I'm sorry for the problems you hadRushton Tree Service will have someone out to assess the damage and will have it repairedPlease forgive our lack of communication in the matter
Initial Business Response /* (1000, 5, 2015/08/13) */
In answer to this complaint from [redacted] we did a full trim of the two large trees on February 19, 2015, [redacted] paid for the service on February 25, 2015. He then calls on July 13, 2015 to state that we missed some branches. Denver...
experienced a polar cold front in November of 2014 that killed or severely damaged over a thousand Siberian Elm Trees in the Denver metro area. When the trimming was done in February all the dead wood as well as a full trimming one the elm was accomplished and paid for. In Denver urban forest the severe damage to the Elm Trees did not present itself until late May or early June. We did the work we were contracted to do. We can't be held responsible for an act of god that no one could predict.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response seems like a complete and total cop out. It stands to reason that any damage from a cold front in November would be visible 3 months later in February. This is completely unacceptable and really shows that Rushton Tree Service does not want to do the right thing.
Final Consumer Response /* (4200, 11, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You over trimmed and possibly killed my two trees that are over half a century old and you offer me $200?! I'm sorry but only a full refund or you coming out to complete the job you where hired for will be acceptable. It has also come to my attention that since these trees are in the city's right of way, that you were suppose to get permission from the City of [redacted] BEFORE you trimmed my trees. Did you get his permission?
Final Business Response /* (4000, 13, 2015/08/28) */
In answer to the rebuttal from [redacted] we didn't kill the two trees from properly trimming them. As we said previously noted, [redacted] experienced a polar cold front in November of 2014 that killed or severely damaged over a thousand Siberian elm trees in the [redacted] metro area. We had offer a $200 refund and at this point we will not be offering this. We did the work properly. When a tree or trees are in the public right of way, we only have to get permission for removal not trimming. With all this being said we will not answer any more rebuttals on this matter as we are done.
Sincerely
[redacted]
Owner
Rushton Tree Service
XXX-XXX-XXXX
I'm sorry for the problems you had. Rushton Tree Service will have someone out to assess the damage and will have it repaired. Please forgive our lack of communication in the matter.
I'm sorry for the problems you hadRushton Tree Service will have someone out to assess the damage and will have it repairedPlease forgive our lack of communication in the matter
Initial Business Response /* (1000, 5, 2015/08/13) */
In answer to this complaint from [redacted] we did a full trim of the two large trees on February 19, 2015, [redacted] paid for the service on February 25, 2015. He then calls on July 13, 2015 to state that we missed some branches. Denver...
experienced a polar cold front in November of 2014 that killed or severely damaged over a thousand Siberian Elm Trees in the Denver metro area. When the trimming was done in February all the dead wood as well as a full trimming one the elm was accomplished and paid for. In Denver urban forest the severe damage to the Elm Trees did not present itself until late May or early June. We did the work we were contracted to do. We can't be held responsible for an act of god that no one could predict.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response seems like a complete and total cop out. It stands to reason that any damage from a cold front in November would be visible 3 months later in February. This is completely unacceptable and really shows that Rushton Tree Service does not want to do the right thing.
Final Consumer Response /* (4200, 11, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You over trimmed and possibly killed my two trees that are over half a century old and you offer me $200?! I'm sorry but only a full refund or you coming out to complete the job you where hired for will be acceptable. It has also come to my attention that since these trees are in the city's right of way, that you were suppose to get permission from the City of [redacted] BEFORE you trimmed my trees. Did you get his permission?
Final Business Response /* (4000, 13, 2015/08/28) */
In answer to the rebuttal from [redacted] we didn't kill the two trees from properly trimming them. As we said previously noted, [redacted] experienced a polar cold front in November of 2014 that killed or severely damaged over a thousand Siberian elm trees in the [redacted] metro area. We had offer a $200 refund and at this point we will not be offering this. We did the work properly. When a tree or trees are in the public right of way, we only have to get permission for removal not trimming. With all this being said we will not answer any more rebuttals on this matter as we are done.
Sincerely
[redacted]
Owner
Rushton Tree Service
XXX-XXX-XXXX
I'm sorry for the problems you had. Rushton Tree Service will have someone out to assess the damage and will have it repaired. Please forgive our lack of communication in the matter.