Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing this letter in response to the Revdex.com response that I received from Rushmore Loan Management Services (Rushmore) dated 10/9/15. I am very aware of the Bankruptcy laws of speaking to anyone that is currently in an active bankruptcy which I’m sure you are aware is not my status—[redacted]. I filed bankruptcy on 2/5/13 and it was fully discharged on 6/19/13 and is not able to file for a bankruptcy again for 7years after discharge date which means I am currently not in bankruptcy and you are allowed by law to discuss with me the above loan. As I stated above that I filed Chapter 7 in Feb 2013 and was discharged in June 2013, I did not reaffirm this joint loan and the debt for me was fully discharged in my bankruptcy. At this time [redacted] was the owner of this loan and had not transferred to you until after my bankruptcy discharge date. This means I do not have any contractual agreement with Rushmore Loan Management Services. If I am mistaken I am asking that you send me any documentation with Rushmore Loan Management Services that I have signed and dated with my original signature for my review. After the confirmed discharge of my bankruptcy Rushmore continues to report inaccurate balances, late payments and foreclosure proceedings started.  There are multiple violations of the FCRA, FTC, and Bankruptcy code violations that directly violate my consumer rights. The FTC’s opinion of this derogatory reporting is considered “continued collection activity” and this reporting behavior by Rushmore is also a direct violation of the permanent injunction that the bankruptcy code provides me by continuing to report on an account known to have been discharged in bankruptcy. Your complete disregard for the laws that are made to protect the consumer is damaging my FICO score because I am being penalized for the initial bankruptcy(understandably),penalized for late notation, large balance, and foreclosure proceeding started and these reporting’s have deprived me of  receiving new credit accounts.  I have on multiple attempts to dispute with the credit reporting agencies these inaccuracies, but your firm continues to verify this information as accurate which is also a FCRA violation because you continue to verify information that is known or should be known as false, you failure to have reasonable procedures to ensure accurate reporting information is also a FCRA violation. I have clearly explained to you why this account should not be reporting on any of my credit reports, that the inaccurate information is damaging my credit scores and are violations of my consumer rights. I am demanding that you remove this inaccurate derogatory information immediately, but no more than 5 days from the date of this letter or I will be forced to send complaints to the FTC, California, and Georgia Attorney General offices. Upon deletion of your trade line on all 3 credit reports within the time frame given I will not bring complaints against Rushmore Loan Management Services. If you do not correct the injustices done to me by your violations stated above I will be forced to move forward with my complaints to all agencies listed above. I will not tolerate your continued illegal reporting against me that is harming my ability for a “fresh start” that has been allotted to me through bankruptcy code. Sincerely,[redacted]
I am writing this letter in response to the Revdex.com response that I received from Rushmore Loan Management Services (Rushmore) dated 10/9/15. I am very aware of the Bankruptcy laws of speaking to anyone that is currently in an active bankruptcy which I’m sure you are aware is not my status—[redacted] D. [redacted]. I filed bankruptcy on 2/5/13 and it was fully discharged on 6/19/13 and is not able to file for a bankruptcy again for 7years after discharge date which means I am currently not in bankruptcy and you are allowed by law to discuss with me the above loan.
 
As I stated above that I filed Chapter 7 in Feb 2013 and was discharged in June 2013, I did not reaffirm this joint loan and the debt for me was fully discharged in my bankruptcy. At this time Bank of America was the owner of this loan and had not transferred to you until after my bankruptcy discharge date. This means I do not have any contractual agreement with Rushmore Loan Management Services. If I am mistaken I am asking that you send me any documentation with Rushmore Loan Management Services that I have signed and dated with my original signature for my review.
 
