Rugport Rugs

September 1, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,  Consumer Relationship Analyst TeamAmerican Education Services

January 19, 2018
Dear [redacted]:
While we regret the concerns included in [redacted]s’ complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to [redacted]s shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

12/11/2015
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently...

working toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for your help in this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received mailing from them and it's a bad loan, so the best thing for me is to refinance it with a different company and that is what I'm going to do.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The issue is not resolved still ans AES didn't come closer to the resolution I have requested.
Regards,
[redacted]

October 30, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,  Consumer Relationship Analyst TeamAmerican Education Services

July 11, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I did not receive any mails from them specifically in regards to my concern.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be waiting to hear from either you or AES. Thank you so very much for your assistance in this matter. I really do appreciate it.
Regards,
[redacted]

1/29/2016
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working...

toward a resolution.  Pursuant
to [redacted]’s request, a phone call was placed to her on January 26, 2016 to
further discuss the concerns included in this complaint; however, we were
unable to reach her, so a message was left and we are currently awaiting a returned
phone call.  We take all concerns
included in the complaint very seriously. 
Please also be advised that the Research Specialist Team member will be
providing a formal letter shortly, along with contact information to our
office, should any additional concerns arise. 
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

September 23, 2016 Dear [redacted]: While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise. Best Regards, Jessica N[redacted]Borrower Experience Advocate TeamAmerican Education Services

April 28, 2017  Dear [redacted]:  While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to assist in resolving his concerns. Please know that a formal response to [redacted]’s initial complaint was sent to him on April 18, 2017.  The formal response contains contact information for our office, should [redacted] have any additional questions or concerns.  Best Regards,   Consumer Relationship Analyst Team American Education Services

January 6, 2017 Dear Ms. [redacted]: While we regret the concerns included in Mr. [redacted]’ complaint, we sincerely appreciate the opportunity to resolve them.  You may be assured that Mr. [redacted]’ complaint was forwarded to PHEAA for review and response. A formal response will be sent...

to Mr. [redacted]’ attention shortly.  We sincerely appreciate the opportunity to assist in resolving Mr. [redacted]’ concerns. If you have any additional questions or concerns, please let us know. Best Regards,  Borrower Experience Advocate TeamAmerican Education Services

February 3, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

November 8, 2017
Dear [redacted]:
While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concerns. Rest assured that the information contained in [redacted]’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent to [redacted]’s attention shortly. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: it does not indicate any changes in the company's refund policies.  I finally received my refund but it took way too long.  Communication with company said a check was mailed to me on 9/6, but was mailed to citizens bank on 9/8 after original overpayment on august 2.
Regards,
[redacted]

April 23, 2016
 
Dear Ms. [redacted]:
 
While we regret the
concerns received in Ms. [redacted]’s complaint, we sincerely appreciate the
opportunity to resolve them.  Rest
assured this inquiry was assigned to Matthew, a Borrower Experience Advocate,
who has been diligently...

working toward a resolution.  We take all concerns included in the
complaint very seriously.  Please be
advised that research is still being performed on Ms. [redacted]’s account and once
complete, we will mail a formal response with the outcome of our investigation
to her attention.  As always, direct
contact information will be provided in our response, should Ms. [redacted] have any
additional questions or concerns.
 
Best Regards,
 
Jessica N[redacted]
Borrower Experience
Advocate Team Lead
American Education Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I ended up contacting consumer affairs and they helped me obtain the document I need.  This solved my problem by did not give me back the hours of my life wasted trying to communicate with horrible customer service agents. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The refund check was finally received by the loan holder. This resolves the complaint.Regards,
[redacted]