The sequence of events is essentially correct: we delivered a reclining sofa to Ms [redacted] 8/24/ Her service issue was called in to us on 11/17/at which time I told here I would contact a service contractor (we use outside contractors for upholstery service work), but that the labor was no longer covered by the terms of the manufacturer's warranty which covers labor for year from date of delivery This year is standard for all furniture manufacturers She agreed at that point that there would need be a service charge from the service tech and I forwarded her information to the company we use Later she called and said we should pay the $ Unfortunately, there was nothing more I could do She called back later to our office manager who talked to me and we worked out a offer to accept a $discount to keep if she did not want to pay for repair, or we would pick up her sofa and return it no charge after repair, but she would still need to pay for the cost of the repair to the independent repair service
The sequence of events is essentially correct: we delivered a reclining sofa to Ms [redacted] 8/24/ Her service issue was called in to us on 11/17/at which time I told here I would contact a service contractor (we use outside contractors for upholstery service work), but that the labor was no longer covered by the terms of the manufacturer's warranty which covers labor for year from date of delivery This year is standard for all furniture manufacturers She agreed at that point that there would need be a service charge from the service tech and I forwarded her information to the company we use Later she called and said we should pay the $ Unfortunately, there was nothing more I could do She called back later to our office manager who talked to me and we worked out a offer to accept a $discount to keep if she did not want to pay for repair, or we would pick up her sofa and return it no charge after repair, but she would still need to pay for the cost of the repair to the independent repair service