I called the other day to speak to you but spoke to an associate of yoursI was told to email you on this complaintAs of today, we have not charged the customer any cancelation feeWhat was told to her was if you were to cancel your reservation at any time after you leave your credit card number to reserve a speciality vehicle like she did, they're would be a $cancelation fee, which she did the same day of pickupWhat she didn't tell you is that we would only charge her this amount if we were unable to rent it outBeing such a busy weekend because it was July 4th weekend, we were able to get it rented outSo in this particular case she wasn't charged anythingThis is a practice we have been doing for over yearsWe feel Thai complaint is with out any merit and we would hope you would close this caseAny questions please call our office at any timeOur number is ###-###-####Thank you, [redacted] President [redacted] ***
I called the other day to speak to you but spoke to an associate of yoursI was told to email you on this complaintAs of today, we have not charged the customer any cancelation feeWhat was told to her was if you were to cancel your reservation at any time after you leave your credit card number
to reserve a speciality vehicle like she did, they're would be a $cancelation fee, which she did the same day of pickupWhat she didn't tell you is that we would only charge her this amount if we were unable to rent it outBeing such a busy weekend because it was July 4th weekend, we were able to get it rented outSo in this particular case she wasn't charged anythingThis is a practice we have been doing for over yearsWe feel Thai complaint is with out any merit and we would hope you would close this caseAny questions please call our office at any timeOur number is ###-###-####Thank you,*** ***President***
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I called the other day to speak to you but spoke to an associate of yoursI was told to email you on this complaintAs of today, we have not charged the customer any cancelation feeWhat was told to her was if you were to cancel your reservation at any time after you leave your credit card number to reserve a speciality vehicle like she did, they're would be a $cancelation fee, which she did the same day of pickupWhat she didn't tell you is that we would only charge her this amount if we were unable to rent it outBeing such a busy weekend because it was July 4th weekend, we were able to get it rented outSo in this particular case she wasn't charged anythingThis is a practice we have been doing for over yearsWe feel Thai complaint is with out any merit and we would hope you would close this caseAny questions please call our office at any timeOur number is ###-###-####Thank you, [redacted] President [redacted] ***
I called the other day to speak to you but spoke to an associate of yoursI was told to email you on this complaintAs of today, we have not charged the customer any cancelation feeWhat was told to her was if you were to cancel your reservation at any time after you leave your credit card number
to reserve a speciality vehicle like she did, they're would be a $cancelation fee, which she did the same day of pickupWhat she didn't tell you is that we would only charge her this amount if we were unable to rent it outBeing such a busy weekend because it was July 4th weekend, we were able to get it rented outSo in this particular case she wasn't charged anythingThis is a practice we have been doing for over yearsWe feel Thai complaint is with out any merit and we would hope you would close this caseAny questions please call our office at any timeOur number is ###-###-####Thank you,*** ***President***
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