RPower Point of Sale

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved As of today January 27th, I have logged back into my account and have received credit for these transactionsI appreciate receiving a call from the president of RPowerI've also notified him that my mother's card was cancelled and it is possible that Chase may have credited us for thosr chargesJim said he would be actively reviewing these transactions Regards, [redacted]

A computer glitch caused a number of restaurant patrons to be charged multiple timesCredits to these customers were issued on Friday, January 23rdCustomers will see these credits in their accounts over the next several daysWe have spoken to [redacted] , and informed her of thisWe will be actively monitoring the situation and will be following up with affected customersAn update will be posted here when the issue is resolved

A computer glitch caused a number of restaurant patrons to be charged multiple times. Credits to these customers were issued on Friday, January 23rd. Customers will see these credits in their accounts over the next several days. We have spoken to[redacted], and informed her of this. We will be actively...

monitoring the situation and will be following up with affected customers. An update will be posted here when the issue is resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
As of today January 27th, I have logged back into my account and have received credit for these transactions. I appreciate receiving a call from the president of RPower. I've also notified him that my mother's card was cancelled and it is possible that Chase may have credited us for thosr charges. Jim said he would be actively reviewing these transactions. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As of today January 27th, I have logged back into my account and have received credit for these transactions. I appreciate receiving a call from the president of RPower. I've also notified him that my mother's card was cancelled and it is possible that Chase may have credited us for thosr charges. Jim said he would be actively reviewing these transactions. 

Regards,

A computer glitch caused a number of restaurant patrons to be charged multiple times. Credits to these customers were issued on Friday, January 23rd. Customers will see these credits in their accounts over the next several days. We have spoken to[redacted], and informed her of this. We will be actively...

monitoring the situation and will be following up with affected customers. An update will be posted here when the issue is resolved.

Review: Last Saturday, January 17th, my family and I went to La [redacted] restaurant located in [redacted], **. On Friday, January 23rd, I logged into my Chase account and reviewed my statement only to realize that my bank account was debited 4 times for a charge of $95.00 at [redacted] restaurant. I called the restrestaurant that same day and spoke to [redacted]. He advised that the problem came from their credit company called RPower. He said they only charged the card once, but for some unknown reason RPower charged multiple customer double on their accounts. This morning, Saturday January 24th, I logged into my account again and noticed that yet another $95 has been charged to my account! I am out almost $400! This is totally unacceptable. Aside from my account being charged, that night we went out my mother covered half the bill at the restaurant. So, I checked her account as well. Her bank account has ALSO been debited 5 times!! That's almost over $800 worth of mistakes done with this company RPower. I am requesting they reimburse us for these costs and financial burden they are causing.Desired Settlement: I want them to return my money and my mother's money to our accounts and that they pay for any fees our bank charges us. I also want complimentary vouchers for the emotional stress and financial hardship this has caused. I am pregnant and do not need this kind of stress that upsets me and my family.

Business

Response:

A computer glitch caused a number of restaurant patrons to be charged multiple times. Credits to these customers were issued on Friday, January 23rd. Customers will see these credits in their accounts over the next several days. We have spoken to[redacted], and informed her of this. We will be actively monitoring the situation and will be following up with affected customers. An update will be posted here when the issue is resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

As of today January 27th, I have logged back into my account and have received credit for these transactions. I appreciate receiving a call from the president of RPower. I've also notified him that my mother's card was cancelled and it is possible that Chase may have credited us for thosr charges. Jim said he would be actively reviewing these transactions.

Regards,