After the confirmed discharge of my bankruptcy Rushmore continues to report inaccurate balances, late payments and foreclosure proceedings started. There are multiple violations of the FCRA, FTC, and Bankruptcy code violations that directly violate my consumer rights. The FTC’s opinion of this derogatory reporting is considered “continued collection activity” and this reporting behavior by
Rushmore is also a direct violation of the permanent injunction that the bankruptcy code provides me by continuing to report on an account known to have been discharged in bankruptcy. Your complete disregard for the laws that are made to protect the consumer is damaging my FICO score because I am being penalized for the initial bankruptcy(understandably),penalized for late notation, large balance, and foreclosure proceeding started and these reporting’s have deprived me of receiving new credit accounts. I have on multiple attempts to dispute with the credit reporting agencies these inaccuracies, but your firm continues to verify this information as accurate which is also a FCRA violation because you continue to verify information that is known or should be known as false, you failure to have reasonable procedures to ensure accurate reporting information is also a FCRA violation.
 
I have clearly explained to you why this account should not be reporting on any of my credit reports, that the inaccurate information is damaging my credit scores and are violations of my consumer rights. I am demanding that you remove this inaccurate derogatory information immediately, but no more than 5 days from the date of this letter or I will be forced to send complaints to the FTC, California, and Georgia Attorney General offices.
 
Upon deletion of your trade line on all 3 credit reports within the time frame given I will not bring complaints against Rushmore Loan Management Services. If you do not correct the injustices done to me by your violations stated above I will be forced to move forward with my complaints to all agencies listed above. I will not tolerate your continued illegal reporting against me that is harming my ability for a “fresh start” that has been allotted to me through bankruptcy code.
 
 
Sincerely,
[redacted] D. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We fully and whole-heartedly reject this "denial" of wrongdoing from Rushmore Loan Management Services LLC,  and [redacted]. Prior to being transferred from [redacted] to Rushmore, we had completed 9 loan modification application packets. All of our paperwork was COMPLETE, and we were under active review with underwriters for a modification. ONLY AFTER our loan was transferred to Rushmore, was their any mention of paperwork "missing". Only after we DISPUTED any and all debt to [redacted] did they transfer our loan to Rushmore, and then, all of a sudden, this email appears with [redacted] requesting more info. Furthermore, Rushmore is playing games with us. Everytime I attempt to speak with my "point of contact" , or his manager, neither is available. Then the phone-tag game begins. You can never pin them down and get a direct answer from them. On Wednesday, 7/13/16 I received a call from my "point of contact's manager, [redacted], to call him back regarding my case. I called back, and what do you know, I am UNABLE to reach him. I spoke to another representative. I asked why I had been called. Rushmore wanted to know where my paperwork was. After I got them to FINALLY POSTPONE my 7/7/16 Trustee sale, (they rescheduled it for 7/21/16), they asked for MORE paperwork. I told [redacted] that this would take me a little time to get together, as they had asked for alot of stuff. He told me that it was no problem, and that the trustee sale had been postponed till 7/21/16, and that I had until that date to get the paperwork to them. When I could not reach [redacted], I spoke with another male representative, and he had advised me that I was in foreclosure with a pending trustee sale dated 7/21/16, and I advised him that I was aware of this, and that I had until 7/21/16 to get my paperwork into the loss mitigation department of Rushmore. He advised me, at that time, that this was INCORRECT, and that since the trustee sale was one week away, I HAD TO have my paperwork into Rushmore ONE WEEK PRIOR TO THE TRUSTEE SALE DATED 7/21/16, that the paperwork was due THAT DAY 7/13/16!!!!!!!!!!!!!  I told him that this was impossible, and was advised by him that if I wanted to be considered for a loan mod, I would need to get it done. Well, I called back, and left TWO SEPARATE MESSAGES FOR [redacted], BOTH went unanswered. I spent the next TWELVE HOURS EMAILING THEM THE FOLLOWING DOCUMENTS: proof of homeowner insurance (current), Proof of occupancy, all bank statements for April 2016, Profit and Loss Stmnt for April 2016, food stamp award (2 months), Signed IRS form 1040, Signed IRS form 4506-T, Schedule C 2015 tax return, Schedule E 2015 tax return, Schedule SE 2015 tax return, Schedule SE 2015 tax return, Schedule EIC 2015 tax return, Schedule 8812 2015 tax return, Schedule A-NOL 2015 tax return, schedule BWF-CA 2015 tax return, Letter to Rushmore from me, asking for confirmation that they received documents, ......to start. On 7/14/16, I receive a letter in the mail from Rushmore Loan Management Services LLC , stating that I have to have these documents to them by August 6, 2016. THESE ARE THE CONSTANT RUN AROUNDS WE GET FROM RUSHMORE LOAN MANAGEMENT SERVICES. THEY CONSTANTLY VIOLATE OUR RIGHTS, AND HAVE GOTTEN AWAY WITH DOING IT, THUS FAR. 
Regards,
[redacted] And [redacted]

