Runs With Scissors Sharpening Service

hi , this is [redacted] !i am from amerivu inn and suites, I would like to tell you that the Theresa [redacted] is the customer  , she stay here hole night and in the morning ask for refund because she didn't get clean room , so we aske her that to tell us right a way so that we could...

change the room for her but she didn't tell us at the time and we offer $10 cash back for apology but she only ask for full refund and that we can not do as per our hotel policy! if it would be fact then she should come right a way when did she checked inn for refund or asked for another room but she didn't , and we get the latter from you. so , that is the fact happen and we get the complain which is totally unethical. thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Theresa [redacted]