Rush to Excellence Printing

I reviewed the customer's account after reading the customer complaintI review the insurance claims and theinsurance remittances we received from ***All the claims we submitted to [redacted] processed correctly[redacted] advised us that the patient had an out of pocket responsibility of $which was a copayment***said a $copayment was due for visits and also due for some other servicesThere was never a $10.00copayment dueThere is not a $charge on the account eitherI do see a $charge which was for acopayment and there are also late fees due to many months passing without payment attemptPerhaps thismade the charge look like a $copayment charge? Per [redacted] the copayments are $There is a$charge which was for a no showAll patient's sign a no show policy that is presented to them andsigned when they become a patient.There is a large balance from date of service 06/02/I have contacted [redacted] and the patient did not havecoverage for this date of serviceWe did bill [redacted] and they denied the claimThe majority of the bill is from06/02/The remaining charges are for one no show fee and a few copayments.I am unable to change the balance on this accountPer the insurance company, copayments are due in theamount of $I cannot adjust off a copayment as this would be fraudulentThe patient is responsible forupholding their end of the contract with their insurance company.SincerelyNicole B.Billing Department

I reviewed the customer's account after reading the customer complaint. I review the insurance claims and theinsurance remittances we received from [redacted]. All the claims we submitted to [redacted] processed correctly.[redacted] advised us that the patient had an out of pocket responsibility of $9.00 which was...

a copayment. [redacted]said a $9.00 copayment was due for visits and also due for some other services. There was never a $10.00copayment due. There is not a $10 charge on the account either. I do see a $9.00 charge which was for acopayment and there are also late fees due to many months passing without payment attempt. Perhaps thismade the charge look like a $10.00 copayment charge? Per [redacted] the copayments are $9.00. There is a$25.00 charge which was for a no show. All patient's sign a no show policy that is presented to them andsigned when they become a patient.There is a large balance from date of service 06/02/2014. I have contacted [redacted] and the patient did not havecoverage for this date of service. We did bill [redacted] and they denied the claim. The majority of the bill is from06/02/2014. The remaining charges are for one no show fee and a few copayments.I am unable to change the balance on this account. Per the insurance company, copayments are due in theamount of $9.00. I cannot adjust off a copayment as this would be fraudulent. The patient is responsible forupholding their end of the contract with their insurance company.SincerelyNicole B.Billing Department