Dear Dispute Resolution Department, The early cancellation penalty on this account has been waivedAfter reviewing the sales call, we were able to determine that the agent did not properly explain the nature of the utility's variable price to compareWe apologize for any confusion that this
incident may have caused, and the agent is being retrained on proper procedures. Sincerely, The *** Energy Team
Dear Dispute Resolution Department, The early cancellation penalty on this account has been waivedAfter reviewing the sales call, we were able to determine that the agent did not properly explain the nature of the utility's variable price to compareWe apologize for any confusion that this
incident may have caused, and the agent is being retrained on proper procedures. Sincerely, The *** Energy Team