RTK Maintenance Service

I contracted with Tammy R*** owner of this business via several phone calls and emails with ZERO response Description is below:
Tammy, by your lack of response to email or voice mail it appears that you are no longer maintaining the front and side yards a* *** *** *** *** *** *** ** ***
As per Invoice #which I paid for annual maintenance contract for FRONT and SIDE YARDS it appears from my personal and the tenants observations that this property WAS NOT maintained in February as per the agreement Since there is months still remaining on the maintenance contract, please return $to the order of:
William ** P***
*** *** *** *** *** *** *** ** ***
Alternatively you can resume servicing this yard but you must show proof of it being maintained I just received a HOA violation for the yard which costs me $fine so as per our contract you are responsible for that as well, therefore amount owed is $
If you d

I received a call from [redacted] on the morning of

10/11/2015 she was looking for a company to come down and till her backyard

that same day. From the information that she gave me I gave her an estimate

with a range from 350.00 – 475.00. She stated that she had tilled her front

yard and put [redacted]k...

in and she wanted to get the work done so that she could put

artificial grass in the back. She told me that she would be contacting Home

Depot to reserve the machine and pay for it over the phone. We would only need

to pick it up and do the work because she was unable to pick up the machine.

She told me she would call me back. About 45 minutes later she called and said

that [redacted] was really busy and they told her they would have someone call

her back. I told her that I would be out and that she should reserve it around

noon, she asked if that would be enough time I told her the job would take us

about 3 hours. She called me back and told me that they would not let her pay

for the machine by phone and that she would have to go to the store and that

she didn’t have the means to do so. I told her that if we needed to rent the

machine it wouldn’t be a problem. She then called the [redacted] again and then

she called me back and told me she had it reserved at the [redacted] on Power

and Germann Rd about 10-15 miles from her home.  She later gave me a call and in the discussion

she told me she had some grass in her backyard and she was going to cut it. She

called me back again and stated that her lawn mower was not working and she had

an illness that caused her not to feel well in the sun, she asked how much I

would charge to cut the grass I told her 20.00 she stated that I had only given

her a range price and that she needed a firm price because she was working on a

budget of 400.00 at that point I told her that I would come down and take a

look at the backyard give her a formal quote and if the grass she had was as

she stated on the phone call I would cut and we would come down on Monday

morning  and do the job. She then

commented if you are going to cut the grass today you might as well do the job

today. You can come down give me the quote and then go pick up the machine and

come back. I received a call from her around noon I missed the call and called

her back. At that point I was heading her way and I told her if the grass is in

the condition that you are stating I am willing to go ahead with the job at

400.00 and rent the [redacted] on my way to you. We both agreed that it made the

most sense being as I stated before the distance of the [redacted] from her

home. I arrived at her place around 12:30 we unloaded the [redacted] and I used a

weed whacker to scalp the scattered grass in the backyard, raked and began

tilling the yard.  Elizabeth came out and

offered us bottles of water she told my partner that she didn’t think that it

was deep enough I told her and my partner told her that he would be going over

the yard repeatedly . My partner tilled the yard turning the dirt at first

about 2 inches deep and then continuously ran the [redacted] until the dirt was

turned at the maximum capacity of the machine at 3.5 – 3.75 inches deep more

than adequate to uproot the scattered grass in the yard. We tilled by shovel

the area along the barrier wall and the patio area, and ran the machine as

close to the wall of the house without damaging any plumbing lines or exposing

termite treatment which is placed 10 inches off the wall of the house by the

builder. (I had a house built by the builder in that neighborhood that the

reason I am familiar with the specs) We raked and removed about a ton of grass

roots and [redacted]ky debris from the yard. The job took approximately 3 hours. We

then blew out the walk in area washed the machinery and packed up. [redacted]

was present throughout the entire process. She did not have any issues until

the end when told me that she was not planning to put down the artificial grass

right away and that it would not be for a couple of months. She asked me if I warranted

the work . I told her we turned over the dirt and she did not ask us to apply

any treatment. I told her I could not guarantee that if it rains that nothing

will grow there its turned soil. I told her as a courtesy I would spray treatment

on it and I did. I also stated that I would treat as a courtesy any growth for

two months being that I didn’t know she would not be laying the artificial

grass immediately after the tilling. The work she requested was done I also

offered a courtesy because I want my customers to be satisfied with our work. The complaint comes as a surprise because we extended every

courtesy. Offered  price break to fit her budgetAbsorbed the cost of the rental Picked up the rental for the customer and returnedGave free treatment after the job and extended it for 2 months until her delayed stated project begins.

This is my response to company:First I am not sure why Tammy is surprised about the complaint when: A) I made it clear I wasn’t happy when they were here packing up to go. I specifically told her she was not done. We were outside arguing about it I even asked if she was licensed with the [redacted]. B) I text her and told her I was going to put a complaint against her (see attached picture of text). There was no warranty given to me by Tammy for anything. I have nothing that says her work is guaranteed or anything.   Tammy only treated up against the house because I was making a big deal about the fact that she did not remove the grass from there (see attached picture with valve cover as proof A) that the work was not done and B) that it is more than 10” from the house).If Tammy really did [redacted] 3.5 – 3.75 than why is there a sprinkler still in the ground and the hard dirt all around it? Tammy told me they removed all the sprinkler heads. I have to check to see if Tammy really did topped off the sprinkler system as requested.  Why are there still roots in my back yard? Why is the loose dirt only ¼ of an inch and the rest hard dirt? If Tammy really did what she said I would have a lot of dirt flying around and that sprinkler would not be there not to mention I would not have roots in my back yard that are ½ inch in the ground. I had another person come out here and give me their opinion on what he thinks. He agrees with me that the work was not done right. I need to redo the whole job with someone else all over again. Tammy is right about one thing, we did go back and forth on the phone. That is why I asked her to come here and give me an estimate on the job and what is included. Tammy refused to do that, said it was a waist of her gas to come here and then go pick up the [redacted] machine.  I trusted Tammy to do the right job. As a professional she should have known what was needed. She should have told me that treatment was necessary. Once Tammy agreed to do the work for $400.00 she should have done the full job everything that is necessary for that amount; not only half of it.  Tammy also knew I wasn’t going to do anything with the backyard anytime soon because I did tell her that. The work needs to be redone. I have already received one estimate for $425.00. I am meeting with one other person tomorrow.I still seek a full refund; the work was not done the way I agreed to and certainly not in a professional way at all.