Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys

I bought a car had a contract they realized they messed the contract up and redid it. I never received the new one and my refund for detail.
I purchased a *** car August 30th. It's October 3, and still no contract that would state my warranties, my prepaid service, how much I pay per month etc nothing. The finance office let a individual work on it and they someone never seemed to get it to the department who finalized the contract and sends them out to the business off and inputs it in the system. I turn screw my time money and effort making me wait an entire month for them to have to redo a contract. To me it's extremely frustrating how a error on their side of the fence can cause me so much stress and head ache. On top of this issue the dealer owes me money, when I bought this notorious car from the FCA dealer the car was completely covered in dirt and inside had bugs and trash. I complained at the time of purchase and was told to get a Detailer to fix the issues and I'll be compensated I made sure that it was declared in writing. Well we are now over 30 days and still nothing. I've left messages on the managers, finance department, the sales manager, I've reach out to everyone I could at this point which leads me to this. There is nothing else I can do. The dealership is two hours out of my city. And all I get is well work on getting it to you. I don't believe this place has any understanding of time or money. Now the DMV won't send me my tags until the contract was finalized, which means I have this paper wieght of a car I'm paying for with no proof. Everyone has been pretty rude and false promises on just about everything. The amount owed to me was less then *** but now I believe I should receive double that to let me know they understand the time and money I've poured into this. I shouldn't be calling them 4 times a day asking to speak to customer relations or even a manager.

Requested a cracked windshield be replaced 10 months ago and the business still has not replaced it. It is covered under warranty. As of today no ETA
I reported the crack in the windshield last September. Service manager *** informed me that it was covered under the warranty and he would submit a request to repair. Two month s later *** informed me the windshield was delivered and then returned and confirmed that I was never called in order to make the switch. *** told me he would try again. No contact was made. I returned to the dealership again in December and which time I made the complaint to service manager *** who told me he would get my windshield replaced. In January I texted *** for an update and received none. Months went by and there was no attempt to reach me or replace my windshield. I emailed the dealership service manager who notified me he would look into it. I never heard back from him. Eventually I reached out the*** corporation directly and filed a complaint. My case # is XXXXXXXX. I was told they would reach out to the dealership and assist me. I was directed by*** service manager, that I needed to bring my car in for an inspection of the windshield. I did thin on August 30th and was given a rental car. I asked why I needed to leave the car if the windshield was not yet ordered and was told it was required for inspection. The windshield has a small crack in the lower left corner. I'm not sure how difficult or how long it takes to inspect it. I texted today looking for my car and was told told the windshield was not replaced and there was no ETA when it would be replaced. It's been a full year since I first brought the car into the dealership and requested the warranty be upheld. I have three small children who are in the care daily, ages ranging from 1 to 8. I have been more than patient with this dealership. One year to replace a windshield that cracked a couple months after I purchased it is ridiculous. The car is a 2018*** Pacifica Hybrid.

Dealerships refuses to refund the auto contract for a vehicle that I sold.
I purchased a Jeep Cherokee ***. I recently sold the vehicle and contacted the dealership for a prorated refund per the contract. It's been 2 months and I haven't received anything.

Greedy liars. Terrible service compared to Honda.

Poor customer service. Charged me twice for diagnostic. It took them 4 days before they looked at the business van.
To whom it may concern:
I, ***, am the owner of Paws & Claws, a mobile pet grooming business.
My groomer, *** brought in the 2008 Dodge Sprinter to be serviced on Thursday, May 16, 2019. It was losing power.
The van stood idle for 4 days until they decided to look at it and ascertain what the problem was. I never received a drop off receipt of invoice. When I called to ask the status of the van no one knew anything about what was worked on, or where or when the van would be ready. I had one of my employees go to Russell Westbrook, Van Nuys from Woodland Hills. Nobody knew where the van was. It is a commercial vehicle with Paws & Claws painted on the side. Every time we called to find out what was going on no one returned our telephone calls. I had someone go down from Woodland Hills to Van Nuys. Nobody knew where the van was or what the status was.
***, My manager, called their Manager and she had to give them the vin number for them to find the van.
I left several telephone messages for the person in charge, ***, which were never returned. I reached out to the manager, ***, hoping to get some sort of help. A week went by, which then became ten days I finally got a call the van was not ready. They were waiting for parts and had no idea when the van would be ready. That was May 26, 2019. I finally got the van back, May 29, 2019. Our driver drove a few miles and noticed that the vehicle was not running well and had to be brought back for additional servicing.
The van had loss of power and was overheating. The original issues were not addressed. On
May 30, 2019, the van went back to Russell Westbrook for the second time. I sat on the telephone for about 2 hours trying to get a hold of someone. No luck! This was Friday May 31st.
Monday, June 3rd, *** telephoned to advise me that they could not find the problem and I needed another diagnostic. I inquired why I needed another diagnostic. They quoted me *** for the first diagnostic, which ended adding up to be *** I was never told, nor did I agree, that I would be charged for another diagnostic, considering the problem was not found and fixed the first time.
I asked *** if they could please put a rush on the repair, since we were losing a lot of business. He laughed. Both *** and the manager, *** were rude and unprofessional.
I got the van back June 7th. Because of the lack of professionalism and service, knowing this was not a personal vehicle but a business van; I ended up losing my business, my groomer and am stuck with a *** bill.
I would like their Mechanics license rescinded and my money refunded for the repairs.

