Royalty Flowers

---------- Forwarded message ----------From:? Melanie S [redacted] Date: Wed, Oct 19, at 10:AMSubject: ID [redacted] To: Dear? The Revdex.com,Thank you for notifying us of this complaintWe are very surprised to hear about it because this is the first time we have even? been notified of any? grievance through your organization.? We understand a wedding day is a very special day, and it is? we our? privilege? to help make that day a beautiful one.? As you know our products are completely based on the contractIf an item? is missing from the contract,? we can not guarantee its deliveryHowever,? if we? are notified of any missing item, even on the day of the wedding, we will do everything we can? to design and deliver itUnfortunately in this case, our client is unhappy about? something that was not part of the contract, and did not notify us of the desired item on timeWe have included? the signed contract? with this letter.? Because our client experienced a less than perfect wedding despite our commitment to fully satisfy the contract,? we? would like to offer a refund of dollars.We welcome? feedback? from everyonePlease contact us about anything we can do to serve our clients better.? Best Regards,Melanie?

---------- Forwarded message ----------From: Melanie S*Date: Wed, Oct 19, at 10:AMSubject: ID ***To: Dear The Revdex.com,Thank you for notifying us of this complaintWe are very surprised to hear about it because
this is the first time we have even been notified of any grievance through your organization. We understand a wedding day is a very special day, and it is we our privilege to help make that day a beautiful one. As you know our products are completely based on the contractIf an item is missing from the contract, we can not guarantee its deliveryHowever, if we are notified of any missing item, even on the day of the wedding, we will do everything we can to design and deliver itUnfortunately in this case, our client is unhappy about something that was not part of the contract, and did not notify us of the desired item on timeWe have included the signed contract with this letter. Because our client experienced a less than perfect wedding despite our commitment to fully satisfy the contract, we would like to offer a refund of dollars.We welcome feedback from everyonePlease contact us about anything we can do to serve our clients better. Best Regards,Melanie

---------- Forwarded message ----------From: Melanie S[redacted]<royaltyflowersincorporated@[redacted].com>Date: Wed, Oct 19, 2016 at 10:10 AMSubject: ID [redacted]To: Dear The Revdex.com,Thank you for notifying us of this complaint. We are very surprised to hear about it because...

this is the first time we have even been notified of any grievance through your organization. We understand a wedding day is a very special day, and it is we our privilege to help make that day a beautiful one. As you know our products are completely based on the contract. If an item is missing from the contract, we can not guarantee its delivery. However, if we are notified of any missing item, even on the day of the wedding, we will do everything we can to design and deliver it. Unfortunately in this case, our client is unhappy about something that was not part of the contract, and did not notify us of the desired item on time. We have included the signed contract with this letter. Because our client experienced a less than perfect wedding despite our commitment to fully satisfy the contract, we would like to offer a refund of 50 dollars.We welcome feedback from everyone. Please contact us about anything we can do to serve our clients better. Best Regards,Melanie