Rudy's Termite & Pest Control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12156091, and find that this resolution is satisfactory to me.

June 1, 2017   [redacted] Palm Desert, CA 92211   RE: Rodent Exclusion performed at [redacted]11   Dear [redacted],   Thank you for your recent letter to our company regarding the above-referenced matter. I have personally looked into the...

matter and am struggling to find where our staff was deficient.   If I understand the information correctly, here are the facts...   We took a call from you stating that you heard sounds in the attic. We performed a visual inspection and saw rodent droppings confirming to our inspector that a rodent was or had been in your attic. Therefore, an exclusion was necessary. Our crew performed the rodent exclusion on April 13, 2017. In performing exclusions, there are from time-to-time the remote chances that the rodent is trapped inside the building after our exclusion is complete. So as part of our service, we also perform a rodent trapping - normally for a one-week period.   We may or may not trap a rodent during this one-week period.  This is due to, in most cases, the rodent was not on-site or escaped during our performance of the exclusion work.   In addition to the inspection and exclusion, our price includes a one year warranty on a work that no rodent will get past the “defense system” that we installed. That charge is $150.00.   Therefore, the only rebate we can offer, but we would not advise it, is to cancel the one-year warranty and our company will refund you the $150.00.   Additionally, as a courtesy to you, we will, if you wish to keep the warranty, issue you $145.00 complimentary initial pest control service that can be used by you anytime within the next calendar year.   Yours respectfully   [redacted] Rudy’s Termite & Pest Control.