I was paying the Wells Fargo Bankruptcy Department directly until my mortgage was sold to Rushmore Loan Management Services Customer U.S. Bank. 
Wells Fargo's Bankruptcy department would tell me on the phone that all late fees were waived and I was still considered in Bankruptcy with Wells Fargo. What they did with Rushmore, I have no idea. 
To fix this problem both companies have caused, I have already agreed to pay the escrow advance back for the real estate taxes paid in 2013.  
On 8/28/2014, after the complaint was made to the Revdex.com, I wired $1,000 to Rushmore Loan Management. The amount owing on the advanced escrow (shown on Rushmore's printout) dated 11/19/2013 will be paid back within the next few weeks. It totals $1,559.32. I have already wired the $1,000 to them on 8/28/2014.
I will continue to make my timely monthly mortgage payments every month.  I have been paying $800/month even though $766.58 is all that is due per month in accordance with my attorney's letter sent to them and dated 6/23/2014.  
Rushmore Loan Management sent me a fed-x, but the figures still do not agree with what I have paid each month with the corresponding confirmation numbers. 
Their loss mitigation department has agreed that "all late fees" will be waived from the time they took over. I expect for them to continue to honor their promise. 
I also requested a copy of my loan documents on their online program to see if a clause appears in my loan documents that will allow me to change this mortgage from an adjustable ARM to a fixed mortgage. I am still awaiting that paperwork. Right now Rushmore Loan Management continues to ruin my credit by saying I am 3 months behind when I am not. I am also concerned that this mortgage has not been reinstated after the bankruptcy. The reinstatement should be as a fixed mortgage and not adjustable. 
I really have alot of questions to refinance this loan and want to work with Rushmore but they don't seem to want to work with me. 
I am a customer of Wells Fargo and Rushmore; should not be treated this way. 
If they state something, both companies should honor what they state and follow their own rules instead changing them to mess up their customers. For I am a customer and want to resolve this issue that they caused. 
I will be looking for an updated statement from Rushmore Loan Management, once I make my $800.00 monthly payment on Sept. 10th. I expect for them to properly post the payments to the correct month with the corresponding confirmation number.

Dear [redacted]:
Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (Revdex.com) on August 5, 2016, regarding the mortgage loan account referenced above. Please note that Rushmore is the servicer of your loan and...

that the owner of the loan is [redacted]On February 11, 2016, you called Rushmore to make a telephonic payment in the amount of $661.42 which was posted to your January 2016 due date. There was not a delay in processing your January 2016 payment. Our records indicate that your loan is reporting accurately to the credit reporting agencies. However, Rushmore will agree to make an exception, as a one-time courtesy, to amend your credit reporting. Rushmore will submit an update to the main credit repository agencies to remove the negative credit reporting. Please allow 30-45 days for the credit bureaus to update your account with them.
Rushmore will also remove the late fee of $25,44, due to this late payment, as a one-time courtesy from your account, Please allow 30 days for this to be reflected on your account, Enclosed, please find a copy of this loan's payment history for your records.
Should you have any additional questions, please do not hesitate to contact us.
Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.6700

