I refused to keep debating with someone who can’t tell the truthIt is pointless and a waste of my timeI stand by statementWe performed the service that customer’s daughter wanted and made sure it was okay with the both of them before they left the shopIn the original complaint that the customer made to me, she only told us that she did not like how the nails look and I told her that we will fixed it for her daughter because we do not give out refundsShe never mention anything about any infection, which we did not causedAlso, the customer keeps mentioning that the staff was yelling at her daughterThis is a lieThe staff never even raised their voice at herAll we did was informed her daughter that we can’t give her a refund but we will fix her nails for her and if they want to discuss a refund her mother would have to come to the shop Because I don’t want to keep wasting my time debating this incident, I will be willing to give her a refund ($for the white tips service only) if she takes down her negative comment of us on ***The comment about the situation is untrueSince she is the one who signed off on the card transaction, she,not her daughter, have to come, with her receipt, and get the refundThose are my conditions for a refundIf she agrees to them, I will give her a refundIf not, I won’t give her a refundIt is that simple
I refused to keep debating with someone who can’t tell the truthIt is pointless and a waste of my timeI stand by statementWe performed the service that customer’s daughter wanted and made sure it was okay with the both of them before they left the shopIn the original complaint that the customer made to me, she only told us that she did not like how the nails look and I told her that we will fixed it for her daughter because we do not give out refundsShe never mention anything about any infection, which we did not causedAlso, the customer keeps mentioning that the staff was yelling at her daughterThis is a lieThe staff never even raised their voice at herAll we did was informed her daughter that we can’t give her a refund but we will fix her nails for her and if they want to discuss a refund her mother would have to come to the shop Because I don’t want to keep wasting my time debating this incident, I will be willing to give her a refund ($for the white tips service only) if she takes down her negative comment of us on ***The comment about the situation is untrueSince she is the one who signed off on the card transaction, she,not her daughter, have to come, with her receipt, and get the refundThose are my conditions for a refundIf she agrees to them, I will give her a refundIf not, I won’t give her a refundIt is that simple