Royce Rich Auto Sales

Initial Business Response / [redacted] (1000, 7, 2015/09/19) */ We at Rich Royce Auto pride ourselves in customer satisfactionWhen issues arise we like to take care of them to ensure our customer is satisfiedIn this case, Ms [redacted] came and looked over the vehicle several timesShe was also informed several times that it needed mechanical work even though it looks really niceThe family responded back saying that they could fix the issues with the vehicleMs [redacted] bought the car on 08/05/We received a call about engine problems on or about 08/15/She was told the vehicle was sold as a mechanics specialWe have no idea how the vehicle was driven or who drove it for those or daysWe at Rich Royce Auto Sales have no idea what they expect from usIt was explained and clearly noted on their paperwork that the vehicle needed repairs, so they knew what they were getting themselves into when they purchased itTo help these customers out, we would happily offer them another vehicle to fit their needs at a discounted price to meet their satisfaction

Initial Business Response /* (1000, 5, 2016/02/22) */
We at Royce Auto Sales go above and beyond to satisfy our customersThe customer received his title on 2/18/When he called the business we answeredWe apologized to the customer about the waitHe was told he would be contacted the
second we received itAnd he was

Initial Business Response /* (1000, 7, 2015/09/19) */
We at Rich Royce Auto pride ourselves in customer satisfaction. When issues arise we like to take care of them to ensure our customer is satisfied. In this case, Ms. [redacted] came and looked over the vehicle several times. She was also...

informed several times that it needed mechanical work even though it looks really nice. The family responded back saying that they could fix the issues with the vehicle. Ms. [redacted] bought the car on 08/05/2015. We received a call about engine problems on or about 08/15/2015. She was told the vehicle was sold as a mechanics special. We have no idea how the vehicle was driven or who drove it for those 9 or 10 days. We at Rich Royce Auto Sales have no idea what they expect from us. It was explained and clearly noted on their paperwork that the vehicle needed repairs, so they knew what they were getting themselves into when they purchased it. To help these customers out, we would happily offer them another vehicle to fit their needs at a discounted price to meet their satisfaction