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Rushmore gives no resolution. [redacted] is a Judiciary state therefore if a foreclosure is withdrawn, as it was in January 2014 due to trial modification. An attorney confrimed this for me. So a notice via d mail is required 30 days prior to any filing. Rushmore was furnished with all documentation to support a hamp. They ignored this an attempted to raise my payments by $470 a month, this does not make  my home more affordable hence making home more affordable.Rushmore was given documents that the taxes were not being paid as they claim they were doing. They ignored this in the modification offer dated october 21, 2015. Rushmore is very secretaive and deceptive. I asked if the modifcation was via hamp or as they refer to in house, they never answered. They never sent me a certified notification they were the servicer, only sent me bills. They use [redacted] drop to circumvent this requirementIn the meantime my mortgage is behind 19 months because they won't take any back payments , violating the terms of the mortgage. Thus putting in a worse financial situation going from 4 months to 19 months. They never credited the 3 trial payments I made whick would make it 16 months plus the 2 motnhs I paid in october and november 2014. They state ina reinstate,ment they are protection their interest in the property, acting as they own the loanA complaint with Consumer Fianancial Protection is open ans wellas an investigation by the Office of the US Comproller on Currency as wellas the [redacted] Banking Commission. My next step would be sueing Rushmore in Civil Court]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I asked to be supplied with credit reports verifying that this incorrect information was not sent on to the credit reporting agencies.  This seems like a reasonable request to me.  Send a threatening letter in error, give a home owner the piece of mind they are asking for free of charge.  
Regards,
[redacted]

August 27, 2014
[redacted]
[redacted]
[redacted] **
[redacted]
888.699.5600 toll f•·ee
949.341.0777 local
949.341.2200 fax
www rushmorelm.com
2200 W Bay Isle Dr Se
St Petersburg, FL 33705
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RE: Mortgagor- [redacted] Property Address- [redacted] Loan Number- [redacted] Revdex.com ID Number- [redacted]
Dear [redacted]:
Rushmore Loan Management Services LLC (Rushmore) is wntmg in response to your complaint
submitted to the Revdex.com (Revdex.com) on August II, 2014, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the owner of your Loan is U.S.
Bank, National Association as Legal Title Trustee for Truman 2013 SC4 Title Trust, which is a privately
held trust.
We have conducted an investigation and it was determined the servicing responsibilities of the loan
transferred from Wells Fargo Home Mortgage (Wells) to Rushmore effective February 19, 2014, as a
conventional loan, with a payment amount of $766.58 and an interest rate of 2.91900%. At the time of
transfer the loan was due for the October 15, 2013 monthly payment and $237.39 in late charges.
Our records indicate the Chapter 13 Bankruptcy was completed on March II, 2014, and removed from
the account. On April 30, 2014, the loan assessed its first late charge of $33.76, since servicing began
with Rushmore. Please note, on July 10, 2014, Rushmore made an adjustment to the account removing
both the assumed $237.39 and assessed $33.76 late charges. Attached you will find copies of both the
Wells and Rushmore Payment Histories as well as your most recent Mortgage Statement for your records
and review.
As of the date of this correspondence, the account is three (3) payments delinquent and contractually due
for the June 15, 2014 monthly installment. Please note, at this time there is no foreclosure activity on your
loan. Should you have any questions or concerns regarding the account, or if you would like to discuss
available payment assistance options, you may work directly with:
Single Point of Contact
Name: [redacted]
Direct Number: [redacted]
At Rushmore, all customer concerns are important to us. Should you have any general questions other
than those referenced in your correspondence, please contact:
Loss Mitigation Department
Monday through Thursday, 6:00 a.m. to 7:00p.m. Pacific
Friday, 6:00a.m. to 6:00p.m. Pacific
Toll-free number 1.888.504.7300

December 11, 2017   [redacted]   RE:      Mortgagor – [redacted]             Property Address – [redacted]             Loan Number – [redacted]             Revdex.com ID – [redacted]     Dear [redacted]:     Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on December 1, 2017, regarding the mortgage loan account referenced above.   Our records show that on November 20, 2017, $2,944.63 was disbursed to you. Another check of $5,137.91 91 will be disbursed today, December 11, 2017. The second check will bring the total amount disbursed to you to $8,082.54, which is half of the amount Rushmore received from your insurance claim. Once an inspection shows 70% of the repairs have been completed, Rushmore will be able to disburse additional funds.   Rushmore assures that the level of service you described is not typical of the quality service we are committed to providing. We recognize the inconvenience this has caused and assure you that we are working to resolve this matter for you as quickly as possible.   Should you have any additional questions, please do not hesitate to contact us.   Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.6700   Sincerely,   Customer Correspondence Department Rushmore Loan Management Services LLC   By Revdex.com Portal Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am still awaiting a fax of my escrow analysis which resulted in the payment of $2,006 per month which was requested last week. Additionally, I have just submitted a form requesting that the escrow shortage be spread over a 36 month period and a new analysis be performed. I would like this completed before my November 1, 2015 payment is due. As a result of the back and forth and ample time your company takes to process any requests it is now two weeks from November, I would like this analysis performed immediately and reflected for my November 1st payment.  
Regards,
[redacted]

