RugsUSA.com

Hello,
         I reviewed the order and saw that the customer was informed on 1/**, the rug might be on a back order. The warehouse is currently  trying to locate the last piece , however if they are ...

unsuccessful the rug will be on a  4-6 week back order. The customer can cancel the order or let us know if she would like to wait on the back order. The customer also has the choice to choose a replacement rugsusa brand rug and the 70% discount would be honored.

The customer has returned the item, and has been refunded the full purchase price of the item. The amount was refunded to the customer on 11/* in the amount of $224.99.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have never requested a cancelllation of the the 2nd order: [redacted]. That order was placed as a "make up" for the failure of the 1st order, and it is my attempt to accept the offer from RugsUSA ( given as their 1st response to Revdex.com), to sell the same item  to me, and @ the original price when the item became available.
If RugsUSA is trying to cancel this 2nd order, I think it is actually them trying not to honor what was their 1st response to Revdex.com.
to clarify: I do want to keep order #[redacted]. Please do not let the RugsUSA cancel it,  and please have them deliver the product when it becomes available on April **, as I was told.
Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I WISH I HAD READ THE REVIEWS ON THIS COMPANY! Don't order from the company, they are liars and are not ethical! I am about to call my credit card company to report a fraudulent claim! my order is [redacted]! if you do not refund my full purchase amount now I will be forced to report the claim! you sell me 2 products that go together! you send the one product that is of no use to me! you did not ask if that was okay! I want my credit card to be credited for the full amount of my purchase!

Hello,
           We apologize for the delay. We have more than enough stock available. We ship over 700 rugs per day and ups does not scan all the rug at pick up. The tracking is updated when the rug arrives to the delivering city. If the rugs tracking number...

does not update within 24/48 hrs we will file an investigation and send a replacement rug.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, The [redacted] you have purchased and its deals are dictated by [redacted]. We will be unable to combine a promotion code + the [redacted] as it clearly states that this is not allowed in the [redacted] fine print prior to purchasing as well as the FAQ's on our website. If you would like a refund on the [redacted], you will need to reach out to [redacted] directly, as this was a purchase made with them and we are unable to assist you with a refund.

Hello,
            You have mis understood the Vip e-mail notification. I went over the terms and the email was sent to you after the order was purchased advising you are now part of the vip rewards. This means you will receive a special discount code when we put out new promotions giving you a 5% more discount than the advertised price. The enrollment came after you made your initial purchase and therefore was never active and the code would be good  on future orders only.

The item was delivered to the customer on 6/*/2015, because of this we are not able to accept the return of this item. This particular item has a notation on the product page indicating: "Vacuum regularly as new wool rugs can shed yarn fibers for up to three months" in addition to that...

we also list "Returns accepted within 14 days of delivery". The product page can be viewed here: http://www.rugsusa.com/rugsusa/rugs/rugs-usa-shag/natural/200SPRE14A-508.html.Al...⇄ wool rugs will shed excess fibers and each customer can determine within the 14 day return policy if this is something that will not work for them. They can return the item for a full refund during this time. After the return policy has expired, we cannot accept a return.

Hello,
We will not be able to meet the customers desired outcome as the promotion is over.

Hello,
As stated in the [redacted] fine print: "Cannot be combined with any other sale, discount or promotional code."
This information can also be viewed here:...

[redacted] 
 
We have provided the customer with an additional 25% off of their purchase for the confusion with this issue, but we will not be able to meet the customers desired outcome.

While we understand that this is not your desired resolution, we will not be able to accept the return as your item has exceeded its return period.

Hello,
           I reviewed the order and saw the rug was damaged in transit. Ups has picked up the rug for inspection and has returned it to our warehouse. As of today, the customers refund has been processed in the amount of $302.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The amount of shedding is above and beyond the norm. There are hundreds of threads all over my apartment that pose a thread to our infant.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
Yesterday, I was informed by Rugs-USA.com that I should receive a credit for the $155.00 for the rug I returned in 3-7 days and in up to 3 weeks a check for $80.16 I paid for the return shipping costs.  I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,
        I reviewed the order and saw the label e-mailed was used. The rug was received on Monday 4/**. The full refund  for the rug of $115 was put back onto the customer's credit card as of today. The credit card company usually takes a few days to update and reflect the funds. In some instances, they can take up to one billing cycle.

Hello,
          I reviewed the order and the customer is receiving a full refund. During processing the manufacture let us know the rug was on back order. Back orders dates are subject to change and can arrive sooner or pushed back to a later date. Once the rug is...

available the customer can re purchase the rug for the same price.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
Thank you.  I received the refund on my credit card statement.  I consider the issue resolved.

We apologize for the delay in order [redacted]. We show this order has been successfully delivered. Order [redacted] has been refunded in full, and a new $5 gift code has been issued. If you have any other concerns, please feel free to contact us directly.