Needed brakes and rotors after 6 months!
Gas mileage gauge not working.
Horrible Customer Service.
My husband and I are 8-year loyal Dodge customers. In 2010 my husband purchased his first Dodge Challenger. Then in 2015 we purchased another Dodge Challenger in my name and sold it to Keyes Dodge in 2018 to lease a brand-new Dodge Daytona Charger. We put *** down on our current lease. We have loved our Dodge Challengers and experiences with Keyes Dodge. They cared about their customers and we felt we had an honest experience each and every time. Since Dodge has been purchased by Russell Westbrook Dodge, we have experienced the worst customer service ever.

A few months into having the car we went to Dodge because we noticed that every time, we filled the tank and drove less than a mile the mileage range would jump down 10+ miles. The dealer said they checked it, and nothing was wrong, but the car continues to guzzle gas at a rapid pace so much, so we try not to drive the car at all.

Five to six months into leasing our current Dodge Charger the front brakes started screaming. I called Russell Westbrook Dodge and they told me I would have to pay *** to get the brakes and rotors fixed. I was shocked and said I would call back. I called back and explained that the car wasn't even a year old why would I need brakes and rotors already? I was told because of the type of rotors used on our Dodge Daytona they could not be sanded down and just replace the pads, the rotors and brake pads would have to be replaced every time we needed new brakes. Frustrated, I hung up and called another body shop that has mechanics who also work at Dodge dealerships and was told I could just replace the brake pads. I called around trying to get better pricing to replace the brakes and rotors and a family friend told me I should see about the manufacturer's warranty, so I found the number to Dodge corporate and gave them a call. I spoke to a representative who told me that indeed our car's brakes and rotors were covered under the manufactures warranty because the car was not a year old and was under the mileage allotted. I was starting to feel like because I was a woman, I was being taken advantage of and because the service department makes money off of their parts and service sales, I was not told that the warranty was even an option. So, I called Russell Westbrook Dodge and asked to speak with a manager. I spoke with the manager explained the whole situation and he said he would replace the brakes and rotors under the warranty. I was told the parts would be in in 1 week. After a week went by, I never received a call so I called the dealership back to check the status and was told the part would be another week. I waited another week and I again had to call back to see if the part was in and to schedule the appointment. Then we took the car in to replace the brakes and rotors. Our customer service advisor was not pleasant and seemed upset that he had to deal with our car at all. After the work was done about a week later, the brakes started screaming again. We thought because the brakes were new, they just needed to adjust but they have been screaming ever since. This was at the end of 2018 and we are now in May 2019 and the brakes are still screaming. We know it is not the back brakes because the dealership told us in November the back brakes were still at 8mm.

We have 11 months left on our lease and payments for June already in your account. That would leave approx. *** left in payments until the end of this lease in May 2020. We would like to terminate our lease however we can and turn the car back in to Dodge immediately with no more payments owed. We would like to resolve this matter and find a way to move on as this car and dealership have caused nothing but grief.

