Please accept this email as a formal response to the above mentioned complaint
Royal United Mortgage takes consumer comments very seriouslyBased upon this feedback involved parties have been counseled accordingly
All contact information for Ms*** has been restricted from
future contact.
Multiple companies attempt to reach Lending Tree inquiries simultaneously and unfortunately this can lead to the circumstances outlined by Ms***We regret that Ms***’s experience with our company was negative and we are very sensitive to the impact of first impressionRest assured that her comments are shared internally with training and management to help improve our company
Respectfully submitted,
*** ***
Vice President Compliance
%
Royal United Mortgage LLC is one of many lenders that receive online leads from lead generators such as [redacted]. We regret that our attempts to reach the client as requested seemed excessive. It was our intent to fulfill our obligation to the lead provider and contact the borrower and provide...
financial information. As requested this individual has been placed on our do not call list and removed from all correspondence channels. Regretfully, Royal United Mortgage LLC
Please accept this email as a formal response to the above mentioned complaint
Royal United Mortgage takes consumer comments very seriouslyBased upon this feedback involved parties have been counseled accordingly
All contact information for Ms*** has been restricted from
future contact.
Multiple companies attempt to reach Lending Tree inquiries simultaneously and unfortunately this can lead to the circumstances outlined by Ms***We regret that Ms***’s experience with our company was negative and we are very sensitive to the impact of first impressionRest assured that her comments are shared internally with training and management to help improve our company
Respectfully submitted,
*** ***
Vice President Compliance
%
Royal United Mortgage LLC is one of many lenders that receive online leads from lead generators such as [redacted]. We regret that our attempts to reach the client as requested seemed excessive. It was our intent to fulfill our obligation to the lead provider and contact the borrower and provide...
financial information. As requested this individual has been placed on our do not call list and removed from all correspondence channels. Regretfully, Royal United Mortgage LLC