Customer contacted our store without describing any issues or concerns, strictly wanting to speak with ownerOur store manager told the customer to email me (District Manager) at [redacted] to discuss their optionsCustomer refused to emailHowever, the customer has three options provided by the New York State Puppy Lemon LawI have attached a copy of "The Sale of Dog and Cat Notice" where it list the customers optionsWe also provide a fourth option where we like to go above and beyond the New York State Puppy Lemon LawThe customer can return the puppy and receive a full refundWe then nourish the puppy back to full health receiving around the clock care from our trained staff and certified veterinarianOnce the puppy is cleared to go home, the customer has the option to repurchase the puppy at a discounted price for any inconvenience enduredI have also contacted our warranty company and they will be reimbursing the customer for veterinarian expenses as soon as possible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my I have yet to receive anything from the bussiness nor the warranty company my court case will proceed! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer contacted our store without describing any issues or concerns, strictly wanting to speak with ownerOur store manager told the customer to email me (District Manager) at [redacted] to discuss their optionsCustomer refused to emailHowever, the customer has three options provided by the New York State Puppy Lemon LawI have attached a copy of "The Sale of Dog and Cat Notice" where it list the customers optionsWe also provide a fourth option where we like to go above and beyond the New York State Puppy Lemon LawThe customer can return the puppy and receive a full refundWe then nourish the puppy back to full health receiving around the clock care from our trained staff and certified veterinarianOnce the puppy is cleared to go home, the customer has the option to repurchase the puppy at a discounted price for any inconvenience enduredI have also contacted our warranty company and they will be reimbursing the customer for veterinarian expenses as soon as possible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my I have yet to receive anything from the bussiness nor the warranty company my court case will proceed! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]