Russell Hockey Enterprises Reviews (%countItem)
Russell Hockey Enterprises Rating
Address: 2 - 126 Bridge St, Bradford, Ontario, Canada, L3Z 3H2
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I have a complaint against Russell Hockey Enterprises Ltd.
I registered in November for the hockey game of the week in Milton, Ontario. I paid in full using my *** $400.00
My mother had a heart attack and required surgery.
I was needed to help her out and would not be able to make the weekly hockey games.
*** the owner was understanding and agreed to a full refund with a few days on my ***.
I have emails detailing this conversation.
I did not receive any refund or correspondence.
*** and then finally responded to tell me to wait longer for my refund.
I was told that "If someone else were to register then I would get my money."
Nothing again and no correspondence.
Then they finally got back to me and said I could have a "credit with them that could be used."
I wanted my money back as I was preoccupied with my mother's health.
Then once things settled with my mother I asked for use of my credit towards one of their hockey services.
NO RESPONSE! It's been over a month I have been waiting for an email back...
I want my $400.00 returned and I have not used any of their adult hockey services.
***
From: ***
Date: Sun, Jan 20, 2019 at 5:50 PM
Subject: Re: FWD: Re: Re: Re: Re: Re: Re: Re: Re: Milton Tuesday Nights
To:
What's happening with my $400.00???
NO REFUND RECEIVED as promised in the above emails...November 20/18
***@russellhockey.ca
Tue, Nov 20, 2018, 10:26 AM
to me
sorry to hear that . we will take your registration off. usually takes a few days.
best of luck
NO CREDIT RECEIVED as I requested on December 28/18 to join your hockey school.
ITS BEEN AWHILE
Thanks
***
On Fri, Dec 28, 2018 at 12:16 PM ***
wrote:
*** and ***
Can I put my credit towards your Milton Adult Hockey School on Sunday evenings?
Starting January 13th?
Sunday is a better option for the next few months for my schedule.
I have a $400 credit. I could then possibly carry over the remaining credit to the Summer 2019?
It was an anxious time and did not expect to have time to play. But we are expecting my mother to have her procedure completed in the early part of January.
Thanks
***
***
***
$455 for 21 Sessions
October 21 2018`
8:00 PM
On Sun, Dec 9, 2018 at 6:05 PM ***
wrote:
I am only interested in a money refund/*** reimbursement please...
No credit or anything else.
What is a realistic expectation of my money refund? Date wise...
Thanks, and looking forward to your response and refund date expectation.
***
On Wed, Dec 5, 2018 at 1:28 PM
wrote:
Hi ***,
I understand your being upset, we do apologize for the inconvenience this is causing.
As *** has stated we will be able to refund you or we are willing to move the monies to the next season as a credit.
Our policy is fairly clear in regards to refunds, but we are willing to work with you if you can give us some time to try and replace your position.
Original Message
Subject: FWD: Re: Re: Re: Re: Re: Re: Re: Re: Milton Tuesday Nights
From: ***@russellhockey.ca
Date: 12/5/18 11:21 am
To: ***@russellhockey.ca
Original Message
Subject: Re: Re: Re: Re: Re: Re: Re: Re: Milton Tuesday Nights
From: "***"
Date: 12/5/18 11:11 am
To: ***@russellhockey.ca
No
Your changing the story.
Read the email stating it will be Refunded back and at the latest last Friday.
Nothing about " waiting "...
I will contact someone who can take care of this without any games.
On Wed, Dec 5, 2018 at 12:05 PM wrote:
hey ***,
we told you that we would refund you, and will, however its not our policy to have someone sign up and then ask for their money back . because your situation was different, I said we will and
it will happen, they just havn't done it yet probably
My $400.00 refunded
This is matter has been resolved.
Thank you,
Russell Hockey
(The consumer indicated he/she ACCEPTED the response from the business.)
Full *** refund of $400
I had to publicly write reviews of my dissatisfaction several times on ***, *** and ***.
Then finally received an email from the owner ***.
***
Mar 8, 2019, 4:34 PM
to ***
Got the receipt
Thanks
On Fri, Mar 8, 2019 at 1:51 PM wrote:
yes, and I will send a receipt that shows it
Original Message
Subject: Re: Re: Re: ***
From: "***"
Date: 3/8/19 12:50 pm
To: ***@russellhockey.ca
Sorry I just saw the rest of the email...you wrote today
On Fri, Mar 8, 2019 at 1:49 PM *** wrote:
Thanks ***.
When can I expect the refund on my ***?
***
On Fri, Mar 8, 2019 at 12:21 PM wrote:
Hi ***,
I havnt yet spoke to our bosses, but I am going to just refund you to get this over with. I will reverse the charge to your card today
Original Message
Subject: Re: Re: ***
From: "***"
Date: 3/7/XX X:XX pm
To: ***@russellhockey.ca
Thank you
***
On Thu, Mar 7, 2019 at 7:12 PM wrote:
I will discuss this as soon as I get in to work tomorrow, and send you an email immediately after.