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 20, 2015, regarding the mortgage loan account referencedabove.
We have reviewed the account in regard to your complaint and payoff concerns. We have calculated theadditional interest for 5 days at $24.01 per day for the sum of $120.05. Our records indicate a check in theamount of $120.05 was sent to and received by you via FedEx Tracking Number [redacted] on May20, 2015.
At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact:
Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700
Sincerely,
 









          [redacted]

         
Compliance Analyst

Rushmore
Loan Management Services LLC

Attached you'll find a copy of our response to case number [redacted] as it was previously presented to the customerRushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted tothe Revdex.com (Revdex.com) on December 2, 2014, regarding the mortgage loan account...

referencedabove.We have conducted an investigation in regard to your complaint and are here to assist you. Enclosed youwill find a copy of your Rushmore Customer Account Activity Statement or Payment History for yourrecords and review. Also enclosed is a Reinstatement Quote good through January 15, 2015, whichprovides a breakdown of total amount due to reinstate the Loan.As of the date of this correspondence, the account is six ( 6) payments delinquent and contractually due forthe July I, 2014 monthly installment. Should you have any questions or concerns regarding the account,or if you would like to discuss available payment assistance options, you may work directly with yourassigned Single Point of Contact:

I am a class a contractor in va. and A + member of the Revdex.com. I have worked with Rushmore LLC. for 4 months to complete a project that should have taken 2 weeks at most. The latest fumble is they have sent a 2 party check with the customer's name and with lowes as the contractor. Customer refuses to return the check for the correct signature and it is clear that Rushmore intends to make strange mistakes without accountability or documentation to rectify. The representative Maricella doesn't ever return calls or help and management does even less. I have completed, according to their inspector and Maricella's verbal acknowledgement, 80% of the work. The customer has now placed the check in a drawer and is threatening to allow the house to go into foreclosure. I do not understand after completing all requested paperwork and serving as both contractor and creditor why Rushmore would demonstrate such complete incompetence. I also can't understand why a company with so many complaints and deceptive practices would have an A rating with the Revdex.com. I followed Rushmore's process and I have been scammed and will be relentless in recovering my losses. Believe me everyone will be aware when I am finished. The account number for all to see is [redacted].

Attached you'll find a copy of our response to case number [redacted] as it was previously presented to the customerDear [redacted]:Rushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted tothe Revdex.com (Revdex.com) on November 28, 2014, regarding...

the mortgage loan accountreferenced above.We have conducted an investigation in regard to the listed borrowers on the Loan and the collectionactivity on the account. Please note you are listed as an equal co-borrower on the Loan; however theborrower information screen in our account system is limited to showing only the first two (2) names thatappear on the Note. Additional co-borrowers are listed on a secondary screen but are in no way omittedfrom the Loan. Enclosed you will find a copy of the Note which will confirm you as a valid borrower onthe Loan. Please note your wife, [redacted], is also listed on the account as an authorized user.Per terms of the Note the monthly mortgage payment is due on the first day of each month and will becharged a late fee if payment is received after the 17'" of the month. Our records indicate we receivedNovember's payment December 15, 2014, and December's payment on December 18, 2014, which hasbrought the account current and contractually due for the January I, 2015 monthly installment. Shouldyou have any questions or concerns regarding the account, or if you would like to discuss availablepayment assistance options, you may work directly with:Single Point of Contact CSPOC):Name: [redacted]Direct Number: ###-###-####Should you have any general questions other than those referenced in the correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00a.m. to 7:00p.m. PacificFriday, 6:00 a.m. to 6:00p.m. PacificToll-free number: ###-###-####