They advertised a price on Autotrader.com that they would not honor.
I followed an ad in Autotrader.com that showed a Dodge Durango R/T discounted from *** for *** I reached out to them and was handled by their Internet Sales Manager *** I told him we wanted to buy the car and it would be cash. After asking for a breakdown of tax and DMV charges he informed me a $1,000 rebate price required a USAA membership. After I provided that he said I needed to provide proof of ownership of a "Conquest" vehicle registration. So I sent him a copy of the registration of a Land Rover. It was only then he said it could only be a Ford Explorer. That would tack on an additional *** if I didn't have one. I agreed to the now *** price and again I asked him to send me a sales order with all of the fees broken down. This is when it got really interesting. He told me the vehicle has a *** Security System on the vehicle that he cannot remove. I told him that the vehicle price did not include that and that he knew from the very beginning that it was one the vehicle. He said he would check with his General Manager. Then he sent me a text later saying his General Manager said he cannot remove the Security System and that the final cost is *** So with that information I did the following calculations.
*** Sales Price we agreed upon
*** Security System I did not agree to
*** Tax at 7.25%
*** Estimated DMV (on the high side)
*** Total cost of what the car should cost "if I had accepted the security system" He had overpriced it by *** beyond what he should have charged at the most. But "HONESTLY" if he advertised the car at *** and I fulfilled all but his tacked on Conquest demand *** (which I did agree to) the car should have cost me *** In essence their advertised price was actually *** shy of the honest sales price for the car. It was all a sham. If that security system was on the car and was not able to be removed, it should have been advertised as such at *** This was one of the most duplicitous lying schemes I have ever experienced after buying dozens of cars.

Russell Westbrook Dodge Ram of Van Nuys is refusing to fix my car and pay for my losses.
They don't resolve the problem since January,2019.
I have a 2018 Dodge Ram Rebel which we leased on 12/07/2017 from Van Nuys OF Westbrook Dodge. I had a problem with this car since day one (navigation, heated seats, gas pipe, break pedal,and left side of the cars bed was tilted) on 01/09/19 they gave me a loaner and told me they'll fix the problems. On 02/09/19 they asked for their loaner back and said that the bed is manufacturing defect and can't be fixable. I refused to pick up my car, but they insisted to get their loaner back, so I stayed without a car for 3 months but yet payed $640 per month + $120 insurance and $900 for rental car from my pocket. The Crysler Rep that I talked to was *** # XXXXXXXXXX who was no help, they kept on transferring me from one to other or hanging up on me.on 03/16/19 went to dealer to pick up my car realizing I have no other choice because I needed a car since they were pulling my payments and I had to return the rental. They handed me paperwork stating that all the problems was fixed when the car was not fixed at all but refused to give me the correct papers. I asked the service rep to come out and see how the bed is visibly tilted, he stated that he does see the problem but can't do anything about it but to say sorry.These peope violated all my rights as a customer, sold me a defective car made me to pay for 15 months, left me without a car for over 3 months and still made me to pay for it without even giving me a rental. Made all the calls to every department and now after all these months gave me a fraudulent paperwork stating that the car was fixed on 02/09/19 and there is no defect when over the phone have been told that they can not fix the manufacture defect but insisted to pick up my car and keep on making the payments.They don't want to give an evidence of a bad car and service. The car has a recall for the navigation and heated seats. they changed the entire navigation but could't fix the heated seats among with the tilted bed. on April 2019 I was driving my car and the left side dropped and the car was shaking really bad, was very dangerous to drive, so I took it back to the dealer again. Today is MAY 3rd and I still don't have my car. I'm asking them to refund my money for all these months that I payed and didn't drive my car but heard bunch of sorry's instead of being helpful and do the minimal. I don't think is fair to pay $640 + $120 insurance and not have a car. I need this car since I get up every morning at 5 AM to go to work and it is very hard for me to work with all this stress caused by Chrysler Capital and Russell Westbrook Dodge Ram of Van Nuys.They refuse to fix the problem, refund me the money that I payed for all these months, or take their defective car back and give me a new car. My phone number is *** and I am in desperate need of any help.
Thank you So much,
Sincerely

I bought a Chrysler Pacifica minivan from the Westbrook dealership 3 weeks ago. At the time there was a piece of the car missing, a detachable middle seat in the second row. I was told it was no problem to get and was given a due bill at the time of signing. I have been in constant contact with the dealership since trying to get the seat. I have been given untrue and conflicting reasons from the sales department but basically they are telling me they can't deliver the seat and that as far as they are concerned the issue is closed.
Their own parts department has told me they can order the seat and that the car is configured for it but that it would cost $***. I believe this is the reason the sales department has been telling me lies. If a customer wanted to get out of their sales agreement the dealership wouldn't let them so why are they able to just cancel the due bill given to me when I purchased the car when it no longer suits them?
Product_Or_Service: 2018 Chrysler Pacifica

My 2017 Renegade Jeep that I bought new from this business is having engine, transmission, and electrical problems. Here is a list of the problems I am having with the Jeep.

