Rural/Metro® Ambulance Pacific Northwest

Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service AMR has thoroughly reviewed the consumer’s account. Rural
Metro did not receive insurance information at the time of serviceRural Metro sent several invoices and made phone attempts to obtain the consumer’s insurance information immediately following the transport. The transport eventually defaulted to a collections agency on Novermber 7, 2014, as a result of no response, returned mail, insurance information, or established payment arrangements being received On April 17, 2015, the consumer contacted our Customer Service Department and provided his insruance information. A claim was subtenquentely filed, and denied by the carrier indicating the service occurred prior to coverage by the payer. At this time, the balance due remains the consumer’s responsibility. We encourage the consumer to contact Capio P*** at *** *** for further information regarding the status of this debt Should the consumer have further questions or concerns, I may be contacted directly at *** *** Sincerely, Jannette M*** Patient Advocate American Medical Response

Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service Our office has reviewed the records for the above Rural Metro account and
agreed to waive the current balance due. At this time, we have cancelled the trip from collections, and requested any negative credit reporting be removed. The consumer will no longer be contacted regarding this bill. Please accept our sincerest apologies for any inconvenience this may have caused Tell us why here

December 8,
Revdex.com
PO Box
DuPont, WA
RE: Ambulance Transport
Revdex.com Case#: ***
Dear Revdex.com:
Thank you for taking the time to
contact our office with the consumer’s concerns. American Medical Response values our customers, and strives to provide quality service
Our Operations office has reviewed the records for the above Rural Metro account and agreed to waive the current balance due. The consumer will no longer be contacted regarding this bill. At this time, we have requested that Credence Resource Management cancel this account from collections and remove any negative credit reporting
Should the consumer have any further questions or concerns, I may be contacted directly at *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

? Dear Revdex.com: ? Thank you for taking the time to contact our office with the consumer’s concerns.? American Medical Response (AMR) values our customers, and strives to provide quality service? AMR has thoroughly reviewed the consumer’s account.? Rural
Metro did not receive insurance information at the time of serviceRural Metro sent several invoices and made phone attempts to obtain the consumer’s insurance information immediately following the transport.? The transport eventually defaulted to a collections agency on Novermber 7, 2014, as a result of no response, returned mail, insurance information, or established payment arrangements being received? On April 17, 2015, the consumer contacted our Customer Service Department and provided his insruance information.? A claim was subtenquentely filed, and denied by the carrier indicating the service occurred prior to coverage by the payer.? At this time, the balance due remains the consumer’s responsibility.? We encourage the consumer to contact Capio P[redacted] at [redacted] for further information regarding the status of this debt? Should the consumer have further questions or concerns, I may be contacted directly at [redacted]? Sincerely, ? ? ? ? Jannette M[redacted] Patient Advocate American Medical Response

Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   Our office has reviewed the records for the above Rural Metro account and...

agreed to waive the current balance due.  At this time, we have cancelled the trip from collections, and requested any negative credit reporting be removed.  The consumer will no longer be contacted regarding this bill.  Please accept our sincerest apologies for any inconvenience this may have caused. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 8, 2016
 
Revdex.com
PO Box 1000
DuPont, WA 98327
RE:      Ambulance Transport
            Revdex.com Case#: [redacted]
Dear Revdex.com:
 
Thank you for taking the time to...

contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.
 
Our Operations office has reviewed the records for the above Rural Metro account and agreed to waive the current balance due.  The consumer will no longer be contacted regarding this bill.  At this time, we have requested that Credence Resource Management cancel this account from collections and remove any negative credit reporting.
 
Should the consumer have any further questions or concerns, I may be contacted directly at [redacted]