Thank you for getting back to me
Original Message
Subject: Re: ***
From: "***"
Date: 3/7/XX X:XX pm
To: ***@russellhockey.ca
Hi ***,
Thanks very much for finally answering me back.
Email communication is my preference.
Once Again, I never received any confirmation of my request of the hockey school in December 2018 from *** or yourself.
I can show your the thread of emails...
And I was told I would be reimbursed in full prior to that hockey school option.
Also since you have such a large amount of registers, in so many cities and a year round clientele their should be no difficulty in crediting my *** back.
So is this a possibility YES or NO?
Please respond
***
On Thu, Mar 7, 2019 at 11:37 AM wrote:
Hi ***,
I want to explain something to you, so you understand things from our side.
We deal with over six hundred players each season, and have never had this miscommunication problem before. I can only speak for myself personally, because I understand that you had talked to both of us back and fourth since you registered. When I was waiting for us to replace your spot ( which we never did), I was happy to see that you had figured something out when you decided on the adult school program. It wasn't until much longer afterwards, that I heard that you hadn't went, and wanted your money back again, and contacted the Revdex.com . At that point, I wanted to speak to them about this situation, but they didn't respond to my email. We just want this to work. You still have an active credit for hockey.
It was never our intention to make this situation difficult for any party involved, there was never an issue crediting you and moving you into our Milton School. We understand that the length of this situation is incredibly frustrating, we would like to move forward.
Your more then welcome to call the office and discuss further.
Russell Hockey
XXX-XXX-XXXX
Original Message
Subject: ***
From: "***"
Date: 3/6/19 4:36 pm
To: ***@russellhockey.ca, ***@russellhockey.ca
I have a complaint against Russell Hockey Enterprises Ltd.I registered in November for the hockey game of the week in Milton, Ontario. I paid in full using my *** $400.00My mother had a heart attack and required surgery.I was needed to help her out and would not be able to make the weekly hockey games.*** the owner was understanding and agreed to a full refund with a few days on my ***.I have emails detailing this conversation.I did not receive any refund or correspondence.They *** and then finally responded to tell me to wait longer for my refund.I was told that "If someone else were to register then I would get my money."Nothing again and no correspondence.Then they finally got back to me and said I could have a "credit with them that could be used."I wanted my money back as I was preoccupied with my mother's health.Then once things settled with my mother I asked for use of my credit towards one of their hockey services.NO RESPONSE! It's been over a month I have been waiting for an email back...I want my $400.00 returned and I have not used any of their adult hockey services.
Russel Hockey operates a mens hockey in multiple locations across Ontario. I have been playing with them for 4 seasons. Recently I was contacted by the operator of the league and told I was being removed. I have emailed many times to try and obtain the reason and not once have I been told. I have also requested a refund for the remaining games multiple times and that as well has gone unanswered. This is poor customer service and gives a feeling of being bullied out of a recreational league. I feel that they should respect my request for information and refund.
All I am asking for is to be refunded for the remaining games of the season (11) which would work out to $194.79. I will settle for $150.00 as I am just looking to recoup some of the cost for not being able to continue to play in the league.
I sent you an email with the pictures I took from my cell phone showing conversation with my referee who attends all games and also my convener who attends here and there.
Russell Hockey is a fun & relaxed adult Co-ed Hockey program for players who just want to get out and have a fun game of hockey without having to worry about being threatened by other players. We are like a game of shinny with a referee and penalties are called by giving the player a penalty shot, so we are not like a regular hockey game. Russell Hockey can suspend players who do not follow the rules or comply with our policies, one of which is to treat all players with respect and to keep the on ice experience a positive one for everybody.
*** #3 on the white team in Richmond Hill has had multiple complaints from other players, our referee and also our convener who has received complaints from players as well. (Attached in other email) *** has on more than one occasion has verbally assaulted other players and the referee as well, I usually let my referee handle all cases on the ice and if my referee wants a guy suspended for 5 games I will always back them up as they are the police on the ice.
Our referees name is *** and he has talked to me multiple times on ***'s behaviour and *** has been given warnings from our convener and referee. The last time being where he once again threatened a player and made derogatory remarks towards him, my referee mentioned it would be best if *** was removed form the program as he is making a negative impact on the location.
I suspended *** indefinitely from the league and notified him regarding our decision and told him why he was removed. I did not provide *** with any documentation on who complained as I believe it is none of his business and to protect other players in case anything progressed from this suspension.
If I have left anything out or if you need anything else please don't hesitate to contact me.
Kindest Regards