adamant that he did call, despite evidence to the contrary. This dealership made a mistake, but made absolutely no effort to correct it; instead, I had an extremely difficult time getting a hold of anybody, never got any answers when I did talk to anyone, was hung up on, and called a liar by a manager. Save yourself the headache and avoid this dealership.

This dealer is posting over the web (car gurus) deals there are to good to be truth.
After all negotiation test drive paper work and being ready to recibed my new car keys financial manager approached to me to informed me that the car we are purchasing was the wrong vehicle.
THE WORTS 4 HOURS WAISTING OUR TIME.
We are NOT recomend this dealers no nobody

The dealership participates in deceptive finance practices. I went in to see about a lease buy-out loan since I had leased the car from them back when it was *** Hyundai. I advised the lease buy-out quote provided to me by Hyundai Finance over the phone. I was told by the dealership I had it wrong, and after insisting they check, was told my quote did not include tax. I then questioned the amount with the Finance Manager who also affirmed the dealership's position but this time told me that it was in my favor because they lowered the total since I am required to purchase gap insurance (which I am not).
Found out the next day, after I investigated the issue, that I was right. They lied about the total in order to bury an extra $700 in the sell price. This was not disclosed and is illegal in California. After two days of calls and only upon my presenting to the dealership a demand letter demanding they unwind the loan, did they do so.
I sincerely recommend you steer away from this company. They are not honest brokers.

On Feb 10, 2018 I went to Russell Westbrook Hyundai to purchase a 2016 q50 Infiniti. The total amount for the vehicle Being financed was $23,213.25 with the interest rate of 9.95, in which we gave a down payment of $2500 paid with a credit card.

A few days after, they called to inform us that we needed not go in and Sign a new contract and needed to be done no later than a week after our original date of signing the first contract. I spoke to *** in financing and he inform me that we were going in to sign a new contractor because they were able to get us a lower interest rate. The nights of FEB 14, I met with *** for less than n10 minutes because he was the only one working there the night and had customers waiting. *** made us sign a contract with the interest rate going down to 6.29. I had ask *** to bring out the original contract that we sign as we had left our original copy at home however, he refuse and stated that he had no access to our contract. N stated that we could call him if we noticed a discrepancy and he assured us that everything was the same except the interest rate had gone down. The new c on tract shows a lower interest rate however, a higher total amount being financed of $25,713.25 ( a difference in $2,484.88). The next morning, We called *** to question the difference in the amount being financed and he stated that the reason we had a higher amount was because the bank wouldn’t financed the Lower APR if we didn’t add the extra warranty in which our vehicle has the factory warranty. *** never explain this to us or inform us that she were signing a different document that we didn’t originally sign. *** was very frustrated with me and ended the call with an attitude and told me not call back and speak to Mike (our original fianance manager). I called multiple times to speak to someone and never received any calls back.