February 13, 2017[redacted]RE: Mortgagor(s) – [redacted] Property Address – [redacted] Dear [redacted]: Rushmore Loan Management Services LLC (“Rushmore”) is responding to your...

correspondence submitted to the Revdex.com (Revdex.com) on February 3, 2017, regarding the mortgage loan account referenced above. Our records indicate you currently have an active Chapter 13 bankruptcy case, number 11-03577, and therefore you will not be receiving the escrow overage check in the amount of $3,061.30. The escrow overage is treated as additional income and could potentially change the terms of your bankruptcy case. There are two scenarios in which the overage could possibly be refunded. 1.) After determining the effect of the increased income on any current bankruptcy plan, the bankruptcy court judge or bankruptcy trustee orders Rushmore to release the overage funds during the active bankruptcy case. 2.) The overage funds would be released once the bankruptcy case is discharged. As of the date of this correspondence, the account is current and the next contractual monthly installment is due on March 1, 2017. Should you have any additional questions, please do not hesitate to contact us.Bankruptcy Department Monday through Friday,6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.7300Sincerely, Customer Correspondence Department Rushmore Loan Management Services LLC

Dear Revdex.com, Attached is Rushmore's response to Ms. [redacted]' concerns. At this time we are requesting further information from Ms. [redacted] for our investigation into this matter (Please see attachment)Should you have any further questions or concerns feel free to contact us directly. Regards,
[redacted]...

[redacted]
Compliance
Rushmore Loan Management Services LLCDear [redacted]:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on November 10, 2015, regarding the mortgage loan accountreferenced above. Please note, Rushmore is the servicer of your Loan and the owner of your Loan is the[redacted].We apologize for any inconvenience or confusion this matter may have caused. We do appreciate yourpatients while we continue to investigate this matter. In attempt to verify the taxes paid at closing, we arerequesting at this time that you provide proof of payment from your closing title company as we continueto investigate in cooperation with the prior servicer of the loan.At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Friday, 6:00 a.m. to 6:00 p.m. PacificToll-free number [redacted]Sincerely,[redacted]Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you

Owe me money $1,174.00 for eviction on property at [redacted] since novemeber 2014 no responce from company.

Dear [redacted]:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the Revdex.com (Revdex.com) on December 28th, 2015, regarding the mortgage loan account referenced above. Please note, Rushmore is the servicer of your Loan and...

the owner of your Loan is the Federal Home Loan Mortgage Corporation.We have conducted an investigation and confirmed the lender place insurance had been removed from your account. We received your insurance policy and our vendor incorrectly misclassified the property. We have corrected the issue to reflect the property as a condo, and sent notification to you that the lender placed insurance in the amount of $1,056.86 was being refunded back to the account. Your monthly payment has been adjusted to $2,225.36, and we have removed all late fees on the account as well. We apologize for any confusion or inconvenience this matter may have caused.
At Rushmore, all customer concerns are important to us. As of the date of this correspondence, your account is current, and the next payment due will be for the February 1st, 2016 monthly installment. Should you have any other questions, please feel free to contact:
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 
[redacted]
[redacted]Compliance Rushmore Loan Management Services LLC

Rushmore Loan Management Services took over the servicing of my mortgage account. In June I received a payment notice for September 01, 2016. I immediately notified Rushmore Loan Management that the payment was mailed and the check was cashed. Was told that they will look into it. I mailed a copy of the cancelled check at the end of June. In July I received another statement requesting the September payment, once again I called spoke to two customer service representatives and a supervisor. Once again I mailed a copy of the check with the details. In August I received another statement requesting the September 01, 2016. Now it is getting late in the day and I called 4 times one with no results, the answer was we are still researching. A week later I started calling at 6 am EST requesting a supervisor by 9pm somehow the mornings still researching turned into we found your payment but we are not going to send you anything in writing to confirm this.
This is not the way to conduct any business. The amount of agita this cause is ludicrous.
Best.