Rumo's Pool & Spa

Save yourself a lot of time and headache and do not use this company for a pool install. We are 16 months into our project and still do not have a useable pool. We were more than understanding of the owner's excuses (which ranged from family illness to running out of money because other clients supposedly hadn't paid him) for far too many months. None of the issues were our problem yet we were understanding and kind only to be the losing party in the end. *** finally admitted he did not know how to finish our project and quit. The scope of work has not changed once. We have not deviated from the original plan which the landscape architect he commissioned designed 19 months ago yet now he says he has no experience executing some of the features on our design. Furthermore, he has told the landscaper architect whom he hasn't paid since being involved 6 months ago that he quit the project and he should now bill us directly. After he quit I demanded he reinstall our fence which he had taken down and he broke the magna latch in the process now leaving us with a fence that doesn't close posing a huge safety and liability issue for us. He also left a giant mess on the side of my house with boxes, extremely heavy building material, etc. He is very unprofessional and has no regard for his customers. We had an independent pool company come and evaluate the pool equipment and they found countless issues with the way everything is configured. He refuses to deliver equipment which we already paid for months ago. Bottom line, DO NOT USE THIS COMPANY. This is just the beginning of the problems with them if that tells you anything.

We used Rumo's Tile and Pool to put an inground pool in our backyard. We had numerous problems during the course of this project that I am willing to overlook and will not go into too much detail here..My main complaint is that we paid him what he quoted us for a pool and hot tub with heater which was over 50,000 and to this date our hot tub is still not able to be independently heated from our pool as the valve configuration is not correct and as a result, we have yet to use our hot tub. This project was started summer of 2017 and we have been very patient and have tried talking to the owners of the company, however are not getting anywhere as far as resolution.