Rug Pad Corner LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I wish they had responded to my earlier inquiries with their explanationIf so, I would have gladly given the business more time to complete the orderThank you Sincerely, [redacted] ***

Hello, Customer requested refund of order shortly after placing the order, so we issued the refundRegarding our telephone service issue, we have had, and still do, certain software issues with the system that have prevented us from fully using itThank you,Isam K***

We recently discovered an issue with our shipments to [redacted], so we had to put all [redacted] orders on short-term hold until we resolve it. The shipping is supposed to be door-to-door with no additional customs or duties to be paid by the receiver. We discovered this is not the case and that the...

shipping carrier is contacting the customer prior to final delivery and demanding additional payment for government fees. Since we prefer the customer not to pay these fees and experience a delivery delay, we take care of these fees upfront. This is not the case recently, so we are working with [redacted] and [redacted] to try to resolve this.In regard to our mutual customer, please be advised that we have issued the full refund today after seeing this complaint - We prefer to to hold the order or the money if the customer cannot wait until we resolve the issue. Please see attached refund confirmation and according to our system, this sale is now canceled, money refunded and case closed.Thank you,Sam K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I wish they had responded to my earlier inquiries with their explanation. If so, I would have gladly given the business more time to complete the order. Thank you.
Sincerely,
[redacted]

Hello, Customer requested refund of order shortly after placing the order, so we issued the refund. Regarding our telephone service issue, we have had, and still do, certain software issues with the system that have prevented us from fully using it. Thank you,Isam K[redacted]