RPM Marine Service LLC

There certainly has been a lot of confusion on my part trying to understand what the customer has wanted I thought he wanted his starter repaired It is clear now that what he wants is his starter returned unrepaired Gladly I will perform this task Will ship by the end of the day tomorrow.. ***

Dear SirI don"t recall that you requested an es[redacted]ate for your starter repair? My mistake for not providing one? It would appear that the es[redacted]ates that you received from other service providers were unacceptable for one reason or another, other wise they would have proceeded with the
repairs? Again my apologies for misinforming you that it was a common starter, I was under the impression that it was a [redacted] brand not a [redacted], the [redacted] being much more obscure? It is not unreasonable to expect the work performed to be guaranteed, to provide a guaranteed, a through cleaning and inspection, needs to be performed by us? It takes hr to do this, my shop rate is 88/hr? Once performing the inspection we found the armature to be questionable because the windings had been so hot that the varnish was burned black? It has been my experience, (being in this business for yrs) that an armature with burned windings is unlikely to last our yr guarantee? The cost of a guaranteed good job with new parts as stated is approx $? as you stated? The cost of a job of questionable quality, questionable used armature, used bearings, new brush holder and new brushes and hr labor is as you stated $? This is the minimum that ? is required to have a working starter.? The last communication that I received from you was that you could purchase a new starter for $dollars? It was my recommendation that you do so as it was the best value for your investment dollar? It was mys understanding at that [redacted]e that you were following this advise as I'd not heard from you since? ? [redacted]? ?