Rattling sound since 3 months after I bought it new on 9/10/2017. This dealership claims they don't hear it even after I left it overnight for maintenance.
Massive oil consumption: up to 2 quarts when it wasn't due for an oil change as documented by this dealership. Since the last oil change 2 weeks ago, the jeep lost 1/2 a quart as documented by this dealership.
Stalling has occurred at stop lights and stop signs causing me to almost get hit by a big 18 wheeler who had a hard time stopping before it hit me. The jeep also stalls at 15 miles per hour when I'm leaving a stop sign or stop light.

The jeep vibrates and accelerates. Recently, it is dragging and losing power.

All Russell Westbrook Dealership is doing is oil consumption tests, asking me to drive it 500 miles between oil consumption tests and putting me at risk of an accident or the jeep burning from no oil. They already told me I brought it to them once with no oil. They are telling me they have to follow protocol. I am stressed I am driving a jeep with constant rattling and stalling problems. They are putting me in danger on an accident.
Product_Or_Service: 2017 Jeep Renegade
Order_Number: Stock # ***
Account_Number: XXXXXXXXXXXX

They obviously employ decpetive and false advertising as the norm, but hide behind the disclaimers. In my case they deceptively advertised a vehicle on their website and true car exactly the same and at a same price. I called prior to arriving to confirm the vehicle was in stock and the price was as advertised. After arriving, test driving, and attempting to purchase the jeep they came back with a sales price that was over $2,000 more than what was advertised on both platforms and told to me on the phone. They stated the Theftprotect was an added feature that caused this increase in price and hid behind the fine print on their website.

The advertised deal also included both free one year trials of Uconnect & SiriusXM radio. The car at the time only had one key and the sales person reported there was a second one but he would get it and send it to me later.

I ended up purchasing the jeep at a cost above the advertised price but with the expectation that there would be some form of product value in the Theft Protect.

The next day when I looked at the paperwork and went online the dealership did not provide the necessary information to make use of the theft protect product. I also tried to establish accounts for both the Uconnect Feature & Sirius XM radio. Both of these products reported only inlcuded a 3 month trial from dealership and not 1 year.

The second key was never sent to me and when I reached out to the salesperson he reported there was none. He did not offer to make another key or keep up his promise.

Communications with the salesperson, finance department, and business manager went unanswered. I was essentially cheated out of $1000 dollars in falsely advertised, misleading products, and failure to follow through on essential vehicle item.

This company is refusing to honor their referral bonus promises
I purchased a car from Russell Westbrook Jeep in November. At that time I was told that if I referred someone who also bought a vehicle Russell westbrook Jeep would reward that by paying a month of my payment. I referred a friend who also bought a car from them in November. Since November they have refused to follow through on this process and instead have sent me down a rabbit hole of excuses, refusal of access to the responsible individuals who completes this process. My friend who also bought a car is having similar issues and is owed money by this business who are refusing to resolve her sale as well

Owner is a great person and customers get a free signed BB lol. ð?? Ok..not really. Or is it ? Great place! Come show some love for our man, Russ. Thundered Up!

I recently purchased a used 2015 Hyundai Azera at the Van Nuys Facility. The sales people (Jaden & Martin) were professional and respectful. We were able to negotiate a fair deal and agreement the same afternoon without a great deal of back and forth. We left happy and satisfied.

Update...Two (2) days later, the vehicle would not start after being garaged and sitting without being driven for approximately 36 hours. I contacted the dealership and spoke to Eric ***, Used Car Manager who helped guide me through a few options I had not considered. As he was correct, I notified AAA to jump-start the vehicle and drove it to the dealership. They met me upon my entry and promptly replaced the dead battery with a new one. My wife and I were quite pleased and gratified of the prompt service and courtesy we were shown.

I can't say enough good things about this dealership! First of all, I was interested in another company and car, but they promised me a price that at the end they could not deliver so I was very bitter from that experience. My husband and I did our research on the Pacifica and figured that we could only afford the LX model. So, I called around and got the best price in LA which is far from me, so we decided to go to Russell *** to test drive the car and see if it was even worth driving out to LA. We met Daniel he was really nice and let us test drive the LX model, we really didn't like the fact that it had NO power doors! I mean it's a minivan the main reason for a minivan is the power sliding doors. He told us that the next model up had the power sliding door, but I knew I couldn't afford it. Daniel realized that this was the main issue and asked me if he could keep the monthly price about the same would I be interested in the Touring Plus model? Of course I would be interested but I knew that was impossible because I did my research and I knew the price wouldn't make any sense to them. Sure, enough he brought the TP model and it was great, had everything we needed. Next step he went to his manager and came back with a price that was only $15 more than the LX model. I couldn't believe that I could have gotten such a great price! Finally, a dealership that keeps its promise!!! I highly recommend this place!