Ruly's Auto Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nothing was done by rulys auto sales to resolve issues no contact by merchant involving resolution 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nothing was done by rulys auto sales to resolve issues no contact by merchant involving resolution 

Regards,

To whom it may concern:On May 20th 2015 [redacted]  purchased a 2010 KIA SOUL. [redacted] came in with the intentions of purchasing a vehicle under his name, and applied for a loan.  RULYS AUTO SALES went over the Information he needed before purchasing...

vehicle and offered him the loan. He agreed all terms and conditions and decided to purchase vehicle.Finance Manager went over all contract,warranty and mvd paperwork one by one as [redacted],agreed and signed all pages. [redacted] knew since the beginning that in order for him to be approved he needed to bring all paperwork required to continue with approval the day he will purchase and drive of with the vehicle. Of course RULYS AUTO SALES required proof of INCOME to show Finance Company [redacted],had the stability to pay the vehicle.[redacted], brought us his two most reason paystubs the day of car purchased along with all other paperwork required. [redacted] claimed and signed contract  agreeing that everything he had written on application and paperwork he had brought  was fact and his intentions where to pay vehicle.After Finance Company reviewed  all his information they call to verify job information and the response was that [redacted] no longer worked at the company he had claimed to work for when he came in to purchase vehicle. RULVS AUTO  SALES had the right to reposes vehicle at that moment but decided to call customer and verify with him and come in to an agreement. [redacted] then came in the office and came to conclusion he no longer worked since the day he purchased vehicle he acknowledged  he gave false Information but still wanted  vehicle and was getting a job already the following day.RULYS AUTO SALES agreed and decided to give customer a second chance, he left happy and took car once again. The next day customer came in stating he did not want car anymore that he was not going to work and that he was dropping of car. We told him in ARIZONA there is no return policies and by returning vehicle he will lose down payment. Because it had been 22 days since he had purchased thevehicle and had signed a firm contract  where he was serious and acknowledged information he providedwas true and witch was not.  He still did not care and handed keys to Finance Manager and left.A couple hours later mother of [redacted]called asking for the owner and threatening how she was going to sue RULYS AUTO SALES. So in conclusion RULYS AUTO SALES did what was in their hands to solve this matter  and customer did not put any effort what so ever.Thank you so much for your valuable timeI

Good Morning! Well I spoke to manager and came in to conclusion with her. What she thinks we could do is if he is still interested in buying car we could see if we could approve him, but as long as he brings all his correct paperwork and with no lies or false information like what he did the first time. we will try and see if a finance company approves him because of the false info he provided, he might not be approved with several companies. customer was  in breach of contract and especially providing false info, with this matter we do not return down payment. Because we did help him more then one time and customer still did not care.  in conclusion, this is the only option I have for customer. I hope we could conclude  this, thank you so much for your time Nikki I really appreciate you.
Have a great day!