DON'T ORDER FROM NCIX! Their service is rediculously bad and unreliable I placed an order online on Dec 20, 2015, total items amounting to $1,600+, what I can see from the order status online is the amount HAS BEEN CHARGED TO MY CREDIT CARD right on the next day and said the order has been processed successfullyI never received any follow up emails from them So I called their customer hotline 1-877-NCIX-on Dec 30, the representative on the phone said he will send an email to the corresponding department and told me not to go to Mayfield Place until I've received an pick up notification email from them He also said I would hopefully to receive the noticfication email by end of that day (Dec 30)In fact, till now there is yet no reply on when I can pick up my order from their Mayfield Place office in Richmond, B.CAfter they resumed work, on Jan Tues, I created an online ticket email enquiring about my orderI only received an computer generated email saying to allow 1-business days for getting a reply from them Now is Jan Friday, towards the end of the day and yet received no response from themI REALLY DON'T KNOW IF/WHEN I WILL GET MY STUFF WHICH I'VE ALREADY PAID FOR
DON'T ORDER FROM NCIX! Their service is rediculously bad and unreliable I placed an order online on Dec 20, 2015, total items amounting to $1,600+, what I can see from the order status online is the amount HAS BEEN CHARGED TO MY CREDIT CARD right on the next day and said the order has been processed successfullyI never received any follow up emails from them So I called their customer hotline 1-877-NCIX-on Dec 30, the representative on the phone said he will send an email to the corresponding department and told me not to go to Mayfield Place until I've received an pick up notification email from them He also said I would hopefully to receive the noticfication email by end of that day (Dec 30)In fact, till now there is yet no reply on when I can pick up my order from their Mayfield Place office in Richmond, B.CAfter they resumed work, on Jan Tues, I created an online ticket email enquiring about my orderI only received an computer generated email saying to allow 1-business days for getting a reply from them Now is Jan Friday, towards the end of the day and yet received no response from themI REALLY DON'T KNOW IF/WHEN I WILL GET MY STUFF WHICH I'VE ALREADY PAID FOR