RPM Direct

Thank you for bringing this to our attentionWe do take every complaint seriously and strive to provide excellent customer service for all of our patientsAs such, we did investigate the details of this complaint and it was determined that the patient was charged and billed appropriately as all of the studies/CPTs billed were in fact performed; however, we have reversed the charges in question and informed the insurance company as requiredAgain, we thank you for bringing this to our attentionSincerely, Kyle N***Marketing Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.On 1/19/16, I received an updated bill which reflects the requested changes I made in my letter to EVDI.  
Regards,
[redacted]

Thank you for bringing this to our attention. We do take every complaint seriously and strive to provide excellent customer service for all of our patients. As such, we did investigate the details of this complaint and it was determined that the patient was charged and billed appropriately as all of...

the studies/CPTs billed were in fact performed; however, we have reversed the charges in question and informed the insurance company as required. Again, we thank you for bringing this to our attention. Sincerely, Kyle N[redacted]Marketing Manager